{"id":1641557,"url":"https://alion.io/job/mdaudit-customer-success-manager","title":"Customer Success Manager","company":{"id":2171099,"name":"MDaudit","domain":"mdaudit.com","url":"https://alion.io/company/mdaudit-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":90000,"max":110000,"currency":"USD","period":"year","gross":null,"usd_annual":110000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-14T16:59:10Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-13T11:39:24Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Description\nMost job postings are the same (and can be pretty boring, right?!). That's why we want to start out by telling you what's in it for you:\nWe have an amazing platform that maximizes revenue for thousands of healthcare organizations across the country!\nWe embrace diversity in a serious way! We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.\nWe celebrate and promote career growth and advancement.\nWe have an awesome on-demand learning program.\nWe do fun stuff like remote Cooking Classes, Yoga Sessions & Mixology Classes because we like to have fun!\nWe have an awesome benefits package with Medical, Dental & Vision Coverage & 401K (with company match).\nWe have an unlimited vacation policy - that's right, take vacation when you want and come back to work refreshed!\nWe have cool Peer Nominated Awards & Recognition because we like to celebrate our employees!\nWe are currently seeking a Customer Success Manager to join our team.\nFrom day one, this role will have the opportunity to make a difference for our customers, who represent the nation’s premier healthcare systems. This position requires a driven professional who thrives in a collaborative environment - an innovator, who’s number one goal is 100% customer retention, success and satisfaction.\nThe Customer Success Manager (CSM) has an essential role in developing and managing ongoing strategic partnerships with the MDaudit customer base. This role is responsible for building relationships with MDaudit customers in an effort to maintain a high level of customer satisfaction and loyalty. The CSM will identify opportunities to optimize and expand the use of the product. This position will collaborate with the Implementation, Support, Product, Finance and Sales teams to achieve customer success. The Customer Success Manager will advocate for their customers and work with customer decision makers to embrace change and expand the footprint within each product offering.\nBecause collaboration and relationship building is essential to the position, the ability to travel to our customers up to 25% is required.\nRequirements\nESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to:\nCustomer Satisfaction\nYear over year improvement of customer satisfaction (NPS)\nRegular updates to the Customer Health Analysis\nApply risk metrics to customer activities to inform retention risk and strategy\nManage goals related to retention and growth\nAdvocate for the delivery of timely resolution for escalated account issues and product enhancements\nConduct proactive, holistic reviews of customer accounts and collaborate to resolve any barriers to success \nLead Executive Business Reviews with key stakeholders, focusing on outcomes and the tangible return on investment\nProvide regular customer updates to key MDaudit stakeholders\nPrimary liaison between customers and MDaudit internal teams\nCollaborate with internal resources to ensure the highest level of service and delivery\nEffectively communicate product roadmap and engagement solutions to customers with passion and excitement\nCustomer Loyalty\nEstablish and maintain strong relationships at a variety of levels within the customer organization, including decision makers, influencers, executive leadership, and end users\nObtain customer commitments for participation in our reference program.\nOngoing and proactive customer communication\nIn conjunction with MDaudit Marketing and Sales teams, coordinate and influence participation at events to ensure customer is kept current on product and service offerings\nEncourage and influence customer participation in MDaudit Community events, councils and other industry related events\nEducate MDaudit customers on new offerings and releases.\nDrive the sales of MDaudit services, working with the implementation and finance teams\nPartner with the Growth Team to identify and support upsell opportunities \nDrive renewal success by crafting tailored strategies for each customer, aligning with the organization’s retention and growth objectives \nProactively own and manage the customer relationship and manage CHURN\nAdministration\nEnsure compliance with contract conditions, and SLAs\nUtilize Salesforce and other mission-critical tools to communicate and document customer interactions and information\nREQUIRED SKILLS\nExceptional interpersonal and customer engagement skills\nAbility to resolve problems independently\nStrong organizational skills\nAbility to influence stakeholders\nAbility to employ sound judgment to prioritize needs and tasks\nDemonstrated verbal and written communication skills\nAbility to concurrently manage multiple complex projects with high quality results\nCompliance and revenue cycle coding/auditing experience preferred\nAbility to be flexible and respond positively in dynamic environments\nEducation and Experience\nFour-year college degree \n5+ years of customer success management work, including accountability of the overall relationship\n4+ years of experience in a healthcare setting:\nCompliance; billing; auditing, coding, revenue cycle, accounting (hospital or professional)\nUnderstands healthcare data flow and associated risks\nOversight of information systems-based projects\nProven leadership and mentoring skills\nExecutive-level decision-making and communication skills\nExcellent knowledge and skill using Microsoft Office Suite\nExperience using Salesforce\nSalary Description\n$90,000 - $110,000\nNotice of AI Use in Job Application Review\nAs part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.","description_format":"text","description_chars":6212,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Health Care","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-10-01T22:19:57Z"}],"visa":[],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.78,"p_room":0.75,"age_days":28,"expected_fill_days":36,"reasons":["conf:15","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":110000,"is_top_pay":false},"html_url":"https://alion.io/job/mdaudit-customer-success-manager","json_url":"https://alion.io/job/mdaudit-customer-success-manager.json","meta":{"generated_at":"2026-10-13T11:54:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18476,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2171099},"rest":"https://alion.io/mcp/rest/get_company?id=2171099"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmdaudit-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmdaudit-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmdaudit-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mdaudit-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmdaudit-customer-success-manager"}]}