{"id":3291613,"url":"https://alion.io/job/mayflower-user-community-manager-2","title":"User Community Manager","company":{"id":180814,"name":"Mayflower","domain":"mayflower.de","url":"https://alion.io/company/mayflower-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Discord","optional":false},{"name":"Reddit","optional":false}],"status":"live","first_seen_at":"2026-09-24T03:43:12Z","employer_posted_date":null,"last_verified_at":"2026-09-24T03:43:12Z","board_verified":false,"closed_at":null,"days_open":36,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":36},"description":"Mayflower is a technology company building large-scale entertainment products for a global audience. Our platforms serve millions of users worldwide and rank among the top-50 most visited websites globally. For more than 10 years, we've been creating reliable, high-performance solutions at the intersection of product, engineering, and entertainment.\nAs a User Community Manager you will build, cultivate, and moderate trusted user communities around our platform (including Reddit and Discord) to increase platform value and convert user feedback into structured insights. This role acts as a strategic bridge between users and internal teams (Product, UX, Marketing, Support) to highlight recurring needs, support research, and protect the platform by appropriately escalating safety, risk, and reputational issues.\nJob Responsibilities\n\nCommunity Management & Moderation:\n\nManage and moderate the official subreddit and official user spaces (enforcing rules, removing spam/harassment/scams, and de-escalating conflict).\n\nBuild an inclusive, trusted environment through recurring Q&As, AMAs, polls, guides, and pinned announcements.\n\nEvaluate, structure, and potentially launch/moderate a dedicated Discord community if strategically aligned.\n\nUser Research & Insight Reporting:\n\nEstablish a representative user research pool for surveys, interviews, focus groups, and beta testing.\n\nSynthesize community discussions and qualitative feedback into structured sentiment reports and actionable recommendations for Product, UX, and Marketing.\n\nClose the feedback loop by communicating product updates and outcomes back to the community.\n\nCross-Functional Support & Risk Mitigation:\n\nSupport product and campaign launches via proactive community messaging, user education, and reaction monitoring.\n\nMonitor emerging reputational, fraud, and legal risks, routing individual account/technical cases to Support, Moderation, Risk, and Legal via established escalation pathways.\n\nRequirementsYou will thrive if you have…Must-haves:\nExperience: 2+ years in community management, trust & safety, community operations, or user research—specifically managing platforms like Reddit or Discord.\n\nCommunication & Judgment: Exceptional written English skills with strong conflict de-escalation, high emotional maturity, sound moderation judgment, and strict personal/professional boundaries.\n\nAnalytical Approach: Demonstrated ability to turn qualitative user feedback into structured data, clear themes, and actionable product insights.\n\nOperations & Safety: Strong privacy and escalation judgment for sensitive/regulatory issues, combined with the organization to operate independently across global, multi-cultural user bases.\n\nNice-to-haves:\nPrior experience in adult entertainment, creator economy, social platforms, gaming, or other related consumer industries.\n\nExperience launching/scaling a Reddit or Discord community from scratch, or building formal ambassador/beta program pools.\n\nFamiliarity with social listening, analytics, CRM, or feedback management tools.\n\nMultilingual skills or experience managing global, localized communities.\n\nFluency in Russian.\n\nConditionsWe know that great talent deserves great conditions, so here's what you can expect when joining us:\n\nFull remote work.\n\nCompetitive compensation with a service contract.\n\nTransparent performance reviews twice a year, with bonus opportunities and salary adjustments.\n\nAn annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.\n\nInvestment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.\n\nCareer growth in a fast-scaling project with opportunities to influence technical decisions.\n\nA culture of recognition: our peer reward program celebrates contributions from across the team.\n\nRecruitment process\nHR Interview\n\nInterview with the hiring team\n\nTest Task\n\nOffer\n\nOriginally posted on Himalayas","description_format":"text","description_chars":4064,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Home office","Sports 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