{"id":1086571,"url":"https://alion.io/job/mayflower-customer-support-specialist","title":"Customer Support Specialist","company":{"id":6026,"name":"Mayflower","domain":"mayflower.work","url":"https://alion.io/company/mayflower","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":81,"open_postings":8,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":48,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Limassol, Cyprus"],"countries":["CY"],"hiring_countries":["CY"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":41000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-09-21T08:18:44Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T21:03:26Z","board_verified":true,"closed_at":null,"days_open":49,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":48},"description":"Mayflower is an international technology company behind products used by millions of people worldwide. For more than 10 years, we've been growing profitable global businesses, bringing together talented professionals across technology, product, marketing, and operations.\nWe are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.\nThe company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.\nJob Responsibilities\nHandle and resolve customer complaints providing the best customer experience.\n\nInvestigate complaints, troubleshoot issues and identify trending problems.\n\nReport bugs to the technical team.\n\nRequirements\n1+ year experience as a Customer Support Specialist (сhats, emails, tickets).\n\nAbility to work morning, day and night shifts.\n\nVery good English skills (С1).\n\nExperience with ticketing systems (e.g. ZenDesk, Intercom, etc...).\n\nPerfect communication and problem-solving skills.\n\nCustomer orientation and ability to adapt/respond to different types of characters.\n\nConditions\nWe know that great talent deserves great conditions, so here's what you can expect when joining 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