{"id":1913343,"url":"https://alion.io/job/mdfoodbank-donor-services-coordinator","title":"Donor Services Coordinator","company":{"id":2001583,"name":"MDFoodBank","domain":"mdfoodbank.org","url":"https://alion.io/company/mdfoodbank","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":24,"max":27,"currency":"USD","period":"hour","gross":null,"usd_annual":54000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T15:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T09:16:54Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Maryland Food Bank (MFB) is a nonprofit, anti-hunger organization whose mission is to feed people, strengthen communities, and end hunger for more Marylanders. MFB does this work by expanding access to nutritious food while also seeking to eliminate the root causes of hunger.\nMFB’s distributes food through a statewide network of community-based organizations from Maryland’s western mountains to its Eastern Shore. Last year, the Maryland Food Bank distributed enough food to provide the equivalent of more than 41 million meals, or about 114,000 meals every day. This healthy food supports children, seniors, veterans, and hard-working families. Beyond food distribution, MFB works to end hunger for more Marylanders by offering job training programs, access to supportive services and benefits, and by advocating to change to the laws, policies, and practices that create food insecurity for more than 1 in 3 Marylanders.\nThe Maryland Food Bank embraces a philosophy which recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential.\nAbout the position:\nThe Donor Services Coordinator is an integral part of the Philanthropy Services Team, within the greater External Relations Department. The Donor Services Coordinator is responsible for managing mass donor stewardship pieces; gift entry; and donor inquiries, directing specific requests to other team members when needed.\nPrimary Responsibilities:\nRespond to donor inquiries via phone and email, providing timely and professional customer service; record donor interactions in Raiser’s Edge NXT (RENXT).\nAccurately process donations from multiple sources (online, checks, etc.) into RENXT.\nCollaborate with finance and fundraising teams to ensure proper gift attribution.\nProduce and coordinate donor stewardship mailings, including acknowledgements, welcome packages, and other donor correspondence.\nMaintain and update constituent information, including address changes and donor contact records.\nSupport monthly donation processing and payment reconciliation activities.\nConduct data quality audits and maintain the accuracy and integrity of donor database records.\nIdentify opportunities to improve gift processing, donor communications, and related workflows; recommend and implement enhancements.\nProvide front desk and volunteer program support during periods of high volume and assist with other donor services activities as needed.\nMaintain working knowledge of RENXT and MFB gift processing procedures.\nBasic Qualifications:\nTwo (2) years of experience in customer service, data entry, or a related administrative role.\nExperience using a CRM or database system for data entry and record management.\nProficiency in Microsoft Word (including mail merges) and Excel.\nCritical thinking skills, ability to troubleshoot and understand scope of processes.\nStrong written and verbal communication skills.\nExcellent attention to detail.\nAbility to manage multiple priorities, work independently, and collaborate effectively within a team.\nPreferred Qualifications:\nExperience in a development, fundraising, or nonprofit environment.\nExperience using the Blackbaud Raiser's Edge NXT.\nExperience with donor services, gift processing, stewardship, or development operations.\nSupervisory Responsibility:\nThis position has no direct supervisory responsibility.\n Work Environment:\nThis is a hybrid role, requiring on-site presence at least three (3) days per week.\nFlexible schedules, including occasional evenings, weekends, and travel to events and other MFB locations. \nThis position operates primarily in an office environment with occasional movement around the warehouse.\nPay Range:\n$24.00 - $26.50 / per hour \nNothing matters more to the Maryland Food Bank than our strong ethical and safety commitments. As such, all positions require a background check and drug screen.\nTo learn more about the Maryland Food Bank, visit www.mdfoodbank.org .","description_format":"text","description_chars":4038,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Professional Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-05T15:25:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":7,"expected_fill_days":29,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":54000,"is_top_pay":false},"html_url":"https://alion.io/job/mdfoodbank-donor-services-coordinator","json_url":"https://alion.io/job/mdfoodbank-donor-services-coordinator.json","meta":{"generated_at":"2026-10-13T12:29:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19422,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2001583},"rest":"https://alion.io/mcp/rest/get_company?id=2001583"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmdfoodbank-donor-services-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmdfoodbank-donor-services-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmdfoodbank-donor-services-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mdfoodbank-donor-services-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmdfoodbank-donor-services-coordinator"}]}