{"id":2975417,"url":"https://alion.io/job/mckesson-manager-deskside-services","title":"Manager, Deskside Services","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":86900,"max":115800,"currency":"CAD","period":"year","gross":null,"usd_annual":82462},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"live","first_seen_at":"2026-08-10T00:00:00Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-10-23T02:41:24Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nPosition Summary :\nThe Technical Administration & Support Manager (M2) leads teams of supervisors responsible for delivering reliable, high-quality technical support and administration services across McKesson’s technology environment.\n\nThis role plans, directs, and coordinates daily operational activities, ensuring teams achieve defined KPIs related to system stability, service availability, configuration quality, and incident responsiveness. It manages cross-functional objectives, oversees escalations, and partners closely with engineers and architects to support deployment, maintenance, and continuous improvement efforts.\n\nThe Manager ensures alignment with service-level expectations, governance requirements, and technical standards, while supporting disaster recovery readiness and on-call operations for critical issues. Emphasizing talent development and operational discipline, the role provides coaching, performance feedback, and capability growth opportunities for supervisors and technical specialists. It strengthens operational performance by optimizing processes, managing vendor relationships, and stewarding budgets and resources. The role fosters a trust-based, inclusive environment that supports long-term operational excellence and the execution of technical strategy.\n\n Key Responsibilities:\nTranslate strategic and operational goals into actionable technical support and administration plans, aligning team objectives and resource allocations.\n\nOversee daily technical operations-including incident resolution, configuration activities, maintenance, and deployments-ensuring adherence to standards and timelines.\n\nMonitor performance metrics, evaluate trends, and coach supervisors to improve operational efficiency, service quality, and KPI achievement.\n\nImplement governance frameworks and ensure compliance with regulatory, security, and procedural requirements across support teams.\n\nCoordinate cross-functional technical activities, resolve escalations, and support execution of technology initiatives, upgrades, and problem-solving efforts.\n\nLead adoption of new tools, workflows, and administrative processes; provide hands-on guidance during testing, deployment, and troubleshooting.\n\nManage vendor relationships, track service delivery performance, and address quality issues to maintain strong operational partnerships.\n\nOversee budgets, review expenditures, and identify opportunities for cost optimization while maintaining operational reliability.\n\nConduct workforce planning, onboarding, scheduling, and skills development for supervisors and technical staff.\n\nPromote collaboration, continuous improvement, and knowledge sharing across technical support and administration teams.\n\nBasic Qualifications:\nBachelor’s degree or equivalent experience and typically requires 6+ years of experience and 1+ years of supervisory and/or management experience.\n\nCritical Experience/Skills :\nIntermediate understanding of technical support operations, system administration principles, configuration management, and incident lifecycle processes.\n\nKnowledge of IT infrastructure components (e.g., servers, networks, endpoints, cloud platforms) and associated support workflows.\n\nFamiliarity with governance, compliance, and security standards impacting technical support operations.\n\nProficiency with support and administration tools such as ticketing platforms, monitoring systems, change/configuration tools, and diagnostic utilities.\n\nStrong problem-solving and analytical skills for evaluating incidents, operational risks, and remediation requirements.\n\nEffective communication skills for technical reporting, stakeholder alignment, and cross-team coordination.\n\nAbility to oversee multiple technical initiatives and manage interdependencies across teams and platforms.\n\nCompetence in coaching and developing technical staff capabilities.\n\nFinancial and resource-planning skills to support budget management, forecasting, and vendor engagements.\n\nBehavioral competencies at Manager level: Change Advocate, Customer & Business Driven, Collaboration, Decision Making, Influencing Others, Innovative Thinking, Oral & Written Communication, Servant Leadership.\n\nAdditional Experience/Skills :\nExperience in technical support, system administration, or IT operations.\n\nExperience managing technical support teams, coordinating operational activities, and maintaining performance metrics (uptime, response times, service quality).\n\nExposure to regulated environments, technical governance processes, disaster recovery readiness, and cross-functional technical operations.\n\nDemonstrated ability to guide teams, oversee technical workflows, work with vendors, and support decision-making through operational insights.\n\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$86,900 - $115,800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":7721,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-21T04:24:23Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.224,"p_room":0.28,"age_days":73,"expected_fill_days":12,"reasons":["conf:2","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":82462,"is_top_pay":false},"html_url":"https://alion.io/job/mckesson-manager-deskside-services","json_url":"https://alion.io/job/mckesson-manager-deskside-services.json","meta":{"generated_at":"2026-10-23T04:31:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7381,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-manager-deskside-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-manager-deskside-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-manager-deskside-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-manager-deskside-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-manager-deskside-services"}]}