{"id":2814708,"url":"https://alion.io/job/mci-bilingual-sales-representative-3","title":"Bilingual Sales Representative","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Killeen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3570},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-18T12:04:19Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-19T16:40:00Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"LOCATION\nKilleen, TXPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.\nJoin our dynamic team as a Bilingual Sales Representative, where your ability to communicate fluently in Spanish and English will help drive customer satisfaction and boost sales performance. You’ll engage with clients via inbound and outbound calls, offering tailored solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies to help you succeed.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities\nHandle inbound and outbound calls to support customer inquiries and sales opportunities.\nBuild rapport with clients and identify their needs to offer appropriate solutions.\nMeet or exceed sales targets and performance metrics.\nMaintain accurate records of customer interactions and transactions.\nResolve customer issues with professionalism and empathy.\nCollaborate with team members to improve processes and customer satisfaction.\nStay up to date with product knowledge and company offerings.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be 18 years or older.\nHigh school diploma or equivalent.\nFluent in Spanish and English (spoken and written).\nStrong verbal and written communication skills.\nAbility to type 20+ words per minute accurately.\nBasic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).\nFamiliarity with Windows operating systems.\nReliable and punctual with excellent attendance.\nSkilled in conflict resolution, problem-solving, and negotiation.\nCustomer-focused mindset: empathetic, patient, and responsive.\nAbility to multitask and manage time effectively in a fast-paced environment.\nTeam-oriented with strong interpersonal skills.\nPreferred:\n1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.\nPrevious experience in state or federal work environments.\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.\nJoin our dynamic team as a Bilingual Sales Representative, where your ability to communicate fluently in Spanish and English will help drive customer satisfaction and boost sales performance. You’ll engage with clients via inbound and outbound calls, offering tailored solutions and building lasting relationships. We provide comprehensive training in cutting-edge contact center technology and customer experience strategies to help you succeed.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities\nHandle inbound and outbound calls to support customer inquiries and sales opportunities.\nBuild rapport with clients and identify their needs to offer appropriate solutions.\nMeet or exceed sales targets and performance metrics.\nMaintain accurate records of customer interactions and transactions.\nResolve customer issues with professionalism and empathy.\nCollaborate with team members to improve processes and customer satisfaction.\nStay up to date with product knowledge and company offerings.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be 18 years or older.\nHigh school diploma or equivalent.\nFluent in Spanish and English (spoken and written).\nStrong verbal and written communication skills.\nAbility to type 20+ words per minute accurately.\nBasic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).\nFamiliarity with Windows operating systems.\nReliable and punctual with excellent attendance.\nSkilled in conflict resolution, problem-solving, and negotiation.\nCustomer-focused mindset: empathetic, patient, and responsive.\nAbility to multitask and manage time effectively in a fast-paced environment.\nTeam-oriented with strong interpersonal skills.\nPreferred:\n1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center.\nPrevious experience in state or federal work environments.\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.\nPaid Training: Learn new skills while earning a paycheck.\nFun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.\nCasual Dress Code: Be comfortable while you work.\nCompensation & Benefits that Fit Your Life\nMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.\nIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nPHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nREASONABLE ACCOMMODATION\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\nDIVERSITY AND EQUALITY\nAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protecte...","description_format":"text","description_chars":13887,"description_truncated":true,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-18T12:04:19Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mci-bilingual-sales-representative-3","json_url":"https://alion.io/job/mci-bilingual-sales-representative-3.json","meta":{"generated_at":"2026-10-19T19:06:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15109,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-bilingual-sales-representative-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-bilingual-sales-representative-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-bilingual-sales-representative-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-bilingual-sales-representative-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-bilingual-sales-representative-3"}]}