{"id":2902814,"url":"https://alion.io/job/mcdonalds-itom-itam-pod-software-engineer-iii","title":"ITOM & ITAM Pod - Software Engineer III","company":{"id":678125,"name":"McDonald's","domain":"mcdonalds.com","url":"https://alion.io/company/mcdonalds-6","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AIOps","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PowerShell","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false}],"status":"live","first_seen_at":"2026-09-25T00:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-29T04:11:31Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"About McDonald’s:\nOne of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.\nDepartment Overview\nThis opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) team, focused on Enterprise Service Management (ESM) and the strategic scaling and architecture of ServiceNow IT Operations Management (ITOM) and IT Asset Management (ITAM) capabilities across McDonald’s global enterprise.\nThe Software Engineer III - ServiceNow ITOM & ITAM is a hands-on senior technical lead, product delivery owner, and operations architecture specialist responsible for spearheading the end-to-end technical strategy, design, and execution of McDonald’s global ITOM, ITAM, and CMDB/CSDM foundations within the ServiceNow Golden Instance. This role leads the design of automated enterprise discovery across multi-cloud and on-premises environments, AIOps/Event Management correlation, automated Service Mapping, and comprehensive Software/Hardware Asset Management lifecycles. Serving as a senior individual contributor and technical mentor, the Software Engineer III partners with Infrastructure Leaders, Cloud Architects, Cybersecurity, and ESM Leadership to establish accurate operational visibility, reduce MTTR, optimize software license spend, and ensure robust platform governance.\nDuties\nOwn technical direction and delivery for the ITOM/ITAM engineering pod.\nDefine architecture, data models, integrations, and governance for Discovery, Service Mapping, Event Management, AIOps, HAM Pro, and SAM Pro.\nEstablish CSDM 4.0 and IRE standards to prevent CMDB duplication and protect data integrity.\nLead design reviews, architecture sessions, and code-quality audits.\nScale Discovery and ACC across AWS, GCP, Azure, data centres, and restaurant edge environments.\nBuild custom discovery patterns, SNMP/WMI extensions, and probe/sensor scripts for complex technologies.\nDesign Event Management and AIOps capabilities for alert correlation, anomaly detection, metric ingestion, and automated remediation.\nGovern top-down and tag-based Service Mapping for critical applications.\nArchitect enterprise HAM and SAM Pro solutions integrating procurement, publisher packs, and SaaS licence tracking.\nAutomate reconciliation, entitlement, compliance reporting, and cost-optimisation workflows.\nApply HealthScan best practices, minimise customisation, and maximise out-of-the-box capabilities.\nLead readiness, regression testing, and validation for major ServiceNow upgrades.\nMaintain strong CMDB completeness, correctness, and compliance scores.\nCoach engineers in discovery patterns, script optimisation, and IRE architecture.\nServe as the senior escalation point for discovery failures, CMDB corruption, and event-processing bottlenecks.\nQualifications\nBachelor’s degree in Computer Science, Information Systems, Systems Engineering, or related technical field; Master’s degree preferred.\n8+ years of progressive experience in ServiceNow platform engineering and IT operations delivery (or 6+ years with a Master’s degree), including substantial experience architecting and leading enterprise ITOM and ITAM implementations in Fortune 500 environments.\nExpertise in ServiceNow Discovery, Service Mapping, Event Management, MID Server, ACC, SAM Pro, and HAM Pro.\nAdvanced JavaScript, Flow Designer, Integration Hub, REST/SOAP APIs, RegEx, JSON/XML, PowerShell, and SSH skills.\nStrong knowledge of CSDM 4.0, IRE, CMDB architecture, licence models, and software asset normalisation.\nProven experience architecting enterprise ITOM/ITAM solutions, leading Agile teams, and applying ITIL v4 practices.\nCertifications (Required / Preferred)\nServiceNow Certified System Administrator (CSA) - Required\nServiceNow Certified Implementation Specialist - Discovery (CIS-Discovery) - Required\nServiceNow Certified Implementation Specialist - Event Management (CIS-EM) or SAM (CIS-SAM) - Required\nServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) - Strongly Preferred\nITIL v3 / v4 Managing Professional - Preferred\nMcDonald’s is the world’s leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners. At McDonald’s, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.","description_format":"text","description_chars":4936,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:19Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.636,"p_room":0.45,"age_days":34,"expected_fill_days":19,"reasons":["conf:1","velocity","win:tail","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/mcdonalds-itom-itam-pod-software-engineer-iii","json_url":"https://alion.io/job/mcdonalds-itom-itam-pod-software-engineer-iii.json","meta":{"generated_at":"2026-10-29T09:20:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14200,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678125},"rest":"https://alion.io/mcp/rest/get_company?id=678125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcdonalds-itom-itam-pod-software-engineer-iii"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcdonalds-itom-itam-pod-software-engineer-iii"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcdonalds-itom-itam-pod-software-engineer-iii"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcdonalds-itom-itam-pod-software-engineer-iii\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcdonalds-itom-itam-pod-software-engineer-iii"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2902814}},{"tool":"search_jobs","arguments":{"company":"mcdonalds.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2902814},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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