{"id":1411030,"url":"https://alion.io/job/mcgaw-account-director-client-solutions-emea","title":"Account Director, Client Solutions (EMEA)","company":{"id":62944,"name":"McGaw","domain":"mcgaw.io","url":"https://alion.io/company/mcgaw","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":{"label":"UTC-1 – UTC+3","utc_offset_min":-1,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","FI","HU","IE","IL","IT","KE","ME","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":116,"salary":{"min":80000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amplitude","optional":false},{"name":"Braze","optional":false},{"name":"dbt","optional":false},{"name":"ETL/ELT","optional":false},{"name":"GA4","optional":false},{"name":"Google BigQuery","optional":false},{"name":"HubSpot","optional":false},{"name":"Iterable","optional":false},{"name":"Marketo","optional":false},{"name":"Mixpanel","optional":false},{"name":"Salesforce","optional":false},{"name":"Snowflake","optional":false}],"status":"live","first_seen_at":"2026-09-28T19:12:11Z","employer_posted_date":null,"last_verified_at":"2026-09-28T19:12:11Z","board_verified":false,"closed_at":null,"days_open":27,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":27},"description":"This a Full Remote job, the offer is available from: EMEA\nAccount Director, Client Solutions (EMEA)\n Location: Remote. Continental Europe or compatible time zone preferred. (roughly UTC-1 to UTC+3)\nClients: Global. Primarily EMEA and North American.\nReports to: VP of Solutions\nSalary Range: $80,000 - $150,000 USD annually, plus bonus/commission based on acquisition and growth of client accounts. Compensation dependent on candidate experience and location.\n About McGaw\nOur Mission at McGaw.io is to help companies of all sizes realize their customer data is their most valuable business asset, and we help them realize that through customer data infrastructure, high power analytics, marketing automation, personalization, and funnel optimization.\nMcGaw.io supports businesses with analytics, marketing automation, customer data platforms, data piping, websites, AB testing, and all sorts of marketing operations. As we derive insights from these technical efforts, we also inform & execute growth strategies that routinely move the needle for our clients.\nOur track record is impeccable, and our leadership has supported some of the fastest-growing companies in the world. McGaw.io’s core client base sells online and has complex data and marketing practices that drive our team to dig deeper every day.\nMission\nOwn a portfolio of client relationships. Set the strategy, keep accounts healthy and profitable, grow them, win new ones, and get the technical work delivered through the team rather than by doing it yourself.\nWhy this role exists\nAccounts need a senior owner accountable for whether they renew and whether they grow. Outside North America that accountability sits in the wrong time zone, so the client's executive sponsor talks to us at the end of their day and the relationship runs a meeting behind.\nThis is the commercial and strategic owner. It is not the technical builder.\nThree problems this role solves:\nNobody outside North America is accountable for account health, retention, and expansion.\nExecutive conversations happen at inconvenient hours, so they happen less often.\nExpansion is reactive. Nobody plans the next six months before the current scope runs out, and nobody runs discovery in European hours.\nResponsibilities\nRelationship ownership\nOwn the relationship at executive level. You are who the client's CMO or VP of Growth calls.\nRun the cadence: biweekly client meetings, monthly roadmap and SOW reviews, quarterly business reviews covering results, maturity, next quarter, and risks.\nKeep the client informed before they have to ask. Never surprise them on budget or timeline.\n Strategy and consulting\nFind where revenue leaks across acquisition, conversion, and retention. Map every problem to pain, metric, impact, and fix.\nBuild and defend the growth roadmap with the client, not at them.\nDo the strategic hands-on work yourself: measurement frameworks, KPI definition, funnel and cohort analysis, lifecycle program design, experiment roadmaps, readouts.\nTranslate technical decisions into business consequences the client can act on.\n Delegation and project leadership\nScope the work, then hand it to architects and engineers with enough detail that it gets built right.\nManage the project, not the build. Sprint cadence, board hygiene, dependencies, risks, critical path.\nReview delivered work against the client's objectives before it ships. You are not the QA engineer, but you are accountable for whether the client got what they were told they would get.\nKnow enough to challenge an estimate and spot a bad technical answer. You do not write the code.\n New business\nRun pre-sales discovery. Qualify hard, and say no when a prospect is not ready.\nBuild and present proposals: scope, phasing, investment, and the business case. Presented live, never sent cold.\nPrice work so it delivers profitably. A generous estimate at proposal is a delivery problem in month three.\nWork with Sales through qualification, discovery, and close, then take the account into delivery.\n Commercial\nOwn retention and expansion on your portfolio. You are measured on both.\nEvery scope change gets estimated, documented, and confirmed in writing before work starts.\nRun the six-month roadmap cycle so the next engagement is signed before the current one ends.\nSkills and experience\nRequired\nFully fluent in English. That is the company's working language.\nMultilingual with professional working proficiency in English as well as German, French, Spanish, or Italian.\n10+ years in consulting, agency, or professional services. At least 5 owning senior client relationships with a revenue number attached.\nUnderstand the full marketing lifecycle: demand generation, nurturing, acquisition, retention, and growth, and where revenue leaks between the stages.