{"id":2902783,"url":"https://alion.io/job/mcdonalds-supervisor-service-management","title":"Supervisor, Service Management","company":{"id":678125,"name":"McDonald's","domain":"mcdonalds.com","url":"https://alion.io/company/mcdonalds-6","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":98000,"period":"year","method":"role_country_seniority_unknown","sample_n":820},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon EC2","optional":false},{"name":"Grafana","optional":false},{"name":"JavaScript","optional":false},{"name":"Linux","optional":false},{"name":"Loki","optional":false},{"name":"New Relic","optional":false},{"name":"Prometheus","optional":false},{"name":"Python","optional":false},{"name":"ServiceNow","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"AWS","optional":true},{"name":"Confluence","optional":true},{"name":"Datadog","optional":true},{"name":"Istio","optional":true},{"name":"Jira","optional":true},{"name":"Kubernetes","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-01T07:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-21T03:05:50Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"About Us\nMcDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.\nDepartment Overview\nAt McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.\nTake a class at Hamburger University\nSample future items in our Test Kitchen\nUtilize the latest technology to connect with your team around the globe\nWe are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.\nJob Description\nAs a Supervisor, Service Management - Observability within the GTIO Service Management Office, you will play a critical role in supporting many individuals within global & market accessing and using the observability platforms which support the availability, reliability, and scalability of our customer and store systems.\nSuccess in this role will require excellent critical and customer-obsessed thinking, the ability to influence and deliver through others, a curious mindset, and an appetite for innovation, together with the ability to engage, mobilise and excite our people and partners around business change.\nTo achieve this, you will work across all departments and be required to act as the ‘go-to’ for Business Change, working closely with the leadership team and subject matter experts to understand and empathise with what people need for success.\nWhat team will I be part of?\nGlobal Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.\nDuties\nDashboards & Reporting (Grafana/New Relic)\nBuild and maintain product and service dashboards (incl. user-journey and SPOG views).\nOwn KPI / monthly reports and recorded/saved queries; improve panel performance and hygiene.\nPartner with stakeholders to define meaningful metrics and present results clearly.\nData Source & Log Integration (Loki/EC2/Cloud)\nConfigure and maintain data sources (Loki, EC2/Cloud, Prometheus/others).\nImplement and maintain visualizations from all types of data streams.\nTroubleshoot ingestion, labeling, and parsing to keep signals clean and actionable.\nAPM/Infra Admin (New Relic)\nSupport account & user management, agent installations, alert setup/disable, and workflow automations.\nMonitor usage and cost reports; recommend optimizations.\nPipelines & Data Hygiene (Cribl)\nAssist with pipeline scripting for routing, enrichment, filtering, and data movement.\nHelp maintain data streams and document patterns for reuse.\nIncident & Request Flow (ServiceNow)\nTriage and update tickets related to observability tools and requests.\nContribute to runbooks and ensure incident/alert mappings stay current.\nEnablement & Best Practices\nRamp up new teams on the platform; publish concise best-practice guides.\nStandardize folders, tags, and ownership; improve signal-to-noise\nSkills and Experience required:\nExperience with Observability/SRE/Platform/DevOps (internships welcome).\nEssential technical skills on Python, SQL, Javascript. Hands-on with at least two of: Grafana, New Relic, Cribl, Loki/LogQL, ServiceNow.\nComfortable writing queries (Grafana transformations, LogQL, NRQL basics) and reading JSON/YAML.\nFamiliarity with Cloud Computing concepts, basic Linux understanding, Python and Java Scripting (must) Intermediate level.\nData Engineering, data modeling, and transformation are a plus.\nClear written communication; able to produce short, practical docs/runbooks.\nNice to have:\nBasics of Kubernetes/Istio signals (logs/metrics/traces).\nPrometheus/PromQL, CloudWatch, or other Grafana data sources.\nExperience with workflow automations (Datadog/New Relic/Grafana Alerting) and cost governance.\nExposure to data pipelines (Cribl) and log enrichment patterns.\nWhat background do I need to have?\nYou are someone who can think strategically and work across all levels within the organisation -acting with integrity and managing upwards accordingly. The skills and behaviours you will demonstrate are:\nA proven track record of managing change effectively across cross-functional teams, global and segment structures and matrix organisations.\nThe ability to influence and engage effectively\nStrong communications and storytelling experience\nWork with energy, empathy and passion and can inspire the same in others\nAble to quickly forge genuine and collaborative relationships with stakeholders\nHighly collaborative workstyle with the ability to engage and mobilise teams around common goals\nThe ability to spot problems and solve them creatively\nCurious mind-set, never settling for the status quo and advocating for continuous improvement\nYou seek and act upon feedback and proactively work on your personal and professional development\nQualifications\nExperience working in an Agile team - industry recognized qualifications is a plus (i.e. Scrum.org)\nProficient with Microsoft Office software, Jira, Confluence tools\nAt McDonald's, we are People from all Walks of Life...\nCompany Vision and Culture\nOur Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.\nMcDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.\nOur values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.\nServe: We put our customers and our people first\nInclusion: We open our doors to everyone\nIntegrity: We do the right thing\nCommunity: We are good neighbours\nFamily: We get better together\nAt McDonalds we are People from all Walks of Life...\nPeople are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.\nWe do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.\nWe also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.","description_format":"text","description_chars":7836,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Catering & Food Services"],"lifecycle":[{"event":"open","at":"2026-10-20T06:58:19Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.69,"p_room":0.75,"age_days":19,"expected_fill_days":20,"reasons":["conf:2","velocity","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/mcdonalds-supervisor-service-management","json_url":"https://alion.io/job/mcdonalds-supervisor-service-management.json","meta":{"generated_at":"2026-10-21T10:24:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14754,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678125},"rest":"https://alion.io/mcp/rest/get_company?id=678125"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcdonalds-supervisor-service-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcdonalds-supervisor-service-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcdonalds-supervisor-service-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcdonalds-supervisor-service-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcdonalds-supervisor-service-management"}]}