{"id":2768375,"url":"https://alion.io/job/mci-inbound-customer-service-agent-2","title":"Inbound Customer Service Agent","company":{"id":3905386,"name":"MCI","domain":"mci.world","url":"https://alion.io/company/mci-4","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Fernando, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":6500,"max_usd":14000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-17T05:05:53Z","employer_posted_date":"2026-10-17","last_verified_at":"2026-10-21T01:21:35Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"POSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe’re looking for enthusiastic and service-driven Customer Support Agent to join our team! In this role, you’ll engage with customers nationwide, provide support, resolve technical issues, and promote products and services all while delivering a best-in-class customer experience.\nYou’ll interact with hundreds of customers each week, so we’re seeking confident, motivated individuals who bring energy, positivity, and a team-first mindset to every shift.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous and professional manner\n\nDeliver first-call resolution through problem solving and effective call handling\n\nResearch systems and coordinate with other departments to resolve issues when needed\n\nAccurately document and process customer claims in company systems\n\nFollow all required scripts, policies, and procedures while ensuring customer satisfaction\n\nUtilize training and knowledge base resources to answer questions accurately\n\nEscalate unresolved or complex issues to the appropriate teams as necessary\n\nProtect customer confidentiality and handle sensitive information responsibly\n\nStay current by attending training sessions and reviewing updates to program knowledge, systems, and processes\n\nConsistently meet attendance and work schedule requirements\n\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nQualifications\nMust be 18+ years old with a high school diploma or equivalent\n\nExcellent written and verbal communication skills\n\nAbility to type 20+ words per minute accurately\n\nBasic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)\n\nFamiliarity with the Windows operating system\n\nReliable and punctual with strong organizational skills\n\nStrong ability to troubleshoot, resolve conflicts, and problem solve\n\nCustomer service oriented: empathetic, patient, responsive, and conscientious\n\nAbility to multi-task, self-manage, and stay focused in a fast-paced environment\n\nStrong team orientation with excellent interpersonal skills\n\nPreferred (Not Required)\n1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative support in a contact center environment\n\nPrior state or federal work experience\n\nABOUT MCI (PARENT COMPANY)\nMCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.\nIn 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa’s Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI’s subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.\nDriving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.\nPOSITION OVERVIEW\nMCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.\nAt MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.\nWe’re looking for enthusiastic and service-driven Customer Support Agent to join our team! In this role, you’ll engage with customers nationwide, provide support, resolve technical issues, and promote products and services all while delivering a best-in-class customer experience.\nYou’ll interact with hundreds of customers each week, so we’re seeking confident, motivated individuals who bring energy, positivity, and a team-first mindset to every shift.\nTo be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.\n--------------\nPOSITION RESPONSIBILITIES\nKey Responsibilities:\nHandle inbound and outbound customer interactions in a courteous and professional manner\n\nDeliver first-call resolution through problem solving and effective call handling\n\nResearch systems and coordinate with other departments to resolve issues when needed\n\nAccurately document and process customer claims in company systems\n\nFollow all required scripts, policies, and procedures while ensuring customer satisfaction\n\nUtilize training and knowledge base resources to answer questions accurately\n\nEscalate unresolved or complex issues to the appropriate teams as necessary\n\nProtect customer confidentiality and handle sensitive information responsibly\n\nStay current by attending training sessions and reviewing updates to program knowledge, systems, and processes\n\nConsistently meet attendance and work schedule requirements\n\nCANDIDATE QUALIFICATIONS\nWONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?\nAll positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:\nQualifications\nMust be 18+ years old with a high school diploma or equivalent\n\nExcellent written and verbal communication skills\n\nAbility to type 20+ words per minute accurately\n\nBasic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)\n\nFamiliarity with the Windows operating system\n\nReliable and punctual with strong organizational skills\n\nStrong ability to troubleshoot, resolve conflicts, and problem solve\n\nCustomer service oriented: empathetic, patient, responsive, and conscientious\n\nAbility to multi-task, self-manage, and stay focused in a fast-paced environment\n\nStrong team orientation with excellent interpersonal skills\n\nPreferred (Not Required)\n1+ year of experience in customer service, tech support, inside sales, back-office, chat, or administrative support in a contact center environment\n\nPrior state or federal work experience\n\nCONDITIONS OF EMPLOYMENT\nAll MCI Locations\nMust be authorized to work in the country where the job is based.\nSubject to the program and location of the position\nMust be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.\nMust be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)\nCOMPENSATION DETAILS\nWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?\nAt MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.\nWhat You Can Expect from MCI:\nWe understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:\nHMO Coverage plus a dependent\nRank & File: ₱100,000 coverage\nSupervisors/Managers: ₱120,000 coverage\nDental Coverage\nIn-house dental assistance worth ₱5,000, giving you easier access to quality care\nFree meal during training\nCareer growth and learning\nAllowances for rice, clothing, laundry and meals\nPerformance and loyalty bonuses\nFrequent disinfection, fogging of workplace\nOpportunities for growth and promotion\nEmployee shuttle services\nCompany retreats and off-site events\nSharpen your social skills while meeting awesome people and making new friends\nPlus, more in-office rewards, raffles, recognition gifts, and treats!\nCompensation & Benefits that Fit Your Life\nMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.\nIf you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!\nPHYSICAL REQUIREMENTS\nThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.\nREASONABLE ACCOMMODATION\nConsistent with the Ameri...","description_format":"text","description_chars":15099,"description_truncated":true,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Business Process Outsourcing (BPO)","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-10-17T05:05:53Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":25,"reasons":["conf:1","wave","win:early","comp:junior,brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/mci-inbound-customer-service-agent-2","json_url":"https://alion.io/job/mci-inbound-customer-service-agent-2.json","meta":{"generated_at":"2026-10-21T02:11:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3315,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3905386},"rest":"https://alion.io/mcp/rest/get_company?id=3905386"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmci-inbound-customer-service-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmci-inbound-customer-service-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmci-inbound-customer-service-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mci-inbound-customer-service-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmci-inbound-customer-service-agent-2"}]}