\nUnderstand how martech drives marketing, from ads to CDPs to marketing engagement platforms, CRM, and analytics.\nAdvise on the systems below: which to use, how they fit together, the tradeoffs, and how to get more from what a client already owns. You do not configure them. You do need to be right about them, and to spot a bad technical answer when you are given one.\nAdvanced understanding of marketing and growth analytics, attribution, and how to leverage data to improve marketing returns.\nTrack record retaining and expanding accounts, with figures a former manager would confirm.\nPre-sales experience: discovery, scoping, writing proposals, and presenting them to executive buyers.\nScope and price technical work profitably.\nKnow how European businesses buy, contract, and operate across markets, including procurement, data protection, and consent.\n Systems. Advisory command of these. Depth in at least three groups.\nCustomer data platforms: Segment, Hightouch, RudderStack\nAnalytics: Amplitude, Mixpanel, GA4\nLifecycle and marketing automation: Braze, Customer.io, HubSpot, Marketo, Iterable\nWarehouse and transformation: Snowflake, BigQuery, dbt\nTag management: Google Tag Manager, server-side GTM\nCRM: Salesforce, HubSpot\nConsent management: OneTrust, Cookiebot, Didomi\n Preferred\nAccounts across multiple countries or regulatory regimes.\nWork across both European and North American clients.\nBuilt or seeded a regional practice before.\nWhat you get out of this\nYou own the full commercial arc of an account, from discovery through renewal and expansion. At a larger firm that is three people's jobs.\nThe customer data layer is changing right now. Warehouse-native patterns, composable CDPs, and reverse ETL are replacing a decade of assumptions. You advise on the new pattern while most of the market still sells the old one.\nWe work across the full client stack, not just individual systems or specific vendors. That includes telling a client when they already have what they need.\nMany industries and stacks in a year instead of one in five, on both sides of the Atlantic.\nObservable indicators\nMonth 2\nOnboarded onto your accounts, each with a current-state assessment and named client objectives.\nTime tracked in Harvest weekly, without reminders.\nEvery account's decision-maker has met you and knows what you own.\nMonth 4\nRunning your accounts independently: meetings, roadmap reviews, budget conversations, scope changes.\nEvery account has three or more months of planned roadmap.\nZero undocumented scope changes.\nTechnical work delegated with specs good enough that it does not come back for rework.\nRunning discovery calls and contributing to proposals.\nMonth 6\n90% of client objectives hit within the project timeline.\nLabor efficiency ratio of 3.0 across your portfolio.\nClient approval for a case study or testimonial on at least one account.\nWriting and presenting proposals independently.\nMonth 9\n80% retention of your accounts in recurring contracts over a rolling three months.\n20% of your retainers expanded over a rolling 90 days.\nYour proposals deliver at or above target labor efficiency. Your estimates hold up.\nRepresenting McGaw independently in sales and partner meetings.\nWhat this role is not\nNot a hands-on build seat although you will get into the tools if you need to.\nNot a prospecting seat. You run discovery, write and present proposals, own retention and expansion, and earn commission on it. You do not cold prospect.\nNot a people management seat at hire. You direct a project team. Managing a team comes later, if the business grows and you have shown you can.\nValues\nNever Settle, Be Amazing. Fix it properly, not just enough to close the ticket.\nGet Better Every Day. Ask for feedback and change what you do when you get it.\nGive Context and Set the Stage. Nobody on your account is surprised by what you already knew.\nLet the Data Create Transparency. Recommendations come with evidence. So does bad news.\nShow Hospitality to Build Trust. Clients and teammates get proactive, responsive treatment.\nPlus extreme ownership. Own the outcome, surface blockers early, and never hand a problem back to the person who gave it to you.\nBenefits\nFlexible PTO\nFlexible hours\nWork remotely\nMonthly per diem for premium health, dental, and vision coverage if not already available\nMaternity and paternity leave\nRetirement contribution of 3% of salary annually.\nCompany laptop, monitor, and remote setup equipment\nNational holidays off.\nRadically transparent workplace\nRoom to act on your own ideas\nThe job in practice\nMcGaw is a customer data and revenue operations consultancy. Clients come to us with traffic, tools, and data, and no system connecting them. We find where revenue leaks across acquisition, conversion, and retention, then we fix it with our hands on the keyboards.\nThe CDP is the center of most of our work. We build on Segment, Hightouch, and RudderStack, chosen per client. We work across the full client stack, not just individual systems or specific vendors.\nOur clients are in North America and Europe. Your portfolio will be a mix.\nMonth 1. Learn our clients, delivery model, and commercial standards. Meet every stakeholder on your accounts. Shadow client meetings, QBRs, and pre-sales calls.\nMonths 2 and 3. Take ownership of your accounts. Run the meetings, rebuild the roadmaps, take over the budget conversations. An experienced account owner stays close.\nMonths 4 to 6. Run your portfolio independently. Hit your labor efficiency target. Start running discovery and writing proposals.\nAfter 6 months. You own the commercial arc on your accounts, from first discovery call through renewal. You help define what the next hires look like.\nWhat is hard. You are accountable for delivery you did not perform, done mostly by people in another time zone. Managing that gap is most of the job. Pre-sales competes with delivery, and both are urgent. Work is billable by the hour, so time tracking is not optional. 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