{"id":1706242,"url":"https://alion.io/job/mayflower-content-writer","title":"Content Writer","company":{"id":6026,"name":"Mayflower","domain":"mayflower.work","url":"https://alion.io/company/mayflower","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":78,"open_postings":8,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Confluence","optional":false},{"name":"Asana","optional":true},{"name":"Jira","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true},{"name":"Zendesk","optional":true}],"status":"live","first_seen_at":"2026-10-02T06:11:14Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-04T00:32:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.\nAs a Content Writer, you'll play a key role in keeping our Support & Moderation knowledge accurate, accessible, and up to date. You'll create and maintain internal documentation, identify knowledge gaps, communicate important updates, and improve content based on feedback. We're looking for someone who takes ownership, is comfortable working with ambiguity, and uses AI responsibly to improve efficiency without compromising quality.\nResponsibilities\nOwn and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides.\n\nWrite clear, simple content for different audiences: agents, moderators, and customers.\n\nTurn complex processes and rules into easy-to-understand documentation.\n\nKeep the knowledge base well-organised, up to date, and easy to navigate.\n\nFollow content standards for structure, terminology, formatting, and tone of voice.\n\nReview content regularly to remove outdated, duplicate, unclear, or missing information.\n\nGather requirements from stakeholders and create accurate content based on business needs.\n\nBuild and continuously improve the content creation and maintenance process across Support and Moderation.\n\nUse stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.\n\nRequirements\nYou will thrive if you have…\nMust-haves\nStrong English writing skills (C1+).\n\nExperience in content writing, copywriting, knowledge management, content design, or similar.\n\nExperience with Confluence or similar knowledge-base/documentation tools.\n\nExperience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks.\n\nAbility to work in a fast-paced environment with high volumes of content and manage repetitive writing/editing tasks without losing quality.\n\nAbility to adapt content for different audiences: support agents, moderation specialists, internal teams, and end customers.\n\nUnderstanding of tone of voice and ability to adapt wording based on context, topic sensitivity, and audience.\n\nStrong attention to detail, consistency, terminology, and structure.\n\nAbility to organise information logically, identify duplicated, outdated, conflicting, unclear, or missing content, and maintain documentation so it is easy to find, use, and update.\n\nAbility to maintain naming conventions, labels, page hierarchy, templates, and version control.\n\nMindset and working style\nFast, practical, and execution-focused.\n\nComfortable working with large volumes of information.\n\nDetail-oriented, but not perfectionistic.\n\nAble to create a good version quickly, test it in practice, and improve based on feedback.\n\nUnderstands digital users, online communication, and live entertainment context.\n\nSupports company and team values in the way content is written and maintained.\n\nMotivated by clarity, consistency, and usability.\n\nComfortable working remotely with a high level of ownership, transparency, and self-organisation.\n\nNice-to-haves\nExperience with Zendesk, Slack, chatbot tools, macro tools, or support platforms is a plus.\n\nExperience in Support, Moderation, Customer Operations, or similar is a plus.\n\nExperience with Jira, Asana, Monday, Notion, or other task/request management tools.\n\nConditions\nWe know that great talent deserves great conditions, so here's what you can expect when joining us:\nFull remote work.\n\nCompetitive compensation with a service contract.\n\nTransparent performance reviews twice a year, with bonus opportunities and salary adjustments.\n\nAn annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more-tailor it to what benefits you most.\n\nInvestment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.\n\nCareer growth in a fast-scaling project with opportunities to influence technical decisions.\n\nA culture of recognition: our peer reward program celebrates contributions from across the team.\n\nBenefits are provided in accordance with the company's policies and eligibility criteria.\nRecruitment process\nTest Task\n\nHR Interview\n\nFinal interview with Hiring Team","description_format":"text","description_chars":4625,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Home office","Sports activities"],"hiring_locations":[{"name":"Cyprus","iso":"CY","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-02T14:58:45Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely 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