{"id":3724231,"url":"https://alion.io/job/mbie-dispute-resolution-coordinator-tenancy","title":"Dispute Resolution Coordinator (Tenancy)","company":{"id":1764081,"name":"Mbie","domain":"mbie.govt.nz","url":"https://alion.io/company/mbie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Auckland, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60727,"max":70625,"currency":"NZD","period":"year","gross":null,"usd_annual":39671},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T04:25:04Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-09T20:16:20Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Discover a career with purpose at MBIE\nDo you have strong administration and communication skills?\nIncorporating Tenancy Dispute Resolution Administrative Functions\nPermanent opportunity based in Manukau or Hamilton.\nSalary range: $60,727-$70,625 + KiwiSaver + wellness benefits\nAbout the Role - Tēnei tūranga:\nWe have an exciting opportunity to join the Building and Tenancy Services branch as a Dispute Resolution Coordinator (Tenancy).\nMBIE’s Tenancy Dispute Resolution team provides services to tenants and landlords under the Residential Tenancies Act and the Unit Titles Act. In this role you will be part of a team responsible for the delivery of high-quality case management services to customers with a focus on meeting the needs of Māori and Aotearoa’s diverse population.\nYour role would include reviewing Residential Tenancy Tribunal applications to determine the type of tenancy dispute and decide the best course of action.\nWe are looking for someone with great customer service skills and a clear communicator who can among other tasks:\nProvide parties with general information on problem resolution and how best to proceed with their issue\nEffectively prioritise your workload and conduct a range of scheduling and administrative tasks for the Tenancy Tribunal.\nSchedule applications to Mediators’ calendars and complete administrative matters like file management for cases.\nNgā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required\nAdvanced skills of engagement within a customer centric model\nRobust communication skills and the ability to explain often complex ideas, simply, to service users from all walks of life\nSound organisational, administrative, customer service skills\nConceptual and analytical skills to critically assess issues\nStrong knowledge of the Microsoft Office applications\nExperience working with legislation\nMust have the legal right to live and work in New Zealand\nAn understanding of the Residential Tenancy Act and its underlying principles would be desirable but is not essential.\nAbout MBIE - Ētahi kōrero mō MBIE:\nMBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.\nWe do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.\nPeople are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.\nMahi Tahi - Better Together\nMāia - Bold and brave\nPae Kahurangi - Build our Future\nPono Me Te Tika - Own It\nOur aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.\nMBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.\nE mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahunga roa o ngā iwi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, ka tutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kōtui atu ki ngā iwi mō te rapu huarahi hou ki te whakaara i ngā kaupapa kua roa nei e tāmi ana i a ngāi Māori me Aotearoa whānui, ā, e whai ana hoki ki te tautohu i ngā āheinga kōkiritanga mā ngā iwi, me te tautoko i ngā iwi kia whai mana ake ai ēnei āheinga.\nHow to Apply - Me pēhea te tono:\nClick here to view a position description.\nWhen you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.\nAll applications must be submitted via our online process.\nWe can't wait to hear from you!\nEmail Sarah Hutcheson at  quoting ref MBIE/20380 if you have any further questions.\nApplications close on Sunday 15 November 2026.","description_format":"text","description_chars":4742,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government"],"lifecycle":[{"event":"open","at":"2026-11-04T04:25:04Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.831,"p_room":0.945,"age_days":5,"expected_fill_days":14,"reasons":["conf:13","win:mid"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":39671,"is_top_pay":false},"html_url":"https://alion.io/job/mbie-dispute-resolution-coordinator-tenancy","json_url":"https://alion.io/job/mbie-dispute-resolution-coordinator-tenancy.json","meta":{"generated_at":"2026-11-09T22:34:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12293,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1764081},"rest":"https://alion.io/mcp/rest/get_company?id=1764081"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmbie-dispute-resolution-coordinator-tenancy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmbie-dispute-resolution-coordinator-tenancy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmbie-dispute-resolution-coordinator-tenancy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mbie-dispute-resolution-coordinator-tenancy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmbie-dispute-resolution-coordinator-tenancy"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3724231}},{"tool":"search_jobs","arguments":{"company":"mbie.govt.nz","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3724231},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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