{"id":2832177,"url":"https://alion.io/job/mckesson-sr-digital-operations-lead","title":"Sr. Digital Operations Lead","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":99100,"max":132100,"currency":"CAD","period":"year","gross":null,"usd_annual":93467},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Gmail","optional":true},{"name":"ITIL","optional":true},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-07T00:00:00Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-21T18:09:32Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nAbout the Role\nMcKesson is seeking a Sr. Digital Operations Lead to lead the operational performance, service governance, and continuous improvement of our digital workplace environment. This role is responsible for driving service excellence across workplace technologies and managed service providers while ensuring exceptional employee experiences through data-driven operational management. You will partner closely with internal technology teams, business stakeholders, and strategic vendors to optimize service delivery, oversee operational performance, and advance digital workplace capabilities including Microsoft 365, Teams, Copilot, ServiceNow, and employee experience monitoring platforms. The ideal candidate combines strong operational leadership, vendor governance expertise, and a passion for delivering frictionless technology experiences for employees.\nWhat You'll Do\nLead Digital Workplace Operations, ensuring operational stability, service quality, and continuous improvement across workplace technology services.\nEstablish and manage service delivery governance frameworks with internal teams and managed service providers.\nImplement process to automate components to ensure end-to end testing, monitoring and alerting.\nOwn vendor and managed service performance, including contract adherence, operational reviews, risk management, and escalation leadership.\nDefine, track, and improve service metrics, KPIs, SLAs, XLAs, and operational health indicators.\nUtilize ServiceNow ITSM reporting and dashboards to drive operational decisions and service improvements.\nLead major incident, service restoration, and problem management activities to minimize business disruption.\nAnalyze customer experience, operational trends, and service performance data to identify improvement opportunities.\nCollaborate with cross-functional stakeholders to develop and execute digital workplace strategies aligned to business objectives.\nOwn any remediations for security, monitoring, and process improvements identified in the Operations.\nWhat You'll Bring\nBasic Requirements\n7+ years of experience in Digital Workplace Operations, IT Service Delivery, IT Operations, End User Computing (EUC), or related technology operations roles.\nBachelor's degree in Information Technology, Business, Computer Science, or equivalent combination of education and professional experience.\nExperience managing enterprise managed service providers and vendor performance.\nExperience with ServiceNow ITSM, service reporting, incident management, and operational governance.\nDemonstrated experience managing SLAs, KPIs, operational scorecards, and service performance reviews.\nExperience leading major incident management, root cause analysis, and problem management processes.\nStrong stakeholder management, communication, and presentation skills.\nExperience driving continuous improvement initiatives across technology operations environments.\nAbility to work fleixible hours to support the operations.\nPreferred Skills/Experience\nExperience supporting Digital Workplace platforms including Microsoft 365, Microsoft Teams, Microsoft Copilot, Audio/Visual, Webex, and Managed Print\nExperience with Employee Experience Monitoring solutions such as Nexthink or similar platforms.\nKnowledge of ITIL practices and service management frameworks.\nExperience building experience-level agreements (XLAs) and employee-centric service measurement programs.\nExperience with workplace collaboration technologies and modern productivity ecosystems.\nUnderstanding of operational risk management, vendor governance frameworks, and contract management.\nExperience developing executive-level reporting and operational insights.\nRelevant certifications such as ITIL, ServiceNow, Microsoft, PMP, or related industry credentials.\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$99,100 - $132,100McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":6768,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-19T03:39:23Z"}],"visa":[],"liveness":{"score":76,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.847,"p_room":0.9,"age_days":14,"expected_fill_days":22,"reasons":["conf:1","velocity","win:mid","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":93467,"is_top_pay":false},"html_url":"https://alion.io/job/mckesson-sr-digital-operations-lead","json_url":"https://alion.io/job/mckesson-sr-digital-operations-lead.json","meta":{"generated_at":"2026-10-21T22:11:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31534,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-sr-digital-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-sr-digital-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-sr-digital-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-sr-digital-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-sr-digital-operations-lead"}]}