{"id":4033547,"url":"https://alion.io/job/mckesson-sr-manager-sap-applications-support","title":"Sr. Manager, SAP Applications Support","company":{"id":4393,"name":"McKesson","domain":"mckesson.com","url":"https://alion.io/company/mckesson","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":41,"ghost_share":0,"stale_share":0.78,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cork, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":9,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Gmail","optional":true},{"name":"ITSM","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-11-10T19:25:29Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-11T01:20:45Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.\nWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.\nAbout the Role\nMcKesson is seeking a Sr. Manager, SAP Applications Support to lead enterprise SAP Application Management Services (AMS) supporting critical SAP S/4HANA business processes. This leader will oversee SAP production support operations, service delivery performance, major incident management, resource planning, and continuous service improvement across SAP FI/CO, SD, MM, and WM functional areas.\nThe role is responsible for ensuring operational excellence, SLA achievement, customer satisfaction, and business continuity while leading a high-performing team of SAP functional analysts and support professionals. Working closely with business partners, technology teams, and external vendors, this leader will drive service reliability, governance, and process optimization aligned with enterprise objectives. The role builds upon the Service Management Sr. Manager position's focus on service strategy, governance, operational excellence, workforce planning, and stakeholder partnership.\nWhat You'll Do\nLead SAP AMS teams supporting SAP S/4HANA Finance (FI/CO), Sales & Distribution (SD), Materials Management (MM), and Warehouse Management (WM).\nDevelop workforce capacity plans, staffing strategies, on-call rotations, and resource allocation models to support business demand.\nOversee SAP incident, service request, problem, change, and escalation management processes.\nServe as Major Incident Commander for critical SAP production issues, coordinating cross-functional response and restoration activities.\nEstablish and monitor SLAs, KPIs, operational metrics, and service governance standards.\nDrive SAP ticket lifecycle management, backlog reduction, root-cause analysis, and continuous service improvement initiatives.\nPartner with business stakeholders, technology teams, and vendors to improve service stability, customer experience, and operational efficiency.\nCoach, mentor, and develop managers and team members while fostering an inclusive, collaborative, and high-performance culture.\nBasic Requirements\n9+ years of experience in SAP production support, SAP AMS, IT service management, or enterprise application operations leadership.\n3+ years of people leadership experience managing SAP support teams, supervisors, or managers.\nExperience supporting SAP S/4HANA environments in at least two of the following areas: FI/CO, SD, MM, or WM.\nExperience leading ITIL-based service operations, incident management, change management, and problem management processes.\nDemonstrated experience managing SLAs, KPIs, operational reporting, and service governance.\nExperience leading major incident response and business-critical production support activities.\nBachelor's degree or equivalent professional experience.\nStrong stakeholder management, communication, and cross-functional leadership skills.\nPreferred Skills/Experience\nITIL v4 Foundation, Managing Professional, or equivalent certification.\nExperience with ServiceNow or other enterprise ITSM platforms.\nSAP S/4HANA transformation, migration, or upgrade program experience.\nExperience managing global AMS providers, outsourcing partners, or vendor contracts.\nKnowledge of SAP Solution Manager, SAP Cloud ALM, monitoring, and automation tools.\nExperience supporting healthcare, pharmaceutical, distribution, supply chain, or regulated industries.\nStrong financial management, forecasting, and capacity-planning experience.\nExperience driving continuous improvement, operational excellence, and service maturity programs.\nTravel, Work Location & Physical Requirements\nAbility to travel up to 10% based on business needs.\nHybrid or remote work arrangements may be available based on business requirements.\nProlonged periods of working at a computer and participating in virtual meetings.\nAbility to provide leadership support during critical production incidents outside standard business hours when required.\nAt McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to supportphysical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves.\nAs part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.\nOur Base Pay Range for this position\n€68,600 - €114,400McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:\nMcKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.\nMcKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.\nMcKesson job postings are posted on our career site: careers.mckesson.com.","description_format":"text","description_chars":6261,"description_truncated":false,"requirements":{"experience_years_min":9,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution","Medical Equipment Distribution"],"lifecycle":[{"event":"open","at":"2026-11-10T19:25:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-11T01:58:09Z"},"pay":null,"html_url":"https://alion.io/job/mckesson-sr-manager-sap-applications-support","json_url":"https://alion.io/job/mckesson-sr-manager-sap-applications-support.json","meta":{"generated_at":"2026-11-11T01:58:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4393},"rest":"https://alion.io/mcp/rest/get_company?id=4393"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmckesson-sr-manager-sap-applications-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmckesson-sr-manager-sap-applications-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmckesson-sr-manager-sap-applications-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mckesson-sr-manager-sap-applications-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmckesson-sr-manager-sap-applications-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4033547}},{"tool":"search_jobs","arguments":{"company":"mckesson.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4033547},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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