{"id":1496148,"url":"https://alion.io/job/mazda-usa-district-service-manager","title":"District Service Manager","company":{"id":1773247,"name":"Mazda USA","domain":"mazdausa.com","url":"https://alion.io/company/mazdausa-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Jacksonville, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":87000,"max":126225,"currency":"USD","period":"year","gross":null,"usd_annual":126225},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T21:35:22Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Job Description\nDistrict Service Managers are the direct interface with Mazda dealers. DSMs are responsible for helping the dealers in their assigned territory improve the Mazda customer experience, grow revenue and profit for their dealers and for Mazda, and ultimately increase service retention and repurchase loyalty in accordance with Mazda BVM philosophies.Consulting Activities - 60%\nDevelop effective relationships with assigned Mazda dealers (dealer principal, general manager, service manager, parts manager) and with Mazda colleagues (DM, ZM, etc.) to advance dealer service and parts operations resulting in higher customer satisfaction, service retention and profitability.\n\nWorking with dealership management, develop and assist in the execution of action plans to improve the customer experience, service retention, and dealer profitability (service drive training, Mazda Full Circle, customer arrival and write-up, service selling skills, first service, next appointment process, vehicle redelivery, explanation of work, workshop capacity improvement, shop efficiency, etc.)\n\nPerform profitability analysis, reviews, and consultation with dealership management to help dealers drive increased revenue and profits, and control costs while maintaining focus on service retention and an exceptional customer experience\n\nReview reports, scores, trends, and customer comments to identify gaps and recommend implementation of best practices, sustainment and follow up.\n\nRevenue Generation - 30%\nMake recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.\n\nAssist in the development and execution of marketing messages and in dealer merchandising inclusive of execution of marketing messages across multiple platforms including digital/SEM/social.\n\nSupport and implement national and regional service and parts marketing plans and initiatives.\n\nAchieve assigned parts sales objectives.\n\nGeneral Administration - 10%\nReview available reports and results regularly in preparation to make recommendations while visiting dealers each week.\n\nAssist dealer in being compliant with MNAO policies\n\nDirect dealers to resources for the resolution of concerns including but not limited to; parts supply, customer experience, Mazda programs, vendor and supplier issues, etc.\n\nDocumentation of Contacts- The Dealer Business Contact System must be utilized for the documentation of regular, timely dealer contact reports.\n\nOther region-specific duties as assigned by management\n\nQualifications and Other Requirements:\nEducation (Minimum):\nBachelor's degree in business administration, automotive technology, marketing, or related discipline preferred (or equivalent work experience)\n\nExperience:\nMinimum of 4 plus years’ experience, with a proven track record of success:\n2 plus year experience in a sales related capacity; previous wholesale automotive experience preferred Retail experience a plus.\n\n4 plus years overall work experience\n\n3 plus years in a demonstrated Leadership role\n\nKnowledge/Skills/Abilities:\nValid Driver's License for state of residence (required)\n\nAbility to plan, organize, and manage multiple projects simultaneously\n\nStrong business acumen in dealership operations\n\nCommunicate effectively, both orally and in writing\n\nEstablish and maintain effective relationships with dealers, staff and senior management\n\nComputer knowledge including spreadsheet and internet applications\n\nTravel: Yes, Daily\nWorking Conditions:\nA satisfactory driving record as determined by the Company and a current, valid State driver's license are required.\nWe support Remote work in the following states:\nAlabama, Arizona, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin\nPay Range\n$87,000.00 - $126,225.00Salary to be determined by education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data.\nLearn more about MNAO’s comprehensive benefits package here","description_format":"text","description_chars":4352,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-30T02:15:32Z"}],"visa":[],"liveness":{"score":64,"band":"ok","label":"Likely open","p_open":1,"p_active":0.847,"p_room":0.75,"age_days":21,"expected_fill_days":30,"reasons":["conf:7","win:late"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":126225,"is_top_pay":true},"html_url":"https://alion.io/job/mazda-usa-district-service-manager","json_url":"https://alion.io/job/mazda-usa-district-service-manager.json","meta":{"generated_at":"2026-10-21T05:27:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1773247},"rest":"https://alion.io/mcp/rest/get_company?id=1773247"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmazda-usa-district-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmazda-usa-district-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmazda-usa-district-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mazda-usa-district-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmazda-usa-district-service-manager"}]}