{"id":1548451,"url":"https://alion.io/job/mclane-company-field-it-support-technician","title":"Field IT Support Technician","company":{"id":1904902,"name":"McLane Company","domain":"mclaneco.com","url":"https://alion.io/company/mclaneco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":69,"ghost_share":0,"stale_share":0.841,"repost_share":0.014,"time_to_fill_p50_days":32,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Carrollton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":118000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":608},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T22:50:06Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-11-01T03:06:45Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Are you a hands-on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know-how with a strong customer-service mindset.\nThis position is on site. Travel will be required around North Texas and will include Dallas and Arlington.\nWhat You’ll Do\nProvide on-site, hands-on technical support within McLane Distribution Centers\nSupport both restaurant and retail service operations with timely, high-quality IT assistance\nInstall, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices\nSupport servers, network infrastructure, telecommunications, and related hardware\nPartner closely with operations teams to minimize downtime and resolve issues quickly\nDeliver excellent customer service while supporting fast-paced, mission-critical environments\nDocument issues, solutions, and equipment changes accurately\nWhat We’re Looking For\nAssociate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience\n1-3+ years of experience in field IT support, desktop support, or technical support roles\nExperience supporting hardware and software in warehouse, manufacturing, or operational environments preferred\nStrong customer service and communication skills are essential\nExperience supporting desktops, laptops, RF devices, wearable technology, and peripherals\nBasic knowledge of servers, networking, and telecommunications equipment\nAbility to troubleshoot hardware and software issues effectively in the field\nComfortable working on-site in distribution center environments\nOrganized, dependable, and able to manage multiple priorities\nThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.\nWhy Join Us\nMake a direct impact supporting mission-critical distribution operations\nHands-on technical role with exposure to diverse technologies\nStable organization with long-term career growth opportunities\nTeam-driven culture that values reliability, service, and accountability\nOpportunity to build both technical and customer-facing skills\nBenefits you can count on:\nBenefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance \nPaid time off begins after 90 days.\n401(k) Profit Sharing Plan after 90 days.\nAdditional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!\nCandidates may be subject to a background check and drug screen, in accordance with applicable laws.\nAll applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nFor our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/\nAre you a hands-on IT professional who enjoys solving problems, helping customers, and keeping operations running smoothly? Join McLane as a Field IT Support Technician and play a critical role supporting restaurant and retail distribution centers with frontline technology services. This role is ideal for someone who combines technical know-how with a strong customer-service mindset.\nThis position is on site. Travel will be required around North Texas and will include Dallas and Arlington.\nWhat You’ll Do\nProvide on-site, hands-on technical support within McLane Distribution Centers\nSupport both restaurant and retail service operations with timely, high-quality IT assistance\nInstall, configure, troubleshoot, and maintain desktops, laptops, RF and wearable devices\nSupport servers, network infrastructure, telecommunications, and related hardware\nPartner closely with operations teams to minimize downtime and resolve issues quickly\nDeliver excellent customer service while supporting fast-paced, mission-critical environments\nDocument issues, solutions, and equipment changes accurately\nWhat We’re Looking For\nAssociate or bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent hands-on experience\n1-3+ years of experience in field IT support, desktop support, or technical support roles\nExperience supporting hardware and software in warehouse, manufacturing, or operational environments preferred\nStrong customer service and communication skills are essential\nExperience supporting desktops, laptops, RF devices, wearable technology, and peripherals\nBasic knowledge of servers, networking, and telecommunications equipment\nAbility to troubleshoot hardware and software issues effectively in the field\nComfortable working on-site in distribution center environments\nOrganized, dependable, and able to manage multiple priorities\nThis position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.\nWhy Join Us\nMake a direct impact supporting mission-critical distribution operations\nHands-on technical role with exposure to diverse technologies\nStable organization with long-term career growth opportunities\nTeam-driven culture that values reliability, service, and accountability\nOpportunity to build both technical and customer-facing skills\nBenefits you can count on:\nBenefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance \nPaid time off begins after 90 days.\n401(k) Profit Sharing Plan after 90 days.\nAdditional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!\nCandidates may be subject to a background check and drug screen, in accordance with applicable laws.\nAll applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nFor our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/","description_format":"text","description_chars":6781,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Growth opportunities","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wholesale","Food Logistics","Supply Chain"],"lifecycle":[{"event":"open","at":"2026-09-30T22:50:06Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 20 · green card filings: 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