{"id":1508399,"url":"https://alion.io/job/mcgill-university-case-manager-crisis-response","title":"Case Manager Crisis Response","company":{"id":5757,"name":"McGill University","domain":"mcgill.ca","url":"https://alion.io/company/mcgill","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":23,"ghost_share":0,"stale_share":0.174,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":73470,"max":91840,"currency":"CAD","period":"year","gross":null,"usd_annual":64514},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-18T12:07:38Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.\nIf you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).\nPosition Summary:\nReporting directly to the Associate Director, Suicide Prevention and Crisis Management, the Case Manager in the Office of the Dean of Students (ODOS), Crisis Response (CMCR) plays a key role in advancing and implementing McGill’s Student Suicide Prevention Framework. Working closely with the Associate Director, the Crisis Response Team, and campus and community partners, the CMCR supports institutional efforts that strengthen suicide prevention, early identification, coordinated care, crisis intervention, and postvention across the University.\nThe CMCR position is recognized by the University as a first point of contact for students experiencing academic or non-academic difficulties, crisis situations, and other complex concerns. The incumbent assesses and intervenes in crisis situations to ensure student safety and provides confidential, non-judgmental, short-term support to students throughout their academic journey. The role supports students in navigating available resources, facilitates referrals to appropriate campus and community services, and regularly consults with the Associate Director and the Crisis Response Team to ensure coordinated and effective case management. The incumbent collaborates with stakeholders across and beyond the University to promote student well-being, academic success, and access to support.\nIn support of the Student Suicide Prevention Framework, the CMCR develops and delivers training for students, faculty, staff, and key stakeholders on suicide prevention, recognizing and responding to student distress, crisis intervention, and referral pathways. The incumbent also provides consultation and support to faculties in the development and implementation of postvention protocols following student deaths or other critical incidents. In collaboration with the Associate Director and the Crisis Response Team, the CMCR contributes to the development, implementation, and ongoing evaluation of procedures, protocols, and best practices related to suicide prevention, and crisis management, helping to foster a coordinated, proactive, and evidence-informed culture of care across the University.\nPrimary Responsibilities:\nCollaborates with the Associate Director in the implementation and ongoing evaluation of McGill's Student Suicide Prevention Framework.\nDevelops and delivers training for faculty, staff, and key stakeholders on suicide prevention and postvention, student distress recognition, crisis response, and referral pathways.\nProvides consultation and support to faculties in the development and implementation of postvention protocols following student deaths or critical incidents.\nSupports institutional initiatives aimed at strengthening suicide prevention, early intervention, and coordinated care across the university.\nContributes to the development of protocols, procedures, and best practices related to crisis response, and suicide prevention.\nAssess the situation of a student and can determine if there are any safety risks to self or others.\nManages student cases, which can range from complex issues surrounding academics, disruptive behaviors, or crisis, to very high-risk crisis situations.\nCollaborates with the Case Manager Crisis Response Team regularly regarding students of concern or in need of academic guidance. \nEnsures regular follow-up with students in need while respecting the limitations of the Case Manager Crisis Response role.\nEnsures that student files are properly documented and that notes are always up to date.\nMaintains confidentiality of student files and all information gathered.\nCollaborate with University stakeholders to facilitate referrals to appropriate internal support services and takes initiative by collaborating and mobilizing these services to help students in the best way possible, while considering the limitations and realities of the resources available.\nConsults regularly with the Associate Director.\nParticipates in ODoS weekly team meetings.\nActively participates in the weekly Crisis Response Team meetings led by the Associate Director.\nShows leadership and confidence when organizing and leading meetings with faculty members regarding students of concern.\nTakes initiative in working directly with hospitals or other external support resources for students at a high risk for suicide when required.\nBuilds and maintains positive collaborative relationships with various internal stakeholders who are closely connected to Student Life and Learning.\nAs required, participates in the development of inclusive policies, protocols, procedures, workshops or trainings.\nAs required, deliver workshops to faculty and staff members regarding how to detect students of concern, in crisis or suicide danger, and referral pathways.\nEngages in professional development activities when required.\nRemain current on best practices related to case management, threat assessment, and crisis intervention and emerging research. \nActively participates in Performance Dialogues 2-3 times a year lead by the Associate Director.\nOther Qualifying Skills and/or Abilities\nThe ideal candidate will have between 3 and 5 years experience in in crisis intervention, suicide crisis intervention prevention and postvention, as well as a knowledge of mental health crisis interventions and case management in a university context. In addition, experience writing and developing policy, procedural, and framework documents to support strategic initiatives, operational effectiveness, and organizational decision-making.\nAs a Case Manager Crisis Response, you will\nWork in a multi-task in a high-pressured environment\nWeigh competing demands and exercise discretionary decision-making in crisis and high-risk crisis situations\nWork with a team\nRespond to situations creatively and proactively, and take initiative to support students adequately\nRepresent students’ needs\nDeal with ambiguity and manage priorities and tight timelines\nInterested candidates should include a cover letter with their application.\n As one of Montreal's Top Employers, here is what we offer:\nCompetitive benefits package (Health, Dental, Life Insurance) (if eligible)\nDefined contribution pension plan (with employer contribution up to 10%) (if eligible)\nGroup Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)\nCompetitive vacation policy\nTwo (2) personal days\nTwo (2) floating holidays\nNine (9) \"Summer Fridays\" - paid days off between the St-Jean Baptiste holiday and Labour Day\nPaid time off over the December holiday period\nTuition waiver for regular employees and their dependents\nUp to two (2) days of remote work per week where the position permits\nBefore applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.\nKnowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.\nFor a definition of our language proficiency levels, please clickhere.\nMinimum Education and Experience:\nBachelor's Degree 3 Years Related Experience /Annual Salary:\n(MPEX Grade 05) $73,470.00 - $91,840.00 - $110,210.00Job Profile:\nMPEX-SAF2B - Student Services - Professional 2Hours per Week:\n33.75 (Full time)Supervisor:\nAssociate Director Suicide Prevention and Crisis ManagementPosition End Date (If applicable):\n2028-11-30Deadline to Apply:\n2026-10-13McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .","description_format":"text","description_chars":8712,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity","Life insurance","Professional development","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Fitness","Higher Education"],"lifecycle":[{"event":"open","at":"2026-09-30T06:53:27Z"},{"event":"close","at":"2026-09-30T16:07:00Z"},{"event":"reopen","at":"2026-10-02T00:25:56Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.524,"p_room":0.35,"age_days":20,"expected_fill_days":9,"reasons":["conf:17","velocity","win:tail","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":64514,"is_top_pay":false},"html_url":"https://alion.io/job/mcgill-university-case-manager-crisis-response","json_url":"https://alion.io/job/mcgill-university-case-manager-crisis-response.json","meta":{"generated_at":"2026-10-20T00:25:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":440,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5757},"rest":"https://alion.io/mcp/rest/get_company?id=5757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcgill-university-case-manager-crisis-response"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcgill-university-case-manager-crisis-response"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcgill-university-case-manager-crisis-response"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcgill-university-case-manager-crisis-response\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcgill-university-case-manager-crisis-response"}]}