{"id":1922649,"url":"https://alion.io/job/mcelhanney-client-support-technician","title":"Client Support Technician","company":{"id":2358716,"name":"McElhanney","domain":"mcelhanney.com","url":"https://alion.io/company/mcelhanney","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-09T06:01:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":57500,"max":70000,"currency":"CAD","period":"year","gross":null,"usd_annual":49087},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"OneDrive","optional":false},{"name":"PowerShell","optional":false},{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T10:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-10T01:59:51Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"The Opportunity\nAt McElhanney, our Business Information Technology team simplifies IT challenges so our business can thrive. Our dedicated professionals take a client-centered approach to support our diverse group of employees in our hybrid environment, solving problems every day. Known for being professional, timely, and approachable, our solutions enhance employee experience, improve productivity, and support organizational goals.\nAs our team continues to grow, we are seeking a Client Support Technician to join us in Vancouver, BC, who can wear multiple hats and feel comfortable offering ideas for continuous process improvement.\nThe successful candidate will primarily work from our Vancouver location, with work-from-home opportunities up to two days a week after their probation period.\nIn this role, you will balance teamwork with independent work, anticipating the needs of our employees and providing excellent service. You will also have the opportunity to support a multidisciplinary team of engineers, surveyors, landscape architects, planners, environmentalists, and business support staff.\nWhat You’ll Do\nProvide excellent customer service to your key stakeholders.\nProvide comprehensive documentation of computer systems, procedures, and policies.\nEfficiently categorize, coordinate, prioritize, and manage Helpdesk requests within established timeframes.\nSkillfully prioritize requests, incidents, and other tasks in a dynamic, fast-paced environment.\nInstall, test, and configure new workstations, mobile devices, peripheral equipment, and network devices.\nInstall and configure a large variety of software and licensing remotely and in person.\nDiagnose, troubleshoot, and resolve software and hardware problems remotely and in person.\nParticipate in and/or lead project-based work as required, including working closely with other internal teams.\nAssist with in-house or other local venue AV setups for McElhanney-hosted meetings.\nLift or move a variety of IT or AV equipment.\nEscalate complex technical issues appropriately and collaborate with internal teams and vendors to drive timely resolution.\nParticipate in incident investigation, root cause analysis, and continuous improvement initiatives to reduce recurring technical issues.\nWhat You’ll Bring\nMinimum two years of Information Technology experience.\nTraining and/or certifications in Information Technology are considered assets.\nWorking knowledge of ITIL/ITSM principles, including incident, problem, request, change, and escalation management.\nExperience with Active Directory and endpoint management technologies such as SCCM/Configuration Manager, Intune, or equivalent.\nStrong troubleshooting and problem-solving skills with both digital and physical assets.\nA respectful and professional demeanor, prioritizing the client’s experience.\nPassionate, flexible, and motivated to help others is key.\nExcellent time management skills and strong attention to detail.\nHighly organized, including the ability to re-prioritize workload and adapt to changing circumstances.\nAbility to work independently, prioritize competing requests, and collaborate effectively with internal teams.\nEffective communicator with both technical and non-technical staff, in verbal and written form.\nEffective conflict resolution within stressful situations.\nStrong working knowledge of Microsoft Windows and Microsoft 365 environments and related workplace technologies. Experience with Microsoft Entra ID/Azure AD, Intune, SharePoint, OneDrive, or equivalent is considered an asset.\nExperience with PowerShell, scripting, or automation is considered an asset.\nExperience with IT asset lifecycle management or vendor coordination is considered an asset.\nWhat Can We Offer You?\nThe salary range for this position is $57,500 to $70,000 per annum. McElhanney offers fair compensation that is commensurate with the individual’s education, experience, skills, and professional qualifications. The posted base salary range is representative of the required level of qualifications and experience for the position as noted in the job posting. The salary offered will be based on the experience and qualifications of the successful candidate.\nWork-Life Harmony: Balance your personal and professional commitments. Flexible hours to fit your lifestyle.\nComprehensive Benefits: Maternity and parental leave top-up program, health and dental coverage, RRSP matching, and Employee & Family Assistance Program.\nSafe & Inclusive Workplace: A culture of respect and inclusion for all.\nCompensation: Attractive total compensation package including a generous bonus plan.\nProfessional Development: Reimbursement for dues, educational assistance, mentorship program, internal committees, workshops, and committee involvement.\nCareer Progression: Support and mentorship to shape a career path that fits your goals.","description_format":"text","description_chars":4858,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave","Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Earth Observation","Urban Planning","Architecture"],"lifecycle":[{"event":"open","at":"2026-10-05T18:42:50Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.537,"p_room":0.75,"age_days":14,"expected_fill_days":17,"reasons":["conf:3","stale_co","win:late","comp:junior"],"computed_at":"2026-10-09T06:01:00Z"},"pay":{"stated_usd_annual":49087,"is_top_pay":false},"html_url":"https://alion.io/job/mcelhanney-client-support-technician","json_url":"https://alion.io/job/mcelhanney-client-support-technician.json","meta":{"generated_at":"2026-10-10T02:30:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4680,"day_limit":5000,"remaining_today":320,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2358716},"rest":"https://alion.io/mcp/rest/get_company?id=2358716"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcelhanney-client-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcelhanney-client-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcelhanney-client-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcelhanney-client-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcelhanney-client-support-technician"}]}