{"id":2171293,"url":"https://alion.io/job/mcbride-ptp-support-specialist","title":"PTP Support Specialist","company":{"id":2642768,"name":"McBride","domain":"mcbride.co.uk","url":"https://alion.io/company/mcbride-co-uk","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":30000,"max_usd":79000,"period":"year","method":"role_country_seniority_unknown","sample_n":187},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T04:42:55Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"If you are ambitious, self-motivated, hardworking and a team player and interested in growing your career with an International FMCG business, please read through our job opportunity.\nReporting into the PTP - Transactions & Reporting Manager The PTP Support Specialist will be responsible for the administration, support, optimisation, and continuous improvement within our Xelix platform and any related tasks to help the PTP Team.The role acts as the primary point of contact for Xelix-related activities, ensuring maximum value is achieved through invoice risk management, duplicate payment prevention, supplier statement reconciliation, reporting, and process improvement initiatives.\nKey responsibilities:\nAct as the subject matter expert for the Xelix platform across the PTP Department.\nOversee supplier statement reconciliation activities within Xelix.\nEnsure reconciliation actions are investigated and resolved in a timely manner.\nCollaborate with vendors and internal stakeholders to resolve outstanding discrepancies.\nDrive improvements in reconciliation efficiency and compliance\nManage and prioritise helpdesk tickets in line with agreed service level agreements.\nMonitor ticket trends to identify recurring issues and recommend corrective actions or process improvements.\nProvide guidance and training to end users on Xelix processes, functionality, and best practices.\nProduce regular reports on ticket volumes, resolution times, root causes, and service performance metrics.\nCollaborate with PTP Team, and wider business to ensure seamless support and issue resolution.\nInvestigate, troubleshoot, and resolve functional and system-related issues within Xelix.\nProvide guidance and training to PTP Team on Xelix processes, functionality, and best practices.\nHelp out with Ad hoc tasks as required by the PTP Team & Manager.\nBehavioural competencies & Qualifications:\nExperience within PTP Shared Services, or Finance Operations.\nHands-on experience with Xelix or similar AP analytics and control platforms.\nStrong understanding of invoice processing, supplier management, and payment controls.\nExperience analysing large volumes of financial data and identifying process improvements.\nIntermediate / Advanced Microsoft Excel skills.\nExperience with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.\nStrong analytical and problem-solving skills.\nExcellent stakeholder management and communication skills.\nExperience supporting system implementations or finance transformation programmes.\nKnowledge of continuous improvement methodologies.\nExperience with data visualisation and reporting tools.\nUnderstanding of internal controls, audit requirements, and risk management.\nPrivacy Statement: We will use the personal information that you have submitted to us in order to consider your application for the relevant role. Your privacy is important to us. Please check our Job Applicant Privacy Notice on our career opportunities page which explains the purposes for which we will use your personal information and the ways in which we will handle and retain your information. 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