{"id":2956116,"url":"https://alion.io/job/mckesson-lead-operations-manager-enterprise-serialization-service","title":"Lead Operations Manager, Enterprise Serialization Service","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":34,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Irving, United States","Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":145400,"max":242300,"currency":"USD","period":"year","gross":null,"usd_annual":242300},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"CI/CD","optional":true},{"name":"Gmail","optional":true},{"name":"Kubernetes","optional":true},{"name":"Platform Engineering","optional":true}],"status":"live","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-27T11:16:19Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":64},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nAbout the Role\nMcKesson is seeking a Senior IT Incident & Platform Operations Manager to lead critical platform operations supporting regulated supply chain environments. This strategic leadership role is responsible for driving platform reliability, incident response excellence, operational governance, and cross-functional execution across enterprise technology teams.\nThe successful candidate will lead high-severity incident management, coordinate business-critical recovery efforts, and partner with technology, operations, and executive stakeholders to ensure business continuity, customer satisfaction, and DSCSA compliance. This role combines platform leadership, operational excellence, stakeholder management, and IT Service Management (ITSM) expertise to deliver measurable business outcomes.\nWhat You'll Do\nLead enterprise-wide incident management for critical business systems, rapidly assessing operational, customer, regulatory, and shipment impacts.\nServe as the primary escalation leader during high-priority incidents, coordinating restoration efforts and driving resolution to minimize business disruption.\nMobilize and direct cross-functional teams including SAP ATTP, SAP Basis, OTC, Portal, WMS, Integration, Infrastructure, and external service providers.\nDevelop and execute platform operations strategies that align with business objectives, security requirements, compliance standards, and enterprise priorities.\nOwn executive and stakeholder communications, translating technical status into clear business-impact updates and actionable decisions.\nGuide platform governance, operational standards, continuous improvement initiatives, and service performance management.\nPartner with operations leaders to assess customer impact and communicate effectively with strategic customers and executive stakeholders.\nDrive platform reliability, scalability, automation, vendor performance, and operational excellence across technology ecosystems.\nBasic Requirements\n10+ years of experience in IT Operations, Platform Operations, Incident Management, Service Management, Enterprise Applications, or related technology leadership roles.\nExperience leading major incident response, crisis management, or enterprise operational command-center activities.\nExperience working with DevOps processes, enterprise integrations, supply chain systems, or regulated technology platforms.\nStrong knowledge of IT Service Management (ITSM) processes, incident management, problem management, and service delivery.\nDemonstrated ability to lead cross-functional teams and coordinate multiple parallel workstreams under tight timelines.\nExcellent verbal and written communication skills with experience presenting to executives and business leaders.\nExperience managing offshore teams, managed service providers, and vendor relationships.\nBachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience.\nPreferred Skills/Experience\nExperience supporting DSCSA, pharmaceutical supply chain, healthcare technology, or regulated environments.\nSAP ATTP, SAP Basis, OTC, WMS, Integration Platform, or Infrastructure operations experience.\nKnowledge of Platform Engineering, Kubernetes, API Management, Infrastructure as Code (IaC), and CI/CD practices.\nStrong command-and-control leadership during high-pressure situations.\nExperience working with SAP environments.\nAdvanced organizational, prioritization, and decision-making skills.\nExperience performing business impact assessments across distribution centers, customers, shipments, and operational processes.\nExpertise translating technical information into executive-level communications.\nProven track record delivering platform transformation, operational excellence, and continuous improvement initiatives.\nTravel / Work Environment / Physical Requirements\nHybrid or remote work arrangement based on business needs.\nUp to 25% travel, as needed based on business requirements.\nAbility to participate in incident response activities outside standard business hours when required.\nOccasional travel for business meetings, vendor engagements, operational reviews, or team collaboration.\nAbility to work effectively in a fast-paced environment supporting critical business operations.\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$145,400 - $242,300McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":7262,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-20T21:32:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 107 · green card filings: 37","filings_12m":107,"filings_prev_12m":142,"green_card_filings_12m":37,"median_offered_wage_usd":152361,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.44,"p_room":0.28,"age_days":64,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":242300,"is_top_pay":true},"html_url":"https://alion.io/job/mckesson-lead-operations-manager-enterprise-serialization-service","json_url":"https://alion.io/job/mckesson-lead-operations-manager-enterprise-serialization-service.json","meta":{"generated_at":"2026-10-27T14:16:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-lead-operations-manager-enterprise-serialization-service"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-lead-operations-manager-enterprise-serialization-service"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-lead-operations-manager-enterprise-serialization-service"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-lead-operations-manager-enterprise-serialization-service\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-lead-operations-manager-enterprise-serialization-service"}]}