{"id":2405714,"url":"https://alion.io/job/mci-call-center-representative-full-time","title":"Call Center Representative (FULL-TIME)","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Fernando, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7500,"max_usd":16000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:41:15Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T00:43:38Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LOCATION\nPhilippinesPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care.\nWhether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous, timely, and professional manner.\nListen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries.\nTroubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions.\nResearch and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary.\nProcess customer requests, claims, and account updates accurately while maintaining detailed documentation.\nUtilize company systems, technology, and knowledge resources to effectively manage customer accounts.\nFollow all client-specific processes, scripts, policies, and compliance requirements.\nEscalate complex customer concerns to the appropriate departments or management team when required.\nStrive to achieve first-contact resolution through effective problem-solving and communication.\nProtect confidential and personal customer information by adhering to company policies and data privacy standards.\nParticipate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes.\nMeet established performance, quality, attendance, and schedule adherence expectations.\nContribute to a positive team environment while consistently delivering an outstanding customer experience.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be at least 18 years of age.\nHigh school diploma or equivalent.\nPrevious experience using computers for data entry and customer support activities.\nExcellent verbal and written communication skills in English.\nAbility to type accurately at a minimum of 20 words per minute.\nReliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions.\nStrong organizational, time management, and multitasking skills.\nProficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.\nComfortable using Windows-based applications and learning new software systems.\nStrong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns.\nExcellent conflict resolution, negotiation, and interpersonal skills.\nCustomer-focused with empathy, patience, professionalism, and a genuine desire to help others.\nAbility to thrive in a fast-paced, constantly evolving environment.\nDependable with excellent attendance and punctuality.\nStrong team player with a positive attitude and willingness to learn.\nAbility to work scheduled shifts, including the required training period\nPreferred\nOne year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support.\nPrevious experience supporting state or federal government programs is advantageous but not required.\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care.\nWhether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous, timely, and professional manner.\nListen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries.\nTroubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions.\nResearch and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary.\nProcess customer requests, claims, and account updates accurately while maintaining detailed documentation.\nUtilize company systems, technology, and knowledge resources to effectively manage customer accounts.\nFollow all client-specific processes, scripts, policies, and compliance requirements.\nEscalate complex customer concerns to the appropriate departments or management team when required.\nStrive to achieve first-contact resolution through effective problem-solving and communication.\nProtect confidential and personal customer information by adhering to company policies and data privacy standards.\nParticipate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes.\nMeet established performance, quality, attendance, and schedule adherence expectations.\nContribute to a positive team environment while consistently delivering an outstanding customer experience.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nMust be at least 18 years of age.\nHigh school diploma or equivalent.\nPrevious experience using computers for data entry and customer support activities.\nExcellent verbal and written communication skills in English.\nAbility to type accurately at a minimum of 20 words per minute.\nReliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions.\nStrong organizational, time management, and multitasking skills.\nProficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook.\nComfortable using Windows-based applications and learning new software systems.\nStrong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns.\nExcellent conflict resolution, negotiation, and interpersonal skills.\nCustomer-focused with empathy, patience, professionalism, and a genuine desire to help others.\nAbility to thrive in a fast-paced, constantly evolving environment.\nDependable with excellent attendance and punctuality.\nStrong team player with a positive attitude and willingnes...","description_format":"text","description_chars":16610,"description_truncated":true,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Professional Services","Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-13T00:41:15Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":23,"reasons":["conf:4","win:early","comp:junior,brand"],"computed_at":"2026-10-13T04:59:43Z"},"pay":null,"html_url":"https://alion.io/job/mci-call-center-representative-full-time","json_url":"https://alion.io/job/mci-call-center-representative-full-time.json","meta":{"generated_at":"2026-10-13T04:59:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-call-center-representative-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-call-center-representative-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-call-center-representative-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-call-center-representative-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-call-center-representative-full-time"}]}