{"id":2650470,"url":"https://alion.io/job/mckesson-sr-integration-developer","title":"Sr. Integration Developer","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mississauga, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":126000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":209},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MuleSoft","optional":false},{"name":"Agentforce","optional":true},{"name":"Apex","optional":true},{"name":"Gmail","optional":true},{"name":"Okta","optional":true},{"name":"Rest API","optional":true},{"name":"Voice Agents","optional":true}],"status":"live","first_seen_at":"2026-10-15T21:32:12Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T01:36:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nAbout the Role\nMcKesson is seeking a Sr. Integration Developer to help build and evolve our strategic cloud contact center platform and the integrations that connect it to our AI-powered digital agents. This role is a senior technical contributor responsible for designing, configuring, optimizing, and supporting enterprise-scale contact center solutions that deliver reliable and seamless customer experiences.\nIn this hands-on role, you will develop and enhance Five9 capabilities, support platform modernization initiatives, and help migrate workloads from legacy contact center technologies. You will partner with architects, product teams, security, operations, and business stakeholders to deliver scalable, secure, and high-performing solutions that support McKesson's healthcare mission.\nThis role sits on McKesson's Contact Center AI team, which is using AI and digital agent capabilities to transform and improve the end-to-end customer journey across voice, chat, and email for McKesson's businesses. The team designs, builds, and runs digital agents on Sierra Agent OS and connects them to the contact center and enterprise systems around them. This role owns that connective layer: the integrations between the contact center platform, enterprise systems such as Salesforce and SAP, APIs delivered through MuleSoft, and the digital agents that run on them. Sierra is new to the market, so prior Sierra experience is a plus, not a requirement.\nWhat You'll Do\nDesign, configure, and optimize Five9 contact center solutions including call routing, IVR, queues, skills-based routing, and omnichannel experiences.\nDevelop and maintain voice, chat, email, and digital engagement configurations across the Five9 platform.\nSupport migration of contact center workloads from legacy platforms such as Cisco into Five9.\nConfigure integrations between Five9 and workforce management, CRM, reporting, and enterprise applications.\nBuild and support the integrations between Sierra Agent OS digital agents and the systems they rely on: Five9 (routing into and out of AI voice agents, context passing on transfer, live-agent handoff), Salesforce (case creation and lookup), SAP and other order systems, and enterprise APIs delivered through MuleSoft or similar middleware.\nServe on the escalation path for integration issues affecting live digital agents (failed API calls, transfer or context-passing failures, routing defects), and partner with the platform reliability team on monitoring, alerting, and root-cause analysis.\nTroubleshoot complex platform, routing, telephony, and integration issues across multiple systems.\nCollaborate with architects and business teams to translate requirements into scalable technical solutions.\nContribute to platform governance, documentation, release management, operational readiness, and continuous improvement initiatives.\nMentor team members and promote best practices, operational excellence, and solution standardization.\nBasic Requirements\n 7+ years of experience in contact center engineering, CCaaS platform administration, telephony engineering, or related customer experience technologies.\n5+ years of hands-on experience configuring and supporting Five9 or a comparable enterprise contact center platform.\nExperience designing and supporting IVR, call routing, transfers and agent handoff, omnichannel, queue management, and customer interaction workflows.\nExperience integrating contact center platforms with enterprise applications using REST APIs, web services, webhooks, or middleware (e.g., MuleSoft).\nExperience troubleshooting voice, telephony, routing, and platform issues in production environments.\nExperience participating in software delivery lifecycle activities including testing, deployment, release management, and documentation.\nStrong communication and collaboration skills with technical and non-technical stakeholders.\nBachelor's degree in Computer Science, Information Systems, Engineering, or equivalent combination of education and experience.\nPreferred Skills/Experience\nFive9 certifications or advanced platform administration experience.\nExperience with workforce management (WFM) platforms and contact center reporting solutions.\nExperience supporting large-scale contact center migrations or platform transformations.\nKnowledge of cloud-based contact center architecture and customer experience technologies.\nExperience with AI-enabled customer engagement, virtual agents, call analytics, or automation capabilities.\nExperience integrating AI virtual agents or conversational AI platforms (Sierra, Salesforce Agentforce, Google CCAI, Amazon Lex, or similar) with telephony and CRM systems.\nExperience with Salesforce Service Cloud, SAP, MuleSoft, or Okta integrations.\nFamiliarity with healthcare, regulated industries, or enterprise security and compliance requirements.\nExperience mentoring team members and driving technical standards.\nExperience with Genesys Cloud, Cisco Contact Center technologies, SIP, VoIP, or enterprise communications platforms.\nTravel, Work Environment, and Physical Requirements\nOccasional travel may be required for team meetings, planning sessions, or business initiatives.\nPrimarily operates in a remote or office-based environment using computer, communications, and collaboration technologies.\nMust be able to work extended periods at a workstation and participate in virtual meetings.\nWe are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.\nOur Base Pay Range for this position\n$99,100 - $132,100McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.\nMcKesson is an Equal Opportunity Employer\nMcKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.\nMcKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States)  or (Canada) . Resumes or CVs submitted to this email box will not be accepted.\nJoin us at McKesson!","description_format":"text","description_chars":8370,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-10-15T21:32:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["conf:3","win:early"],"computed_at":"2026-10-16T05:00:35Z"},"pay":null,"html_url":"https://alion.io/job/mckesson-sr-integration-developer","json_url":"https://alion.io/job/mckesson-sr-integration-developer.json","meta":{"generated_at":"2026-10-16T05:00:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-sr-integration-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-sr-integration-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-sr-integration-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-sr-integration-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-sr-integration-developer"}]}