{"id":2773019,"url":"https://alion.io/job/mci-customer-service-representative-nights-2","title":"Customer Service Representative (Nights)","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Wichita, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-17T07:10:38Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-22T18:18:31Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"LOCATION\nWichita, KSPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nAre you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!\nWe’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?\nThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.\nIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.\nKey Responsibilities:\nManage inbound and outbound calls with professionalism, empathy, and efficiency\n\nTroubleshoot and resolve customer issues, focusing on first-call resolution\n\nResearch and retrieve information using internal systems; collaborate with other teams as needed\n\nAccurately document and process customer claims and interactions\n\nFollow scripts, policies, and procedures while using training resources to provide accurate answers\n\nHandle sensitive information with discretion and maintain confidentiality\n\nEscalate complex cases to the appropriate team or manager\n\nStay updated on products and processes by attending ongoing training\n\nMeet all attendance, reliability, and night shift scheduling requirements\n\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nQualifications\n18 years or older with a high school diploma or equivalent\n\nExcellent verbal and written communication skills\n\nTyping speed of 20+ words per minute\n\nBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)\n\nFamiliarity with Windows operating systems\n\nStrong problem-solving, conflict resolution, and troubleshooting skills\n\nReliable, punctual, and motivated with a strong work ethic\n\nAbility to multi-task, stay organized, and self-manage\n\nCustomer-first mindset: empathetic, patient, and responsive\n\nPositive attitude and a team-player spirit\n\nComfortable working in a fast-paced, dynamic environment\n\nPreferred (Not Required)\n1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles\nPrior experience with contact centers or government-related accounts\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nAre you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment and enjoy creating outstanding customer experiences? If so, we want you on our team!\nWe’re looking for Customer Service Representatives (Nights) to represent some of the world’s most recognized brands during the night shift. In this role, you’ll be the first point of contact for customers handling inbound calls, resolving basic technical issues, answering product and process-related inquiries, and identifying opportunities to upsell products and services.\nTo be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nWHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?\nThis position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.\nIn addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.\nKey Responsibilities:\nManage inbound and outbound calls with professionalism, empathy, and efficiency\n\nTroubleshoot and resolve customer issues, focusing on first-call resolution\n\nResearch and retrieve information using internal systems; collaborate with other teams as needed\n\nAccurately document and process customer claims and interactions\n\nFollow scripts, policies, and procedures while using training resources to provide accurate answers\n\nHandle sensitive information with discretion and maintain confidentiality\n\nEscalate complex cases to the appropriate team or manager\n\nStay updated on products and processes by attending ongoing training\n\nMeet all attendance, reliability, and night shift scheduling requirements\n\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nQualifications\n18 years or older with a high school diploma or equivalent\n\nExcellent verbal and written communication skills\n\nTyping speed of 20+ words per minute\n\nBasic knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)\n\nFamiliarity with Windows operating systems\n\nStrong problem-solving, conflict resolution, and troubleshooting skills\n\nReliable, punctual, and motivated with a strong work ethic\n\nAbility to multi-task, stay organized, and self-manage\n\nCustomer-first mindset: empathetic, patient, and responsive\n\nPositive attitude and a team-player spirit\n\nComfortable working in a fast-paced, dynamic environment\n\nPreferred (Not Required)\n1+ year in customer service, call center, help desk, technical support, inside sales, or back-office roles\nPrior experience with contact centers or government-related accounts\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nPaid Time Off: Earn PTO and paid holidays to take the time you need.\nIncentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!\nHealth Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.\nRetirement Savings: Secure your future with retirement savings programs, where available.\nDisability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.\nLife Insurance: Access life insurance options to safeguard your loved ones.\nSupplemental Insurance: Accident and critical illness insurance\nCareer Growth: With...","description_format":"text","description_chars":16585,"description_truncated":true,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-17T07:10:38Z"}],"visa":[],"liveness":{"score":94,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.944,"p_room":1,"age_days":4,"expected_fill_days":25,"reasons":["conf:2","wave","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/mci-customer-service-representative-nights-2","json_url":"https://alion.io/job/mci-customer-service-representative-nights-2.json","meta":{"generated_at":"2026-10-22T20:58:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5318,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-customer-service-representative-nights-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-customer-service-representative-nights-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-customer-service-representative-nights-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-customer-service-representative-nights-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-customer-service-representative-nights-2"}]}