{"id":2171308,"url":"https://alion.io/job/mcbride-it-specialist-fmx","title":"IT Specialist (f/m/x)","company":{"id":2642768,"name":"McBride","domain":"mcbride.co.uk","url":"https://alion.io/company/mcbride-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Strzelce Opolskie, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":20000,"max_usd":52000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-07-22T00:00:00Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-22T07:33:13Z","board_verified":true,"closed_at":null,"days_open":93,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":93},"description":"If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.\nJob Purpose\nThe purpose of this role is to provide high-quality IT support for the Strzelce site while acting as the local IT coordinator, ensuring reliable and secure IT services, supporting business continuity, contributing to IT projects, and driving continuous improvement initiatives aligned with business and IT objectives.\nYour responsibilities will be\nManage and resolve incidents and service requests via the ITSM system, providing regular updates to users\nDeliver first-line IT support and escalate complex issues to higher-level support teams\nMaintain clear documentation, including knowledge base articles and user-friendly self-help materials\nTroubleshoot hardware, software, and network issues across assigned sites\nInstall, configure, and maintain IT equipment (workstations, printers, network devices)\nEnsure reliability and integrity of IT systems, including setup of new devices and network connections\nPerform regular audits and inspections of IT equipment and infrastructure\nManage IT assets, including inventory updates, procurement, and disposal of obsolete equipment\nCoordinate with external vendors for IT services, support, and maintenance\nSupport IT projects and contribute to continuous service improvement initiatives\nIdentify opportunities to improve IT services, processes, and infrastructure reliability within the site environment\nAssist with disaster recovery planning and ensure business continuity readiness\nPromote IT service processes and encourage users to log requests through the Service Desk\nProvide IT onboarding and user training, including guidance on business applications\nSupport mobile device management in collaboration with external providers\nDeliver professional, service-oriented IT support to meet organisational standards and KPIs\nSkills and education we are looking for\nStrong working knowledge of IT systems and general IT principles (hardware, software, troubleshooting)\nBasic understanding of networking (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, firewalls)\nExperience with Windows OS, user account management, and end-user device support (PCs, laptops, printers, mobile)\nFamiliarity with IT infrastructure (servers, storage, cloud solutions)\nKnowledge of IT Service Management processes (incident, request, change - ideally ITIL)\nBasic cybersecurity awareness (access control, endpoint protection, phishing prevention)\nExperience in troubleshooting connectivity and system issues\nAbility to quickly learn and support bespoke/internal applications\nExperience working with ITSM tools and call logging systems\nExperience coordinating with external vendors and service providers\nWhat will make you successful\nStrong customer focus and passion for delivering high-quality support\nAbility to translate technical language into user-friendly communication\nDemonstrates initiative and continuously seeks opportunities to improve services, processes, and user experience\nStrong communication and interpersonal skills\nAnalytical thinking and problem-solving ability\nAbility to work under pressure and manage multiple tasks\nGood judgment in handling critical incidents and customer complaints\nProactive and service-oriented mindset\nAdaptability and willingness to learn new systems quickly\nStrong collaboration skills with technical and non-technical stakeholders\nHigh level of professionalism and accountability\nWhat can you expect\nTo join a talented team where your contribution is recognised\nTo work in a challenging, fast paced, international company\nIn return you will receive\nCompetitive package available\nPrivacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. 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