{"id":3969292,"url":"https://alion.io/job/maziv-regional-operations-coordinator-fttb","title":"Regional Operations Coordinator (FTTB)","company":{"id":2648912,"name":"Maziv","domain":"maziv.com","url":"https://alion.io/company/maziv","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"MCI DirectHire","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Midrand, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T12:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-10T18:29:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description\nPOSITION STATEMENT\nResponsible for receiving, dispatching of link builds and their maintenance for the western region. Provide technical and administrative support pertaining to certain processes, for example regarding diagnosing of failures of repair work but also provide support to field staff.\nKEY RESPONSIBILITIES\nEstablish from customer and available DFA systems if customer support is required to resolve the incident, typical customer support is site access.\nDispatch the Maintenance/Link builds Technicians to attend the reported fault within the agreed turnaround time as per SLA.\nEstablish communication between FTTB Technicians.\nPerform any other work-related duties and responsibilities that may be assigned from time-totime by management. Knowledge of DFA products and SLA's sold to the client\nProvide technical support for all internal and external maintenance teams while working on customers faults.\nConstantly manage the reported incident to meet the required SLA by probing the Field Technicians on the reason for outage and always request proof (field technician feedback; voice, SMS, email, support pics.)\nAssist Maintenance and link build technicians with troubleshooting the fibre repairs by using relevant systems (EG: Quick base & SDM) to check the disconnected distance and feedback to the technicians on site\nConstantly manage the reported incident to meet the required SLA by probing the Field Technicians on the reason for outage and always request proof (field technician feedback; voice, SMS, email, support pics.)\nNOC Procedures adhered to.\nAdherence to SLA turnaround times for resolving of queries (4 hours or other).\nAccess link base to get relevant information to complete Newlink Builds.\nEstablish information between FTTB Technicians.\nDetailed report on basic incident feedback and one’s that fall outside of SLA.\nManage standby handover, access arrangement, security, tools and site keys.\nAs required by the situation.\nBEHAVIOURAL COMPETENCIES\nAccountability\nExcellent interpersonal skills\nExcellent communication skills (verbal and written)\nProblem solving skills \nGood analytical and decision-making skills\nTime management skills\nCustomer service orientated\nMust have mature judgement and the ability to relate well with others\nMust be able to work under pressure\nAbility to work independently, take initiative and make sound decisions in an environment of limited\nJob Requirements\nSKILLS & KNOWLEDGE\nCommunication skills\nTechnical knowledge of telecommunications and IT networks\nWorking knowledge and understanding of fibre network and test equipment are advantageous\nStrong computer literacy skills with solid working knowledge of Microsoft Windows and MS Office applications\nQUALIFICATIONS & EXPERIENCE\nGrade 12\nN6 National Diploma for technicians or equivalent will be an added advantage\nAt least 1 - 2 years' experience in Telecommunications / IT industry","description_format":"text","description_chars":2917,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Broadband"],"lifecycle":[{"event":"open","at":"2026-11-09T15:30:31Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/maziv-regional-operations-coordinator-fttb","json_url":"https://alion.io/job/maziv-regional-operations-coordinator-fttb.json","meta":{"generated_at":"2026-11-10T18:39:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8843,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2648912},"rest":"https://alion.io/mcp/rest/get_company?id=2648912"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmaziv-regional-operations-coordinator-fttb"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmaziv-regional-operations-coordinator-fttb"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmaziv-regional-operations-coordinator-fttb"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/maziv-regional-operations-coordinator-fttb\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmaziv-regional-operations-coordinator-fttb"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3969292}},{"tool":"search_jobs","arguments":{"company":"maziv.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3969292},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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