{"id":2273317,"url":"https://alion.io/job/mcicontainers-service-manager-ecsa-based-in-brazil","title":"Service Manager ECSA - Based in Brazil","company":{"id":2962518,"name":"Maersk Container Industry","domain":"mcicontainers.com","url":"https://alion.io/company/mcicontainers","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":70,"open_postings":12,"ghost_share":0.5,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tinglev, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-11T00:00:00Z","employer_posted_date":"2026-02-11","last_verified_at":"2026-11-04T21:16:19Z","board_verified":true,"closed_at":null,"days_open":267,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":267},"description":"Maersk Container Industry (MCI) is looking for a Service Manager for South America East Coast, based in Brazil, to strengthen our technical and service presence for Star Cool and MCI products in one of our most complex and important markets.This role is for an experienced technical professional with a strong background in reefer containers, who enjoys working close to customers, service providers, and the market. You will act as MCI’s technical ambassador in Brazil - combining hands-on support, Star Cool training, relationship management, and commercial awareness.\nWe offer\nMCI manufactures refrigerated containers, Star Coolrefrigeration machines and Sekstant connectivityfor customers in the intermodal industry, including shipping lines, fruit multinationals, and leasing companies.\nMCI is proud to be part of A.P. Moeller - Maersk, a global leader in container shipping and logistics.\nMCI is headquartered in Tinglev, Southern Denmark with production facilities in Qingdao, China. We have a team of Service Managers strategically located around the globe, and this newly created position is adding to the global service outreach.\nYou will work in a highly specialized industry with only a few global players and represent one of the most energy-efficient reefer solutions on the market. Brazil is a key country for MCI’s customer’s operations, spare parts sales and aftermarket business, and this role plays a central part in strengthening our long-term presence in the region.\nResponsibilities\nAs our new Service Manager, you will support customers and service partners across Brazil and the South America EC region, both technically and commercially, whilst providing technical support to customers and Service Providers by phone, email, and during on-site visits. You will be supporting quality investigations, field trials, and corrective actions in close cooperation with Quality and Engineering\nFurthermore, your key tasks include:\nActing as escalation point for complex technical issues, including emergency support when required\nManaging, developing, and auditing the Service Provider network to ensure compliance with MCI standards, policies and service agreements\nPromoting MCI / Star Cool products in the field and supporting Sales with technical expertise\nDelivering technical training and product familiarization sessions to Service Providers and customers\nSupporting warranty investigations and ensuring correct implementation of warranty directives\nActively promoting OEM and aftermarket spare parts and supporting parts recovery and analysis\nGathering market and competitor intelligence and feeding insights back to global stakeholders\nNavigating local market challenges related to duties, taxes, and parts logistics in Brazil\nWe are looking for\nYou have a solid technical foundation within refrigeration and electrical systems and know the reefer container industry well. You are confident working independently, enjoy customer interaction, and are comfortable presenting and training groups.\nWe expect you to have:\nEducation and hands-on experience in the fields of refrigeration, electrical or marine engineering, Reefer Technician or a similar technical background\nStrong knowledge of refrigeration, electrical and electronic systems\nExperience operating, servicing and repairing reefer containers, preferably including spare parts management, familiarity with warranty requirements, and aftermarket trades.\nGood understanding of the reefer container market and its main global manufacturers\nA commercial mindset and interest in market development and parts sales\nFluency in Portuguese and English (spoken and written)\nWillingness and ability to travel extensively within Brazil, the region and with occasional international travel\nYou will succeed in the role if you are:\nRelationship-oriented and confident interacting with customers and partners\nStructured, self-driven, and comfortable working independently\nService-minded with a pragmatic, solution-focused approach\nConfident speaking in front of groups and delivering technical training\nComfortable working across cultures and in a global organization\nIn case you have any questions for this vacant position, please contact our HR department by sending an e-mail to .\nWe review applications on an ongoing basis until the right candidate has been found.\nMaersk Container Industry is dedicated to fostering a diverse and inclusive workplace, valuing different perspectives. As an equal opportunity employer, we welcome applicants of all backgrounds. We consider qualified candidates with criminal histories in accordance with legal requirements. We are committed to accommodating your needs during the application and hiring process. If you require special assistance or accommodations to use our website, apply for a position, or perform a job, please contact us.\nVisit our website to learn more: www.mcicontainers.com","description_format":"text","description_chars":4923,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Portuguese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-learning","Crypto Wallets","Frozen Food"],"lifecycle":[{"event":"open","at":"2026-10-11T08:10:28Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.097,"p_room":0.28,"age_days":267,"expected_fill_days":25,"reasons":["conf:8","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/mcicontainers-service-manager-ecsa-based-in-brazil","json_url":"https://alion.io/job/mcicontainers-service-manager-ecsa-based-in-brazil.json","meta":{"generated_at":"2026-11-05T08:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2962518},"rest":"https://alion.io/mcp/rest/get_company?id=2962518"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcicontainers-service-manager-ecsa-based-in-brazil"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcicontainers-service-manager-ecsa-based-in-brazil"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcicontainers-service-manager-ecsa-based-in-brazil"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcicontainers-service-manager-ecsa-based-in-brazil\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcicontainers-service-manager-ecsa-based-in-brazil"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2273317}},{"tool":"search_jobs","arguments":{"company":"mcicontainers.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2273317},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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