{"id":3113774,"url":"https://alion.io/job/mckesson-senior-operations-manager","title":"Senior Operations Manager","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":33,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Worth, United States","Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":87500,"max":145800,"currency":"USD","period":"year","gross":null,"usd_annual":145800},"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false}],"status":"live","first_seen_at":"2026-10-22T21:32:19Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T07:59:57Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nThe Senior Operations Manager, Specialty Support Services leads specialized Technical Support teams that handle advanced support, escalations, technical programs, electronic inventory programs, and dedicated customer support. This role manages multiple Supervisors and is accountable for team performance, service quality, customer experience, and operational improvement.\nDirect Reports: 3\nIn-Direct Reports: ~40\n**Must be located in either the Alpharetta, GA or Fort Worth, TX areas**\nThis leader is part of the Technical Support leadership team and helps execute key initiatives, improve processes, support automation opportunities, and ensure specialty teams are operating effectively.\nThe role requires a balance of daily operational oversight, people leadership, and project execution to improve efficiency and customer outcomes.\nKey Responsibilities\nStrategic Leadership\nSupport priorities and direction for specialty support services.\nLead initiatives that improve customer experience, service quality, productivity, and business results.\nPartner with Technical Support leadership on operating model improvements and organizational changes.\nIdentify, prioritize, and support automation opportunities that reduce manual effort and improve team efficiency.\nHelp communicate the value and impact of Technical Support services across the business.\nOperational Excellence\nOversee specialty support functions and ensure teams meet operational goals.\nDefine and track key metrics, productivity targets, service levels, and quality expectations.\nImprove processes, reduce handoffs, and standardize work where appropriate.\nSupport readiness for new products, services, customer programs, and business initiatives.\nReview performance trends and address gaps with Supervisors.\nPerformance & Accountability\nHold Supervisors accountable for team performance, employee engagement, service quality, productivity, and development.\nSet clear expectations, goals, and follow-up routines across specialty teams.\nMaintain reporting that shows team performance, workload, project status, and business impact.\nBuild a culture of ownership, follow-through, and accountability.\nAutomation & Business Transformation\nWork with Product, Technology, Operations, and business partners to evaluate and implement automation solutions.\nSupport process redesign and workflow improvements that make work easier and more efficient.\nTrack and communicate the results of automation and improvement efforts.\nPeople Leadership\nLead, coach, and develop Supervisors and emerging leaders.\nSupport succession planning and leadership development within the team.\nEncourage collaboration, problem solving, and continuous improvement.\nPromote knowledge sharing across specialty teams.\nBrand Growth & Service Expansion\nIncrease awareness of Technical Support services and capabilities across the organization.\nIdentify opportunities to expand specialty services and improve customer adoption.\nShare team results, success stories, and measurable business impact.\nHelp promote the long-term direction of the Technical Support organization.\nMinimum Requirement\nDegree and typically requires 9+ years of professional experience and 1+ years of supervisory and/or management experience.\nEducation\nBachelor's degree or equivalent experience.\nCritical Skill s\n9+ years of leadership experience in Technical Support, Operations, Contact Center, Customer Success, or a related function.\n1+ years leading managers or multiple operational teams.\nExperience leading cross-functional projects or organizational change.\nExperience managing operational metrics, workforce performance, service quality, and productivity goals.\nStrong analytical and problem-solving skills.\nSalary: 87,500.00 - 116,600.00 - 145,800.00 USD Annual with 15% MIP\nTarget comp approx.~100-116K with 15% MIP\nM3\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$87,500 - $145,800McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":6802,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-22T21:32:19Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 107 · green card filings: 37","filings_12m":107,"filings_prev_12m":142,"green_card_filings_12m":37,"median_offered_wage_usd":152361,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":145800,"is_top_pay":true},"html_url":"https://alion.io/job/mckesson-senior-operations-manager","json_url":"https://alion.io/job/mckesson-senior-operations-manager.json","meta":{"generated_at":"2026-10-24T01:23:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2262,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-senior-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-senior-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-senior-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-senior-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-senior-operations-manager"}]}