{"id":2773031,"url":"https://alion.io/job/mci-call-center-claims-representative-full-time-part-time","title":"Call Center Claims Representative (Full-Time & Part- Time)","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":null,"is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Killeen, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-17T07:10:38Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-11-05T23:01:07Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"LOCATION\nKilleen, TXPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are looking for Call Center Claims Representatives to support inbound customer service, help desk, and back-office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.\nSchedules vary by site and project. This is an on-site, entry-level position with competitive compensation. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEnsure first call resolution through problems solving and effective call handling \nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements \nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nIt's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nRequired\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period. \nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are looking for Call Center Claims Representatives to support inbound customer service, help desk, and back-office processing. In this role, you will handle inbound inquiries, troubleshoot technical issues, assist callers with inquiries, and professionally represent some of the most recognizable brands in the world.\nSchedules vary by site and project. This is an on-site, entry-level position with competitive compensation. While prior contact center experience isn't required, experience in customer service, technical support, inside sales, or back-office support in a contact center environment is a plus.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound contacts in a courteous, timely, and professional manner\nListen to customers, understand their needs, and resolve customer issues\nUtilize systems and technology to complete account management tasks\nAccurately document and process customer claims in appropriate systems\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer questions\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer issues with the managerial team\nEnsure first call resolution through problems solving and effective call handling \nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements \nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nIt's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.\nRequired\nMust be 18 years of age or older\nHigh school diploma or equivalent\nExperience with data-entry utilizing a computer\nThe ability to read and speak English fluently\nHave a wired, high-speed internet connection (Download speed of 20Mbps+)\nExcellent organizational, written, and oral communication skills\nThe ability to type swiftly and accurately (20+ words a minute)\nAbility to work regularly scheduled shifts within our hours of operation including the training period. \nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nFamiliarity with computer and Windows PC applications and the ability to learn new and complex computer system applications\nHighly reliable with the ability to maintain regular attendance and punctuality\nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nMust be customer service oriented (empathetic, responsive, patient, and conscientious)\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nPreferred (Not Required)\nOne (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment\nState or Federal work experience\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, we believe that your hard work deserves recognition and reward. 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