{"id":2117726,"url":"https://alion.io/job/mdotm-account-manager","title":"Account Manager","company":{"id":3882794,"name":"Mdotm","domain":"mdotm.ai","url":"https://alion.io/company/mdotm-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"D","score":54,"open_postings":17,"ghost_share":0.765,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":211000,"period":"year","method":"role_country_seniority_unknown","sample_n":10077},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-06-23T00:00:00Z","employer_posted_date":"2026-06-23","last_verified_at":"2026-10-24T11:18:32Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":123},"description":"About MDOTM\nMDOTM is the Global leader inAI-driven investment solutions. Founded in 2015, we earned significant recognition in 2017 as the only European fintech startup selected by Google for its acceleration program in Silicon Valley.\nSince then, we have been growing continuously, establishing a strong international presence with offices inLondon, Milan and New York.\nIf you are looking for a fast-paced environment and you are willing to take ownership, this is the right opportunity for you!\nRole Overview\nMDOTM is looking for a proactive and client-oriented Account Manager. The ideal candidate combines strong communication skills with a problem-solving mindset and a genuine interest in delivering high-quality client experiences.\nIn this role, you will work closely with colleagues across Operations, Product, and Business Development, contributing to both the execution of day-to-day activities and the continuous improvement of client experience. You will play a key role in bridging clients, business needs and product development, helping translate MDOTM’s long-term strategy into effective and scalable client solutions.\nKey Responsibilities\nOwn end-to-end client relationships, acting as the primary point of contact and trusted partner throughout onboarding and ongoing engagement\nLead and continuously improve onboarding and training processes, ensuring clients fully adopt and effectively use MDOTM’s solutions\nMonitor client engagement, usage, and performance, proactively identifying risks and opportunitiesto enhance the client experience\nDrive client success by defining clear success metrics, tracking progress, and ensuring clients achieve their desired outcomes\nDeliver high-quality, tailored presentations and insights, supporting both existing client relationships and commercial opportunities\nAct as the voice of the client internally, translating feedback into actionable improvements and collaborating with Product to refine solutions and processes\nIdentify and support opportunities for account growth, retention, and increased product adoption\nTake ownership of initiatives to improve client experience, processes, and product evolution, contributing proactively to company objectives\nSkills required\nBachelor’s or Master’s degree in Economics, Business Administration, Management, or related fields\nProven ability to manage client relationships in a B2B or institutional environment(fintech/financial services/investment management space is a strong plus)\nStrong communication skills, with the ability to translate complex or technical concepts into clear, actionable insights\nAbility to connect client needs with product solutions, translating requirements into concrete developments\nInterest in financial markets and quantitative solutions is a plus\nStrong time management skills and a highly analytical mindset\nProficiency with Microsoft Office applications\nProactive, ownership-driven mindset with the ability to operate autonomously and contribute to continuous improvement\nWhy Join Us?\nWork at the leading edge of technology, leveraging our decade of experience in proprietary AI to build the next generation of industry-defining tools.\nCompetitive salary & trulyflexible work environment.\nBenefit from an unlimited learning and development budget to stay at the bleeding edge of AI research, alongside a fast-track path into technical leadership or principal research roles.\nCollaborate daily with anultra-international team(18+ nationalities) spread across our offices in Milan, London and New York.\nAnnualcompany retreatat a stunning location.\nFast-trackcareer progression, with opportunities to grow into leadership 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