{"id":2405584,"url":"https://alion.io/job/mci-customer-service-agent","title":"Customer Service Agent","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":21000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1641},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:41:15Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-13T18:04:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"LOCATION\nCape Town, ZAPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.\nAre you passionate about delivering exceptional customer service and supporting innovative financial solutions? We're looking for customer-focused professionals to join a leading financial technology company that helps businesses simplify the way they manage payments, expenses, and financial operations around the world.\nAs a Customer Service Agent, you'll be the first point of contact for business customers, providing support across a suite of corporate payment and expense management solutions. You'll assist customers with inquiries, troubleshoot issues, and ensure a seamless customer experience while working in a fast-paced, technology-driven environment.\nStart date: 09th November 2026\nThis position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nProvide exceptional customer support via phone, email, and chat.\nAssist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.\nSupport customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.\nHelp customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.\nResolve customer inquiries efficiently while delivering a positive customer experience.\nDocument customer interactions accurately and follow established processes.\nCollaborate with internal teams to resolve complex issues and improve service delivery.\nMaintain a strong understanding of products, systems, and industry best practices.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nGrade 12 / National Senior Certificate (NSC) or an equivalent qualification.\nMust successfully pass a drug screening assessment\nExcellent verbal and written communication skills.\nStrong interpersonal and customer service skills.\nBasic computer and data entry skills.\nAbility to type at least 20 words per minute.\nProficiency in Microsoft Office Suite.\nStrong problem-solving abilities and attention to detail.\nAbility to work independently and as part of a team.\nReliable with excellent attendance.\nPreferred\nAt least one year of experience in customer service within a contact centre\nExperience handling payment-related or financial service inquiries is advantageous.\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team uses people, technology and innovation to help organizations improve customer experience and business performance.\nAre you passionate about delivering exceptional customer service and supporting innovative financial solutions? We're looking for customer-focused professionals to join a leading financial technology company that helps businesses simplify the way they manage payments, expenses, and financial operations around the world.\nAs a Customer Service Agent, you'll be the first point of contact for business customers, providing support across a suite of corporate payment and expense management solutions. You'll assist customers with inquiries, troubleshoot issues, and ensure a seamless customer experience while working in a fast-paced, technology-driven environment.\nStart date: 09th November 2026\nThis position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nProvide exceptional customer support via phone, email, and chat.\nAssist customers with corporate payment solutions, accounts payable (AP) automation, virtual cards, commercial credit cards, and expense management services.\nSupport customers using fleet payment solutions, including fuel cards, EV charging, toll, parking, and vehicle maintenance programs.\nHelp customers with international payment services, including cross-border transactions, multi-currency accounts, and workforce travel-related payment solutions.\nResolve customer inquiries efficiently while delivering a positive customer experience.\nDocument customer interactions accurately and follow established processes.\nCollaborate with internal teams to resolve complex issues and improve service delivery.\nMaintain a strong understanding of products, systems, and industry best practices.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nGrade 12 / National Senior Certificate (NSC) or an equivalent qualification.\nMust successfully pass a drug screening assessment\nExcellent verbal and written communication skills.\nStrong interpersonal and customer service skills.\nBasic computer and data entry skills.\nAbility to type at least 20 words per minute.\nProficiency in Microsoft Office Suite.\nStrong problem-solving abilities and attention to detail.\nAbility to work independently and as part of a team.\nReliable with excellent attendance.\nPreferred\nAt least one year of experience in customer service within a contact centre\nExperience handling payment-related or financial service inquiries is advantageous.\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nPHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nREASONABLE ACCOMMODATION\nConsistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.\nDIVERSITY AND EQUALITY\nAt MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.\nMCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.\nMCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.\nPHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. 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