{"id":2637950,"url":"https://alion.io/job/mayday-it-service-engineer","title":"IT Service Engineer","company":{"id":3909605,"name":"Mayday","domain":"mayday.fr","url":"https://alion.io/company/mayday-3","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":null,"usd_annual":56044},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"ITIL","optional":false},{"name":"PowerShell","optional":false}],"status":"live","first_seen_at":"2026-10-15T14:55:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T14:28:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Rejoins Mayday, une entreprise innovante dans le domaine de la gestion des connaissances. En tant qu'IT Service Engineer, tu seras le point de contact IT de référence à Paris, en charge du support N1/N2, de l'onboarding et de la documentation. Tu travailleras dans un environnement international, avec des outils modernes et une culture d'équipe axée sur l'entraide et la bonne humeur.\nMissions\nÊtre le point de contact privilégié des équipes Mayday à Paris pour toutes leurs demandes IT, et traiter aussi les demandes des collègues USU en Europe.\nQualifier les demandes, diagnostiquer et résoudre les incidents de premier et second niveau : postes macOS et appareils Apple, outils, accès.\nPréparer le matériel et les accès des nouveaux arrivants, et les récupérer à leur départ. Tenir à jour la base de connaissances et documenter rigoureusement chaque ticket.\nProfil recherché\nTu es fait·e pour ce poste si :\nTu as une expérience réussie en support IT N1/N2, idéalement 2 à 4 ans.\n\nTu as déjà accompagné des utilisateurs sous macOS et sur des appareils Apple au quotidien.\n\nTu parles et écris l’anglais couramment : tu échangeras chaque jour avec des collègues partout en Europe.\n\nTu utilises régulièrement des outils d’IA (ChatGPT, Claude…) dans ton travail.\n\nBonus : tu connais Microsoft Intune, les pratiques ITIL, et tu sais écrire quelques scripts (PowerShell, Bash).\n\nSoft Skills\nSens du service : tu aimes débloquer les gens, et tu le fais avec le sourire.\n\nDémarche structurée et analytique : face à un incident, tu poses un diagnostic avant d’agir.\n\nAutonomie : seul·e IT sur place, tu sais prioriser et avancer sans attendre qu’on te dise quoi faire.\n\nPédagogie : tu sais expliquer une solution à quelqu’un qui n’est pas technique.\n\nEsprit d’équipe à distance : tu travailles naturellement avec une équipe IT répartie dans plusieurs pays.\n\nHard Skills\nSupport N1/N2 : qualification, diagnostic, résolution et escalade des incidents.\n\nEnvironnement macOS et support des appareils Apple.\n\nAnglais professionnel courant, à l’oral et à l’écrit.\n\nRédaction et tenue d’une base de connaissances et de la documentation des tickets.\n\nGestion du matériel et des accès à l’onboarding et à l’offboarding.\n\nUn plus : Microsoft Intune, ITIL, scripting.","description_format":"text","description_chars":2251,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Software","Customer Support & Help Desk Software","Intranet & Knowledge Management"],"lifecycle":[{"event":"open","at":"2026-10-15T17:54:55Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":33,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-16T05:45:00Z"},"pay":{"stated_usd_annual":56044,"is_top_pay":false},"html_url":"https://alion.io/job/mayday-it-service-engineer","json_url":"https://alion.io/job/mayday-it-service-engineer.json","meta":{"generated_at":"2026-10-16T16:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":940,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909605},"rest":"https://alion.io/mcp/rest/get_company?id=3909605"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmayday-it-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmayday-it-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmayday-it-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mayday-it-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmayday-it-service-engineer"}]}