{"id":3992526,"url":"https://alion.io/job/mazda-usa-analyst-owner-experience","title":"Analyst, Owner Experience","company":{"id":1773247,"name":"Mazda USA","domain":"mazdausa.com","url":"https://alion.io/company/mazdausa-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":77700,"max":112650,"currency":"USD","period":"year","gross":null,"usd_annual":112650},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-11-09T23:59:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T06:20:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nThe Owner Experience Analyst plays a key role in advancing Mazda's owner experience and by transforming customer, dealer, operational, and loyalty data into actionable business insights. This role supports the development, implementation, measurement, and continuous improvement of initiatives designed to strengthen customer satisfaction, loyalty, retention, and advocacy throughout the ownership journey.A significant responsibility of this role is the enhancement and maintenance of performance measurement frameworks for Owner Experience and a specific CX initiative. The Analyst will identify key performance indicators, develop scorecards and reporting methodologies, evaluate program effectiveness, and provide recommendations that support business decision-making. Working across corporate, field, and dealership stakeholders, this role facilitates meetings, supports workshops, delivers presentations, and drives alignment around customer experience objectives.Major Responsibilities\n(30%) Customer Experience AnalyticsAnalyze customer, dealer, loyalty, and operational data to identify opportunities to improve owner satisfaction, retention, and advocacy.\nIdentify trends, root causes, and emerging issues affecting the customer experience across the ownership lifecycle.\nDevelop actionable insights and recommendations for improving customer and dealer experience outcomes.\nEvaluate the effectiveness of customer experience and loyalty initiatives using quantitative and qualitative analysis.\nTranslate complex information into clear business insights and recommendations for leadership and stakeholders.\nConduct ad hoc analysis to support strategic initiatives and business priorities\n\n(30%) KPI Development Support & AnalyticsMaintain performance measurement frameworks supporting Owner Experience, Loyalty, and CX cultural initiatives.\nIdentify and enhance key performance indicators (KPIs), success metrics, scorecards, and dashboards to evaluate program effectiveness.\nSupport the development of measurement methodologies and reporting structures where performance indicators do not currently exist.\nPropose leading and lagging indicators that assess program adoption, sustainment, customer outcomes, and business impact.\nMonitor and evaluate CX initiative activation efforts, dealership staff engagement, dealership participation, and long-term program effectiveness.\nProvide ongoing performance analysis and recommendations that support program optimization and continuous improvement.\nPrepare executive-level reporting, scorecards, business reviews, and performance summaries.\nPresent analytical findings and strategic recommendations to management and leadership teams.\n\n(20%) Program Support & Strategic InitiativesSupport the planning, implementation, and ongoing management of customer experience, loyalty, and CX initiatives.\nCollaborate with cross-functional teams to ensure alignment between program objectives, measurement strategies, and business outcomes.\nAssist in the development of pilot programs, best practices, and performance improvement initiatives.\nTrack initiative performance, milestones, risks, and opportunities for improvement.\nSupport budget planning, expense management, and investment analysis for Owner Experience and specific CX initiatives, ensuring resources are aligned with strategic priorities and business objectives.\nSupport strategic planning activities related to customer experience and dealer engagement.\nResearch industry trends, competitive practices, and emerging customer experience methodologies to identify opportunities for Mazda.\n\n(20%) Stakeholder Engagement, Facilitation & CommunicationsFacilitate meetings, workshops, working sessions, and collaborative discussions with internal stakeholders, field teams and dealers.\nDeliver presentations and communicate performance insights, recommendations, and program updates to various audiences, including leadership, field personnel, dealer leadership, and external stakeholders.\nServe as a resource supporting dealership engagement, CX dealership activation activities, dealer CX personnel development, and best-practice sharing.\nBuild relationships across corporate, field, and dealer stakeholders to support customer experience and loyalty objectives.\nRepresent the Owner Experience team during meetings, conferences, workshops, and dealer-facing events, as needed .\nSupport executive communications and presentation development related to owner experience, loyalty, and CX initiatives.\n\nPerform other duties as assigned\nComply with all policies and standards\nThe preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job\nWork Experience\n3+ years experience in business analytics, customer experience, loyalty, marketing analytics, program management, or related field required\n2+ years experience developing reports, scorecards, dashboards, or performance metrics required\n Experience facilitating meetings, workshops, and stakeholder discussions preferred\n Automotive/OEM industry experience in a corporate, field, or retail role preferred\n Education\nBachelor Degree in Arts/Sciences (BA/BS) Marketing Preferred \nBachelor Degree in Arts/Sciences (BA/BS) or related field of study Preferred \n Knowledge, Skills, Abilities\nAnalytical, statistical, and data-driven mind-set; detail-oriented work style with the ability to work cross-functionally & cross culturally (Intermediate-Advanced)\nCapability to work both autonomously to derive insights and analytics from multiple data sources and work collaboratively to support a larger team in forming solutions to problems (Intermediate-Advanced)\nSelf-Motivated, flexible thinker, and outstanding communicator (Intermediate-Advanced)\nComfortable working in a fast-paced environment and influencing different personalities and perspectives (Developing-Intermediate)\nAbility to organize and manage multiple tasks, manage multiple departments, often with competing goals, problem structuring and strategic problem-solving skills (Developing-Intermediate)\nMicrosoft Office skills (i.e., Word, Excel, PowerPoint, Outlook) (Intermediate-Advanced)\nWritten, verbal, interpersonal, and presentation skills, including the ability to tailor complex findings for leadership and operational audiences (Developing-Intermediate)\nAbility to coordinate multiple projects and competing priorities simultaneously while meeting deadlines and delivering results (Developing-Intermediate)\nProficiency with dashboards and data visualization tools (e.g., PowerBI, Tableau), customer data platforms, survey tools, or statistical applications preferred (Developing-Intermediate)\nPhysical Demands\nStationary Position/Standing: Frequently\nMove/Traverse: Frequently\nStationary Position/Seated: Frequently\nCommunicate/Talking: Constantly\nCommunicate/Hearing: Constantly\nRepetitive Motions: Constantly\nSeeing/Observing: Constantly\nTravel Requirements\n20% Flying Domestic: Essential\nWe support Remote work in the following states:\nAlabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin\nPay Range\n$77,700.00 - $112,650.00Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.\nLearn more about MNAO’s comprehensive benefits package here","description_format":"text","description_chars":7933,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-11-09T23:59:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":112650,"is_top_pay":true},"html_url":"https://alion.io/job/mazda-usa-analyst-owner-experience","json_url":"https://alion.io/job/mazda-usa-analyst-owner-experience.json","meta":{"generated_at":"2026-11-10T08:32:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19764,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1773247},"rest":"https://alion.io/mcp/rest/get_company?id=1773247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmazda-usa-analyst-owner-experience"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmazda-usa-analyst-owner-experience"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmazda-usa-analyst-owner-experience"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mazda-usa-analyst-owner-experience\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmazda-usa-analyst-owner-experience"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3992526}},{"tool":"search_jobs","arguments":{"company":"mazdausa.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3992526},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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