HR Admin Team Leader

HR Admin Team Leader

Lodz, Poland

We are looking for a Leader to manage and develop a multicultural team of Specialists and Analysts delivering best-in-class H2R services across global processes.

In this role, you will ensure high-quality HR service delivery, drive operational performance, support the implementation of a follow-the-sun service model and partner closely with HR Business Partners, Solution Owners and H2R teams. You will also play a key role in continuous improvement, process optimization and technology-enabled solutions, including AI and automation.

Key responsibilities

• Lead daily H2R service delivery for assigned global processes, ensuring a consistent and high-quality employee experience.
• Manage team performance against KPIs, governance standards and agreed service expectations.
• Ensure compliance with corporate guidelines, HR policies, local regulations and relevant controls.
• Lead, coach and develop a multicultural team of Solution Center Specialists and Analysts.
• Set clear goals, manage capacity and foster accountability, collaboration and inclusion.
• Act as an escalation point for complex operational issues and ensure appropriate follow-up and root cause analysis.
• Partner with HR Business Partners, Solution Owners and H2R peers to support local needs while maintaining global process consistency.
• Drive continuous improvement initiatives and identify opportunities to improve efficiency through process optimization, AI and automation.
• Support projects, service transitions, geographic expansion and implementation of new services.

Candidate profile

• Experience delivering H2R services in an SSC or BPO model, ideally in a regional or global environment.
• Experience leading, coordinating or developing teams.
• Experience working with ticketing tools and managing service delivery against KPIs.
• Strong leadership skills with the ability to motivate and develop diverse, virtual and multicultural teams.
• Strong stakeholder management and communication skills in a global environment.
• Experience with process optimization, audits, governance frameworks and continuous improvement.
• Ability to manage complex escalations and drive problem resolution.
• Fluent English and Polish
• Strong analytical, problem-solving, project and change management skills.

Preferred qualifications

• Bachelor’s degree in Human Resources, Psychology, Business Administration or a related field.
• Relevant HR certification, where applicable.
• Experience with HR transitions or new service implementation.
• Process Management or Project Management certification.
• Technical proficiency in HR systems and tools, such as SuccessFactors.
• Experience with data analysis tools, such as Power BI or Tableau.
• Additional languages are an advantage.

Compensation: starting from PLN 152850 per year.

Final salary will be determined as part of any final offer and will consider factors such as skills, education, role-specific experience, and internal equity among current employees.

McCormick ensures compensation is determined in line with the principle of equal pay for work of equal value, regardless of gender.

McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.