{"id":2528642,"url":"https://alion.io/job/mckesson-analyste-de-soutien-bilingue","title":"Analyste de Soutien Bilingue","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Saint-Laurent, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54100,"max":90100,"currency":"CAD","period":"year","gross":null,"usd_annual":63382},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"Microsoft Office","optional":false},{"name":"SQL","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T03:26:04Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nRésumé du poste\nL’analyste de soutien est responsable du dépannage et de la résolution des problèmes reliés aux échecs mécaniques, aux échecs et / ou pannes de matériels informatiques, aux pannes de logiciels, aux problèmes de réseaux, d’utilisateurs, ainsi qu’aux supports d’implantations de nouveaux clients. L’analyste de soutien doit exercer un jugement indépendant afin de déterminer la source du problème et, par le fait même, trouver la façon la plus appropriée pour le résoudre. Comme les produits McKesson se trouvent dans les environnements stratégiques déterminants des hôpitaux et des pharmacies de détail, les décisions doivent être prises de façon à assurer un temps de fonctionnement maximal de l’équipement. Bien que les ressources sont disponible, nous nous attendons que l’Analyste puisse répondre à plus de 70% des appels de service.\nSection A - Responsabilités spécifiques\nCompétences analytiques et de résolution de problèmes\nCapacité à travailler de manière autonome\nFournir un support matériel / logiciel dans un environnement Windows avec une connaissance avancée de la prise en charge de la suite Microsoft Windows\nSurveiller la file d'attente des appels entrants et répondre aux appels pour maintenir les niveaux de service établis\nEnregistrer et / ou maintenir des informations précises dans le système de billetterie pour tous les dispositifs d'automatisation\nDocumenter correctement toutes les interactions avec les clients et les actions de dépannage dans le système de suivi des appels du service\nGérez les appels ouverts pour garantir un temps de résolution approprié\nAcquérir des connaissances techniques pour tous les nouveaux produits et solutions qui doivent être pris en charge\nAssister et soutenir à distance les techniciens sur le terrain\nSection B - Compétences et habiletés requises\nBilinguisme conversationnel français et anglais - oral et écrit \nMaîtrise des applications Windows (Excel, Word, PowerPoint….)\nMaîtrise de la communication écrite/orale\nExcellentes capacités d'organisation; capacité à prioriser et multi-tâches\nEsprit d'équipe toujours prêt à aider ses pairs et son superviseur à atteindre les objectifs personnels et d'équipe\nCapable de travailler dans des conditions stressantes\nFlexible, créatif, motivé, avec de bonnes compétences interpersonnelles\nConnaissance des logiciels d'accès à distance (TeamViewer, Remote Desktop,…)\nCapacité de communiquer facilement avec des personnes de divers secteurs\nExpérience dans des bases de données comme SQL Serveur\nComprendre HL7 serait un atout\nExpérience avec Microsoft Office\nUne expérience en robotique ou en équipement biomédical serait un atout\nAutres tâches assignées\nSection C - Conditions de travail\nLes heures de travail sont établies en fonction des besoins des clients d'automatisation\nLe poste nécessite des quarts de travail rotatifs entre 8h00 - 18h00 (aussi un quart par mois pendant une semaine de 10h00 - 18h00)\nPeut nécessiter des heures de travail supplémentaires\nCentre de conditionnement physique aussi disponible au bureau\nDes douches de bureau sont disponibles\nExcellents avantages sociaux d'entreprise\nSection D - Scolarité et expérience minimales requises\nDiplôme collégial avec des études en informatique, électronique, robotique ou l’équivalent\nMinimum d’un an d’expérience est requis, préférablement dans un environnement du service client et avec les bases de données et/ou expérience en robotique et électronique\nLe.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec et/ou aux États-Unis. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.\nCareer Level - IC - Professional - P1\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$54,100 - $90,100McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":6831,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Robotics","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-14T12:29:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":13,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":63382,"is_top_pay":false},"html_url":"https://alion.io/job/mckesson-analyste-de-soutien-bilingue","json_url":"https://alion.io/job/mckesson-analyste-de-soutien-bilingue.json","meta":{"generated_at":"2026-10-15T10:21:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15700,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-analyste-de-soutien-bilingue"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-analyste-de-soutien-bilingue"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-analyste-de-soutien-bilingue"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-analyste-de-soutien-bilingue\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-analyste-de-soutien-bilingue"}]}