{"id":1456248,"url":"https://alion.io/job/mccormick-demand-planning-customer-service-manager","title":"Demand Planning & Customer Service Manager","company":{"id":1761649,"name":"McCormick","domain":"mccormick.com","url":"https://alion.io/company/mccormick-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":149},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T09:56:43Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T19:58:12Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Lead the business planning process behind some of Australia's most loved brands.\nInfluence key business decisions through the IBP process\nWork with well-known consumer brands enjoyed by millions of Australians and around the globe\nBuild your career within a global organisation that actively promotes internal growth and development\nReporting to the Senior Manager Supply Chain, this pivotal leadership role is responsible for driving Demand Planning and Customer Service excellence across our Integrated Business Planning (IBP) process.\nWorking at the heart of our supply chain, you'll lead a high-performing team to deliver accurate forecasts, align demand and supply plans, enhance customer experience, and proactively manage business risks. This is an exciting opportunity to influence business outcomes, collaborate with senior stakeholders, and help shape the future of supply chain performance across our organisation.\nWhy Join McCormick?\nAt McCormick, our people are at the heart of everything we do. Recognised as an Employer of Choice, we're proud to be home to some of Australia's most iconic brands, including Keens, Aeroplane Jelly, Gourmet Garden and Cholula.\nWhen you join McCormick, you'll become part of a values-driven organisation where collaboration, innovation, development and wellbeing are genuinely prioritised.\nWhat We Offer\nCompetitive salary package with annual salary reviews\nAnnual incentive bonus program (MIB)\nFlexible and supportive culture that promotes work-life balance\nCareer development opportunities across local, regional and global functions\nFree access to McCormick University and ongoing learning programs\nPaid parental leave and partner leave programs\nWellbeing initiatives and employee assistance program (EAP) for you and your family\nEmployee recognition and rewards programs\nCommunity involvement and volunteer opportunities through our Days of Giving initiatives\nRegular site engagement activities including food vans, coffee vans and team events\nNovated leasing options through SG Fleet and Toyota\nFree onsite parking\nA collaborative environment where talented people thrive together\nAbout the Role\nAs the Demand Planning & Customer Service Manager, you will play a key role in ensuring the business delivers exceptional customer outcomes while balancing service, inventory and cost objectives.\nKey responsibilities include:\nLeading the Demand Planning team to develop and maintain a rolling 24-month forecast across all customers and product categories\nDriving forecast accuracy through the use of data analytics, statistical modelling, market insights and cross-functional collaboration\nFacilitating the weekly Integrated Tactical Planning (ITP) process to align demand, supply and operational priorities\nLeading and developing the Customer Service team to deliver an outstanding customer experience and strengthen customer partnerships\nProactively identifying risks and opportunities within the supply chain and implementing mitigation strategies\nOwning the Slow Moving and Obsolete (SLOB) management process, driving accountability and action plans across the business\nPartnering closely with Sales, Finance, Operations and Supply Planning teams to support informed business decisions\nCoaching and developing team members to achieve their full potential\nAbout You\nYou are a collaborative people leader who enjoys turning data into meaningful business outcomes. You can confidently influence stakeholders, lead change and thrive in a fast-paced FMCG environment.\nTo be successful, you'll bring:\nProven experience in Demand Planning within FMCG, food manufacturing or a similar fast-moving environment\nStrong leadership experience with a demonstrated ability to develop and motivate high-performing teams\nAdvanced analytical and problem-solving skills, with the ability to translate data into actionable insights\nExperience working within Integrated Business Planning (IBP), Sales & Operations Planning (S&OP), or similar planning frameworks\nStrong systems capability, ideally including SAP, Blue Yonder/BlueShift or comparable planning platforms\nExcellent communication and stakeholder management skills\nA continuous improvement mindset and passion for delivering results\nHow to Apply\nIf you're ready to lead a critical supply chain function and make a meaningful impact across our business, we'd love to hear from you.\nPlease submit your resume and cover letter outlining your experience and suitability for the role by close of business Friday, 23 October 2026.\nApplications will be reviewed as they are received, and the position may be filled prior to the closing date.\nAt McCormick, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. 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