{"id":3627109,"url":"https://alion.io/job/mcwane-mte-customer-service-representative-csr-2","title":"MTE - Customer Service Representative (CSR)","company":{"id":5911,"name":"McWane","domain":"mcwane.com","url":"https://alion.io/company/mcwane","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":23,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Campbellsville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-02T18:21:24Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-04T00:43:23Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Our Principles and Values:\nManchester Tank has a proud heritage of hard-working people, who for over 75 years have manufactured high quality products for our country and the world. The McWane/Manchester Way Compass is provided as a personal guide to help team members navigate through situations they encounter daily at work and includes eight core principles to guide our team members: Communication, Safety, Environment, Leadership, Trust, Excellence, Accountability, and Teamwork. All team members are expected to know these principles, values, and behaviors. Our Compass Points ensure higher levels of safety and environmental performance in all our operations. It also improves communication, relationships, and work performance at all levels of our organization.\nManchester Tank is an equal opportunity employer committed to providing equal employment opportunity in all employment practices. Manchester Tank will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law. \n The Customer Service Representative drives customer engagement as Manchester Tank’s primary contact, managing orders and accounts, resolving issues, and ensuring seamless communication between customers and internal teams. In support of the role as key customer contact, the Customer Service Representative interacts with MTE internal resources in Sales, Shipping, Production, Engineering, Scheduling, Credit and Quality. This will be an onsite role in our Campbellsville, KY operation with the option for a hybrid schedule upon successful completion of a probationary period.\nThe successful candidate will be a service-oriented individual who is able to prioritize and manage multiple daily customer and internal MTE interactions to serve the customer with consistent excellence.\nPrimary Responsibilities\nThe Customer Service Representative is responsible for key activities related to the on-boarding and retention of customers including:\nCustomer Onboarding\nCSR will assist with Visual Compliance process & work with shipping teams on export process\nCSR will attend onboarding meetings internal & external as required to ensure smooth handoff\nOrder Management\nCSR will create the case for the new part number and follow that through to entry.\nCSR will quote freight\nOrder entry; Confirmation; Price check; lead time\nFollow up thru to shipping process; provide any certs or shipping docs; handle expedites and unforeseen issues directly with Ops and the customer\nSales Tax - responsible for collecting exemption certs and uploading into Avalara\nReturns & Resolutions\nInitial complaint; interface with quality team (ops team; shipping; etc.)\nRMA creation\nFollow up/communicate written resolution if required\nEscalation process when needed\nFollow through to credit for customer\nAccount Management\nHandle day to day issues and questions that come up within the scope of business agreement with customer. Escalate if/when needed.\nWeekly report generation for specific customers\nWeekly account meetings when required with customer, sales rep and ops\nBuild trucks based on customer requirements\nAssist in management of consignment accounts\nCustomer Inquiries\nGeneral inquiries through phone/email - will quote price and delivery for generic small propane, refrigerant, air inquiries.\nWeb inquiries for lead time, standard product, test reports, engineering doc requests, etc. will be vetted by CS team and handled or dispositioned to proper person.\nRV and consumer inquiries\n 3-5 years of experience in Customer Service, with Customer Service experience in a heavy manufacturing B-to-B environment or demonstrated equivalent experience and skills within another MTE functional area strongly preferred.\nCustomer-service orientation paired with strong interpersonal and oral/written communication skills.\nProficiency with Microsoft Word, Excel, Outlook.\nTake initiative and proactively look for ways to help customers and improve processes.\nHave a competitive drive and desire to achieve individual and team goals.\nBe a fast learner who can quickly adapt to new systems, processes, and changing priorities.\nBring a positive, team-oriented attitude and contribute to a collaborative work environment.\nDemonstrate accountability, professionalism, and a strong work ethic.\nRemain calm and solution-focused when handling challenging situations.\nHIGHLY DESIRED SKILLS\nStrong customer centricity and sales cycle knowledge\nD365 or similar\nCRM (SalesHub, Customer Service Hub)\nDialpad\n All your information will be kept confidential according to EEO guidelines.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nMcWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nMcWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, disability, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA- gender identity or expression, and genetic information) or any other category protected by federal, state or local law.","description_format":"text","description_chars":7026,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy"],"lifecycle":[{"event":"open","at":"2026-11-02T19:57:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":6,"green_card_filings_12m":1,"median_offered_wage_usd":135833,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:1","stale_co","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/mcwane-mte-customer-service-representative-csr-2","json_url":"https://alion.io/job/mcwane-mte-customer-service-representative-csr-2.json","meta":{"generated_at":"2026-11-04T01:50:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2803,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5911},"rest":"https://alion.io/mcp/rest/get_company?id=5911"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmcwane-mte-customer-service-representative-csr-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmcwane-mte-customer-service-representative-csr-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmcwane-mte-customer-service-representative-csr-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mcwane-mte-customer-service-representative-csr-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmcwane-mte-customer-service-representative-csr-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3627109}},{"tool":"search_jobs","arguments":{"company":"mcwane.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3627109},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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