{"id":2562742,"url":"https://alion.io/job/md-integrations-customer-success-manager","title":"Customer Success Manager","company":{"id":680182,"name":"MD Integrations","domain":"mdintegrations.com","url":"https://alion.io/company/mdintegrations","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":50000,"max":60000,"currency":"USD","period":"year","gross":null,"usd_annual":60000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"HubSpot","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-10-14T20:45:41Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T16:22:05Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About MD Integrations\nAt MD Integrations, we partner with digital health brands to power clinical care at scale. We specialize in men's and women’s health, dermatology, endocrinology, and weight management, offering telehealth solutions that help patients receive expert, personalized care-all from the comfort of their home. Join our team and be part of the movement to make specialty care more accessible and impactful.\nMD Integrations is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are unable to support US visa sponsorship at this time.\nWe are looking for a mid-level Customer Success Manager to join our expanding team!\nOverview\nThe Customer Success Manager (CSM) at MDI serves as the primary point of contact for our partners (customers) from kickoff through onboarding, go-live, and support as they grow. This role ensures partners experience a smooth, guided implementation of MDI’s telehealth infrastructure while building long-term, value-driven relationships.\nThis position reports to the Director, Partner Success, is remote (US) and full-time, generally Monday - Friday core hours. This partner-facing role must be comfortable on video and calls with partners, and shifting early or late to support partner onboarding and success.\nKey Responsibilities\nLead and project manage the full onboarding journey of new partners, from kick-off to go-live, ensuring clear milestones, proactive communication, and timely execution.\nAnticipate potential risks early, troubleshoot and escalate stalled or lagging partner progression by working closely with internal teams across CS, clinical, product and technical integrations teams. Serve as the guide and advocate for assigned partners.\nAct as the voice of the partner internally highlighting successes and opportunities with MDI’s service, platform and workflows. Collaborate with clinical and technical teams to provide feedback, relay product enhancements, and advocate for partner success.\nIncrease partner health, engagement, and satisfaction, escalating issues as needed while continuously driving toward long-term retention and expansion. Track and report on key customer success metrics (NPS, csat, etc.) to executive and senior leadership.\nProvide ongoing support, education, and training to partners post-launch, with a focus on a seamless experience and optimizing integrations, workflows, and product adoption.\nServe as a trusted advisor by providing market insights, best practices, and recommendations that align MDI’s solutions with partner growth goals.\nManage and maintain consistent documentation on the customer lifecycle in internal systems, such as HubSpot, Asana, and other project and task management tools.\nContribute to the development of key collateral, processes and defining standard expectations of work.\nSuccess in this role looks like\nPartners achieve timely onboarding and confident go-lives with minimal friction. Communication is clear and consistent internally and externally.\nPartners feel consistently supported and guided through proactive, strategic communication through the post-sales cycle through onboarding and as they grow.\nMDI is positioned as a trusted advisor in helping partners scale their telehealth capabilities today and into the future.\nQualifications\nExperience by level:\nAssociate-level requires a minimum 1 year in Customer Onboarding, Customer Support, Customer Success or related customer-facing roles.\nMid-level requires a minimum 4 years in dedicated Customer Success or Account Management roles, preferably in a scale-up/fast-moving environment.\n\nProcess- and project-oriented with a bias for action. Comfortable communicating clear deadlines, actions and risks with partners and internal leadership, driving toward aligned outcomes on behalf of the partner.\nExcellent verbal and written communication skills with the ability to build trust with business leaders, executives, clinical and technical customers and colleagues, navigate complex needs, and translate feedback to internal teams.\nEmpathy for early-stage startup partners and an understanding of healthcare concepts. Able to quickly understand the challenges of building a brand from the ground up and advocate for partner needs internally.\nProficient with CRM and general technology tools (e.g., HubSpot, Slack), and able to utilize metrics like NPS, churn, and activation to inform decision-making.\nQuick study with new concepts and terminology such as key healthcare terminology and workflows to support partners. Bonus points for experience in healthtech or telehealth, and comfortable with basic clinical terminology and concepts.\n\nWhat We Offer\nCompetitive Salary: The targeted range for Associate-level is $50,000 - $60,000 per year; the targeted range for Mid-level is $65,000 - $75,000 per year. The CSM also has regular opportunities to earn outcome-based bonuses aligned with partner productivity goals.\nComprehensive Benefits Package: Our benefits package includes 75% subsidized health insurance, dental insurance, vision insurance, paid time off, and a 401(k) retirement savings plan with company match.\nProfessional Development Opportunities: We are committed to investing in our employees' professional development and offer a variety of on the job training and development opportunities.\nFlexible Work Arrangements: We are a fully remote team who collaborate both synchronously and asynchronously to achieve the best outcomes.\nCollaborative and Supportive Work Environment: We foster a collaborative and supportive work environment where employees are encouraged to share ideas and contribute to the company's success.","description_format":"text","description_chars":5697,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Health insurance","Professional development","Retirement plans","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care"],"lifecycle":[{"event":"open","at":"2026-10-14T21:14:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":262500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":42,"reasons":["conf:0","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":60000,"is_top_pay":false},"html_url":"https://alion.io/job/md-integrations-customer-success-manager","json_url":"https://alion.io/job/md-integrations-customer-success-manager.json","meta":{"generated_at":"2026-10-15T17:13:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":680182},"rest":"https://alion.io/mcp/rest/get_company?id=680182"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmd-integrations-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmd-integrations-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmd-integrations-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/md-integrations-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmd-integrations-customer-success-manager"}]}