{"id":2198700,"url":"https://alion.io/job/mcgill-university-service-representative-3","title":"Service Representative","company":{"id":5757,"name":"McGill University","domain":"mcgill.ca","url":"https://alion.io/company/mcgill","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":10,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Early Careers","role_family":"Early Careers","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T20:27:30Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T01:48:35Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.\nIf you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).\nScholarships & Student Aid Office\nMcGill’s Scholarship and Student Aid Office (SSAO) advises McGill students on funding options, budgeting, and debt management. They disburse all provincial, federal, and US student aid funding, and help with government aid information and documentation. They offer an Entrance Bursary Program, Entrance Scholarships, an In-Course Financial Aid Program (loans and bursaries) and a Work Study Program based on financial need.\nPosition Summary:\nUnder the direction of the immediate supervisor, performs duties related to admissions and registration, and student accounts. Provides information and explanations concerning programs, policies and procedures. Processes admission applications, registrations, transcript requests and activities related to student account fee payments. Maintains files and records and resolves related problems.\nMajor Duties and Responsibilities:\nActs as first line resource person regarding policies and procedures, in-person, by phone and by email.\nProvides instruction and assistance relating to application requirements and procedures for government student aid programs and University’s student aid programs: Entrance and In-Course aid; Entrance Scholarships; Work Study; Tuition Fee Deferrals; Mobility awards; Enriched Educational Opportunity awards, etc.\nProvides assistance in completing various forms. Ensures accuracy and completeness of information and validity of supporting documents.\nSearches and retrieves government aid documentation from numerous systems, i.e., AFE Contact system; NSLSC ECE (National Student Loans Service Centre, Electronic Confirmation of Enrolment portal); One-Key (Ontario FAO portal); SFAS (BC Student Financial Assistance System); Extranet (Alberta electronic information system), etc.\nUsing numerous systems / methods depending on loan type / source, reports enrolment status to Ministries of Education enabling students to maintain or resume interest-free status on previous loans.\nInvestigates and follow up on problems and discrepancies. Consults appropriate systems / documentation, or resource persons in order to obtain and provide information.\nEscalates complex problems to resource persons. Provides support to Financial Aid Counsellors in program administration; ensures smooth operations of programs.\nAttends training sessions with governmental agencies to keep abreast of changes to student aid programs and to upgrade skills and/or level of system access to student dossiers.\nDetermines urgency of request and gives priority to students with exceptional circumstances.\nOther Qualifying Skills and/or Abilities:\nDemonstrated interpersonal, listening, as well as verbal and written communication skills.\nProven ability to work autonomously and as a member of a team.\nDemonstrated ability to take initiative, problem-solve and organize work.\nStrong ability to multi-task, prioritize and work under pressure to meet multiple deadlines in a fast-paced, dynamic environment.\nStrong computer skills with proven ability to use various software tools and platforms (i.e., databases, spreadsheets, web applications, etc.).\nMust be customer focused and service oriented, assisting all clients with tact and diplomacy while maintaining a professional manner and appearance at all times.\nDemonstrated ability to clearly receive, retain and transmit information with a proven ability to communicate clearly and effectively at all levels.\nProven ability to draft correspondence, must be accurate and possess superior attention to detail.\nDemonstrated ability to provide support for various administrative activities.\nProven discretion in dealing with confidential information.\nEnglish and French, spoken and written\nKnowledge of French and English: McGill University is an English-language university where day-to-day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 4 (Fluent) on a scale of 0-4.\nMinimum Education and Experience:\nDEP - Office Systems 3 Years Related Experience / DEP - Secretarial StudiesHourly Salary:\n(MUNACA Level F) $29.42 - $36.46Hours per Week:\n33.75 (Full time)Supervisor:\nQuébec Student Aid OfficerPosition End Date (If applicable):\n2027-09-30Deadline to Apply:\n2026-10-22McGill University hires on the basis of merit and is strongly committed to equity and diversity within its community. We welcome applications from racialized persons/visible minorities, women, Indigenous persons, persons with disabilities, ethnic minorities, and persons of minority sexual orientations and gender identities, as well as from all qualified candidates with the skills and knowledge to productively engage with diverse communities. McGill implements an employment equity program and encourages members of designated groups to self-identify. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence, .","description_format":"text","description_chars":5402,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Fitness","Higher Education"],"lifecycle":[{"event":"open","at":"2026-10-09T20:27:30Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.766,"p_room":0.75,"age_days":11,"expected_fill_days":14,"reasons":["conf:3","win:late","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/mcgill-university-service-representative-3","json_url":"https://alion.io/job/mcgill-university-service-representative-3.json","meta":{"generated_at":"2026-10-21T06:36:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9419,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5757},"rest":"https://alion.io/mcp/rest/get_company?id=5757"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcgill-university-service-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcgill-university-service-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcgill-university-service-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcgill-university-service-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcgill-university-service-representative-3"}]}