{"id":1209387,"url":"https://alion.io/job/mccormick-customer-service-officer","title":"Customer Service Officer","company":{"id":1761649,"name":"McCormick","domain":"mccormick.com","url":"https://alion.io/company/mccormick-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":28,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":82000,"period":"year","method":"role_country_seniority_unknown","sample_n":55},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-09-25T03:01:02Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T18:07:18Z","board_verified":false,"closed_at":"2026-10-23T18:07:18Z","days_open":28,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":28},"description":"12-month contract role (full-time Monday-Friday 8-4pm)\nJoin our supportive team based in Moorabbin, Victoria\nCareer growth and development opportunities within a global organisation \nReporting to the Customer Service & Export Supervisor, this role will be responsible for processing customer orders, investigating order discrepancies, raising credit notes and maintaining the EDI.\nWhy Join McCormick?\nAt McCormick, we're passionate about flavour and innovation. As a global leader in herbs, spices, seasonings and flavour solutions, we're proud of the iconic brands that consumers know and trust. Our Palmwoods manufacturing site is home to a talented team dedicated to developing products that delight customers and consumers globally.\nJoining McCormick means becoming part of a collaborative and inclusive culture where creativity, continuous improvement and professional development are encouraged. You'll have the opportunity to work with well-loved brands, partner with cross-functional teams and help bring innovative food solutions from concept to launch.\nAs a valued team member, you’ll enjoy a broad range of benefits, including:\nA supportive culture & work-life balance: enjoy a workplace that prioritizes your well-being, offering flexible schedules to ensure you can balance work and personal life seamlessly.\nHealth & Wellness Initiatives: Access a variety of programs focused on your physical and mental well-being, including fitness challenges and wellness workshops.\nCommunity Engagement: Be part of a team that gives back! Participate in regional and local charity events and make a positive impact in our community.\nFamily-Friendly Policies: Benefit from generous paid parental leave and partner pay entitlements, along with a supportive program to help you transition back to work as a new parent.\nEmployee Recognition: Celebrate your achievements with our comprehensive recognition and rewards program, highlighting your contributions and hard work.\nEngagement Activities: Enjoy regular fun-filled events like food trucks, coffee vans, and BBQs to foster camaraderie and team spirit.\nFlexible Novated Lease Options: Take advantage of novated lease programs with SG Fleet and Toyota for a convenient way to manage your vehicle expenses.\nAbout the Role\nThe Customer Service Officer role is a full-time role, Monday - Friday 8-4pm.\nTasks may include but not be limited to;\nProcessing Customer Orders received via various platforms\nWork with Demand and Warehouse teams to ensure stock availability\nInvestigate and process customer returns, credits and changes\nRespond to customer enquiries via phone, email and Facebook\nBuild and maintain relationships with internal and external stakeholders\nAbout You\nThe successful candidate will have worked in a similar role and be able to demonstrate the following;\nExcellent communication both verbally and written\nAbility to prioritize own workload\nAble to work with customers, public and across all levels of business\nUnderstanding of Microsoft Word, Excel & Outlook\nSAP experience preferred\nHow to Apply\nTo be considered for an interview, apply with your resume and a cover letter outlining your experience by Friday, 23 October 2026.\nPlease note that due to our comprehensive recruitment process we will not be able to respond to individual enquiries regarding the status of your application. Only qualified candidates that have been selected for interview will be contacted following interview. Our recruitment process will commence from the date the position is advertised and may be filled prior to the closing date. Thank you for your understanding and interest in this position.\nMcCormick is proud to be an equal opportunity employer. If you are a qualified applicant, you will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.\nNote: We will not accept unsolicited CVs from recruitment agencies/third parties, and we will not be liable or responsible for any fees or costs associated with unsolicited CV's sent directly to line managers at McCormick.","description_format":"text","description_chars":4191,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Parental leave","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services"],"lifecycle":[{"event":"open","at":"2026-09-25T03:01:02Z"},{"event":"close","at":"2026-10-23T18:07:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/mccormick-customer-service-officer","json_url":"https://alion.io/job/mccormick-customer-service-officer.json","meta":{"generated_at":"2026-11-06T19:23:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2615,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1761649},"rest":"https://alion.io/mcp/rest/get_company?id=1761649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmccormick-customer-service-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmccormick-customer-service-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmccormick-customer-service-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mccormick-customer-service-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmccormick-customer-service-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1209387}},{"tool":"search_jobs","arguments":{"company":"mccormick.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1209387},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}