{"id":2405710,"url":"https://alion.io/job/mci-bilingual-customer-service-representative-full-time-4","title":"Bilingual Customer Service Representative (FULL-TIME)","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":58000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1114},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:41:15Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T20:33:01Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"LOCATION\nWichita, KSPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services.\nAs the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction.\nThis is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers.\nWe provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous, timely, and professional manner.\nDeliver outstanding customer service in both English and Spanish.\nListen carefully to customers, identify their needs, and provide effective solutions.\nTroubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.\nBuild strong customer relationships through professional and empathetic communication.\nIdentify opportunities to recommend additional products and services when appropriate.\nUtilize company systems and technology to manage customer accounts and complete account-related tasks.\nAccurately document customer interactions, requests, and claims in company systems.\nFollow all client-specific processes, scripts, policies, and compliance requirements.\nUse available knowledge bases and training resources to provide accurate information.\nProtect confidential and personal customer information in accordance with company policies.\nEscalate complex customer concerns to the appropriate department or management team when necessary.\nStrive to achieve first-contact resolution through effective problem-solving and communication.\nParticipate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.\nMeet established quality, productivity, attendance, and schedule adherence expectations.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be at least 18 years of age.\nHigh school diploma or equivalent.\nFluent in both English and Spanish, with excellent verbal and written communication skills.\nExperience using computers for data entry and customer support activities.\nAbility to type accurately at a minimum of 20 words per minute.\nReliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable.\nStrong organizational, communication, and time management skills.\nBasic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.\nComfortable working with Windows-based applications and learning new software systems.\nStrong analytical, troubleshooting, and problem-solving skills.\nExcellent conflict resolution and interpersonal skills.\nCustomer-focused with empathy, patience, professionalism, and a genuine passion for helping others.\nAbility to multitask, remain organized, and work independently in a fast-paced environment.\nDependable with excellent attendance and punctuality.\nStrong team player who thrives in a collaborative environment.\nAbility to work scheduled shifts, including the required training period.\nPreferred\nOne year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment.\nPrevious experience supporting state or federal government programs is advantageous but not required.\nExperience in retail, hospitality, food service, or other customer-facing roles is highly valued.\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services.\nAs the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction.\nThis is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers.\nWe provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous, timely, and professional manner.\nDeliver outstanding customer service in both English and Spanish.\nListen carefully to customers, identify their needs, and provide effective solutions.\nTroubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries.\nBuild strong customer relationships through professional and empathetic communication.\nIdentify opportunities to recommend additional products and services when appropriate.\nUtilize company systems and technology to manage customer accounts and complete account-related tasks.\nAccurately document customer interactions, requests, and claims in company systems.\nFollow all client-specific processes, scripts, policies, and compliance requirements.\nUse available knowledge bases and training resources to provide accurate information.\nProtect confidential and personal customer information in accordance with company policies.\nEscalate complex customer concerns to the appropriate department or management team when necessary.\nStrive to achieve first-contact resolution through effective problem-solving and communication.\nParticipate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes.\nMeet established quality, productivity, attendance, and schedule adherence expectations.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be at least 18 years of age.\nHigh school diploma or equivalent.\nFluent in both English and Spanish, with excellent verbal and written communication skills.\nExperience using computers for data entry and customer support activities.\nAbility to type accurately at a minimum of 20 words per minute....","description_format":"text","description_chars":17490,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T00:41:15Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.941,"p_room":1,"age_days":6,"expected_fill_days":24,"reasons":["conf:1","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mci-bilingual-customer-service-representative-full-time-4","json_url":"https://alion.io/job/mci-bilingual-customer-service-representative-full-time-4.json","meta":{"generated_at":"2026-10-19T21:57:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":971,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-bilingual-customer-service-representative-full-time-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-bilingual-customer-service-representative-full-time-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-bilingual-customer-service-representative-full-time-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-bilingual-customer-service-representative-full-time-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-bilingual-customer-service-representative-full-time-4"}]}