{"id":3816825,"url":"https://alion.io/job/mcwane-mpi-inside-sales-representative-2","title":"MPI Inside Sales Representative","company":{"id":5911,"name":"McWane","domain":"mcwane.com","url":"https://alion.io/company/mcwane","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-05T14:59:01Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-08T05:30:20Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"What We Live By……\nThe McWane Way is a core philosophy outlined by the founder J.R. McWane in 1920. Today It encompasses Teamwork, Excellence, Leadership, Environment, Communication, Accountability, Safety and Trust. All team members at every level are expected to know and work by these principles, values, and behaviors. Most importantly, every team member is expected to be able to answer this question, “What does this mean for me?” This is the all-important question because behavior is the best evidence of a living principle. Join the McWane team on the journey to The McWane Way.\nWho We Are……\nMcWane Inc. has a newly created division, McWane Plant and Industrial (MPI). This new division, based in Birmingham, AL, combines all Plant and Industrial Products in a single customer-focused package. We offer comprehensive solutions through an experienced team of professionals specifically focused on these two special markets. Our Mission is to be the Plant and Industrial supplier who is “easiest to do business with”. We will make it easier to engineer, specify, and order components for plants. We will provide greater support for smoother delivery, cost-effective installation, and start-up. Most importantly, we will build strong relationships with design engineers, contractors, plant operations teams and project owners to assure we are their first-choice supplier for both new construction and future upgrades.\nAt MPI, you will be part of a fast-paced, collaborative, start-up where you can see, firsthand, how your work translates into positive results.\n Position \nInside Sales Representative\nLocation\nBirmingham, AL (On-Site Schedule)\nDirectly reports to\nCustomer Experience Manager\nPosition Summary\nWe are seeking a dynamic and driven Inside Sales Representative (ISR) who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. This role requires a strong sense of urgency, a consultative approach to customer interactions, and a focus on identifying and delivering tailored solutions that drive customer satisfaction and business growth.\nIn this role you will:\nRespond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat.\nDemonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction.\nActively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points.\nApply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations.\nAccurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database.\nIdentify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs.\nGuide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals.\nHandle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions.\nCollaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience.\nMaintain accurate records of customer interactions and transactions in the CRM system.\nProactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer.\nStay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information.\nContribute to a positive and collaborative team environment, fostering open communication and knowledge sharing.\nRequired (Basic) Qualifications:\nBachelor’s degree from an accredited institution, or equivalent experience.\nMinimum of 1-3 years of customer service or customer support experience, preferably in a role with a solutions-focused or consultative selling component.\nProven ability to manage a high volume of customer interactions efficiently and effectively.\nExceptional communication skills, both verbal and written, with the ability to convey information clearly and concisely.\nStrong active listening skills to understand customer needs thoroughly.\nExcellent problem-solving and critical thinking abilities, with a focus on finding practical and effective solutions.\nDemonstrated sense of urgency and ability to prioritize tasks in a fast-paced environment.\nExperience using CRM software and other customer service tools.\nAdaptability and willingness to learn new products, services, and processes.\nEmpathy and a genuine desire to help customers, building rapport and trust. \nExperience working in a mechanical or industrial related industry\nGood mechanical aptitude to understand product applications at the end-user level\nPreferred Qualifications:\nERP experience, specifically Microsoft D365\n3 years inside sales or customer service experience.\nExperience in the waterworks industries.\nExperience with AWWA valves and/or ductile iron pipe and fittings. \n Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nMcWane is a Federal VEVRAA contractor and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.\nLIMITATIONS AND DISCLAIMER\nThe above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. McWane Plant & Industrial. is an EEO/AA employer M/F/D/V. It is the Company's policy to provide equal opportunity for all qualified persons and to prohibit discrimination on the basis of race, color, sex, national origin, religion, age, disability, marital status, sexual orientation, gender identity, citizenship status, or any other legally protected status. We maintain a drug-free workplace and reserve the right to perform substance abuse testing as needed.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nMcWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.","description_format":"text","description_chars":8453,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-11-05T16:23:56Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":135833,"route":null,"cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":2,"expected_fill_days":32,"reasons":["conf:0","stale_co","win:early","comp:junior"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/mcwane-mpi-inside-sales-representative-2","json_url":"https://alion.io/job/mcwane-mpi-inside-sales-representative-2.json","meta":{"generated_at":"2026-11-08T09:29:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20623,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5911},"rest":"https://alion.io/mcp/rest/get_company?id=5911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcwane-mpi-inside-sales-representative-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcwane-mpi-inside-sales-representative-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcwane-mpi-inside-sales-representative-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcwane-mpi-inside-sales-representative-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcwane-mpi-inside-sales-representative-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3816825}},{"tool":"search_jobs","arguments":{"company":"mcwane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3816825},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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