{"id":3042567,"url":"https://alion.io/job/mckesson-program-supervisor-patient-support-services","title":"Program Supervisor, Patient Support Services","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mississauga, Canada","Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":74200,"max":98900,"currency":"CAD","period":"year","gross":null,"usd_annual":70307},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Gmail","optional":true}],"status":"live","first_seen_at":"2026-10-21T23:12:07Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-22T16:53:29Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nAbout the Role\nMcKesson Canada is seeking a Program Supervisor, Patient Support Services to provide day-to-day leadership to a team supporting healthcare and pharmaceutical patient support programs.\nIn this role, you will oversee daily case management and contact centre operations, coach and develop team members, manage workforce scheduling and resource allocation, monitor quality and service performance, and help ensure patients receive timely, accurate and high-quality support.\nYou will work closely with the Program Manager and cross-functional partners to maintain service levels, address escalated cases, support program requirements, and identify opportunities to improve processes and team performance.\nThis opportunity is open to candidates located anywhere in Canada. Because the programs and client operate on Eastern Time (ET), candidates must be available to work a Monday-to-Friday schedule aligned with Eastern Time business and program hours.\nWhat You’ll Do:\nProvide day-to-day leadership, coaching and support to a team delivering patient support and case management services.\nOversee workflow, staffing schedules and resource allocation to maintain appropriate program coverage and service levels.\nSupport contact centre operations requiring coverage between 8:00 a.m. and 8:00 p.m. ET, Monday to Friday, with occasional weekend or holiday coverage as business needs require.\nHandle escalated patient, provider or program inquiries, including sensitive or complex cases requiring supervisory support.\nMonitor team performance, quality, productivity, attendance and service-level metrics; identify trends and escalate concerns to the Program Manager as appropriate.\nProvide ongoing coaching and feedback and support goal setting, development planning and formal performance-management processes.\nMonitor calls and case activity for quality, technical accuracy and adherence to program requirements.\nEnsure team members understand and follow program procedures, contractual requirements, operational standards and organizational policies.\nPartner with managers and fellow supervisors to resolve workforce and scheduling challenges, including coverage gaps and resource allocation.\nSupport training, onboarding, cross-training and continuing development activities for team members.\nIdentify operational, technical, quality or process issues and recommend appropriate follow-up or corrective action.\nSupport quality and risk-management activities, including investigation and follow-up of incidents or quality concerns.\nCommunicate program updates, process changes and operational priorities clearly to the team.\nCollaborate with internal stakeholders to support continuous improvement, patient safety and a consistent patient experience.\nPerform other related duties as required.\nBasic Requirements:\n3+ years of relevant subject matter experience in healthcare, pharmaceutical services, patient support programs, case management, contact centre operations or a related environment, including demonstrated leadership capabilities.\nPrevious supervisory or people-management experience.\nExperience within the pharmaceutical, specialty healthcare or Patient Support Program (PSP) industry.\nExperience working in a customer, patient, case management or contact centre environment.\nKnowledge of drug reimbursement, insurance coverage, financial assistance, patient case coordination or medication access.\nExperience with staff scheduling, workforce planning or resource allocation.\nExperience using Microsoft Office applications, including Outlook, Word and Excel.\nPreferred Skills/Experience\nBachelor's degree or post-secondary education in healthcare, life sciences, business or a related discipline.\nBilingual English/French capabilities are considered an asset.\nExperience with Workforce Management (WFM) concepts, scheduling tools and contact centre operations.\nExperience monitoring calls or case interactions for quality and providing coaching based on findings.\nFamiliarity with contact centre technologies, including IVR, call-monitoring and reporting tools.\nExperience tracking and interpreting operational metrics, service levels, attendance or quality indicators.\nStrong written and verbal communication, organization, problem-solving and stakeholder-management skills.\nWork Location, Schedule, Travel & Physical Requirements:\nThis role may be based anywhere in Canada; however, the successful candidate must be able to work hours aligned with the program and client's Eastern Time (ET) operations.\nRegular coverage is required Monday through Friday, with program operations spanning 8:00 a.m. to 8:00 p.m. ET. Occasional weekend or holiday coverage may be required based on program needs.\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$74,200 - $98,900McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":7686,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":true},{"language":"English","level":"Proficiency (C2)","optional":true}]},"benefits":["Equity","Insurance coverage"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-21T23:12:07Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":70307,"is_top_pay":false},"html_url":"https://alion.io/job/mckesson-program-supervisor-patient-support-services","json_url":"https://alion.io/job/mckesson-program-supervisor-patient-support-services.json","meta":{"generated_at":"2026-10-22T17:28:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2864,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-program-supervisor-patient-support-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-program-supervisor-patient-support-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-program-supervisor-patient-support-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-program-supervisor-patient-support-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-program-supervisor-patient-support-services"}]}