{"id":2717147,"url":"https://alion.io/job/mci-customer-service-representative-multi-platform","title":"Customer Service Representative (Multi-Platform)","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Fernando, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8000,"max_usd":20000,"period":"year","method":"role_country_seniority_unknown","sample_n":30},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T14:02:16Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-19T04:34:41Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"POSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services. Must be customer service oriented (empathetic, responsive, patient, and conscientious)\n\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities\nReceive inbound and outbound calls in a courteous, timely, and professional manner\nListen, understand customer needs, and resolve any concerns\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete tasks\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer requests.\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer concerns with the managerial team\nEnsure first call resolution through problems solving and effective call handling \nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements \nAttend to other essential duties related to the position to meet the ongoing needs of the company.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nThe position is about building relationships and turning the knowledge gained during your training into customer wins. All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, energetic, and dedicated.\nMust be 18 years of age or older\nHigh school diploma or equivalent\nThe ability to read and speak fluent English\n6 months voice, email, and chat support call center experience handling US accounts\nExcellent organizational, written, and oral communication skills\nFamiliarity with a computer, Windows PC applications and ability to learn new and complex computer system applications\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nThe ability to type swiftly and accurately (40+ words a minute with 95% accuracy)\nGrammar Assessment passing score > 85%\nExcellent comprehension skills score > 90%\nKnowledge of CRM platforms will be advantageous \nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nHighly reliable with the ability to maintain regular attendance and punctuality\nFlexibility to work in shifts, including weekends and holidays\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe are seeking a highly skilled and motivated customer service representative to join our team and provide outstanding customer support to our offshore clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services. Must be customer service oriented (empathetic, responsive, patient, and conscientious)\n\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities\nReceive inbound and outbound calls in a courteous, timely, and professional manner\nListen, understand customer needs, and resolve any concerns\nResearch systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable\nFollow the processes of the Client program and perform all tasks in a courteous and professional manner\nUtilize systems and technology to complete tasks\nFollow all required scripts, policies, and procedures\nUtilize knowledge base and training to accurately answer customer requests.\nComply with requirements surrounding confidential information and personal information\nAppropriately escalate customer concerns with the managerial team\nEnsure first call resolution through problems solving and effective call handling \nAttend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes\nAdhere to all attendance and work schedule requirements \nAttend to other essential duties related to the position to meet the ongoing needs of the company.\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nThe position is about building relationships and turning the knowledge gained during your training into customer wins. All positive, driven, and confident applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, energetic, and dedicated.\nMust be 18 years of age or older\nHigh school diploma or equivalent\nThe ability to read and speak fluent English\n6 months voice, email, and chat support call center experience handling US accounts\nExcellent organizational, written, and oral communication skills\nFamiliarity with a computer, Windows PC applications and ability to learn new and complex computer system applications\nBasic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)\nThe ability to type swiftly and accurately (40+ words a minute with 95% accuracy)\nGrammar Assessment passing score > 85%\nExcellent comprehension skills score > 90%\nKnowledge of CRM platforms will be advantageous \nThe ability to evaluate, troubleshoot, and follow-up on customer issues\nAn aptitude for conflict resolution, problem solving and negotiation\nAbility to multi-task, stay focused, and self-manage\nStrong team orientation and customer focus\nThe ability to thrive in a fast-paced environment where change and ambiguity are prevalent\nExcellent interpersonal skills and the ability to build relationships with your team and customers\nHighly reliable with the ability to maintain regular attendance and punctuality\nFlexibility to work in shifts, including weekends and holidays\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nHMO Coverage plus a dependent\nRank & File: ₱100,000 coverage\nSupervisors/Managers: ₱120,000 coverage\nDental Coverage\nIn-house dental assistance worth ₱5,000, giving you easier access to quality care\nFree meal during training\nCareer growth and learning\nAllowances for rice, clothing, laundry and meals\nPerformance and loyalty bonuses\nFrequent disinfection, fogging of workplace\nOpportunities for growth and promotion\nEmployee shuttle services\nCompany retreats an...","description_format":"text","description_chars":16451,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-16T14:02:16Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/mci-customer-service-representative-multi-platform","json_url":"https://alion.io/job/mci-customer-service-representative-multi-platform.json","meta":{"generated_at":"2026-10-19T08:14:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5338,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-customer-service-representative-multi-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-customer-service-representative-multi-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-customer-service-representative-multi-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-customer-service-representative-multi-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-customer-service-representative-multi-platform"}]}