{"id":3973263,"url":"https://alion.io/job/meade-it-user-support-technician","title":"IT User Support Technician","company":{"id":678449,"name":"Meade","domain":"meadeengineering.com","url":"https://alion.io/company/meadeengineering","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Tempe, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Entra ID","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-09T15:05:51Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T17:03:21Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Meade is a full-service design firm specializing in innovative and cost-effective engineering solutions for data centers, cloud providers, and large-scale construction projects. Our team of expert engineers, designers, and consultants is dedicated to delivering high-quality, reliable, and sustainable solutions that drive the industry forward.\nAt Meade, we foster a collaborative and dynamic work environment where creativity, technical excellence, and professional growth are at the forefront. We take pride in our commitment to innovation, efficiency, and superior service-values that not only define our projects but also shape our workplace culture.\nIf you're looking to be part of a company that values expertise, teamwork, and cutting-edge design, we'd love to hear from you!\nJob Description:\nMeade is seeking a talented IT User Support Technician to provide day-to-day technical support to end users across the organization. This role focuses on resolving basic IT issues, setting up computers and workstations, and delivering high-quality customer support to ensure smooth business\nJob Duties:\nTicket Management\nRespond to and resolve helpdesk tickets in a timely manner\nTroubleshoot hardware, software, and basic network issues\nEscalate complex issues to senior IT staff when necessary\nDevice Setup & Deployment\nConfigure and deploy laptops, desktops, tablets, and mobile devices\nSet up user workstations including monitors, docking stations, and peripherals\nInstall and configure operating systems and standard business applications\nUser Support\nProvide in-person and remote support to employees\nAssist users with login issues, password resets, and access requests\nDeliver clear communication and excellent customer service\n Account & Access Management\nCreate, modify, and disable user accounts (e.g., Microsoft 365 / Entra ID)\nAssign appropriate permissions based on role and department\nSupport onboarding and offboarding processes\nMaintenance & Troubleshooting\nPerform routine system updates and basic maintenance\nDiagnose and resolve printer, connectivity, and peripheral issues\nMaintain inventory of IT equipment and assets\nDocumentation\nDocument ticket resolutions and internal processes\nMaintain knowledge base articles for common issues\n Minimum Qualifications:\nBasic understanding of Windows and/or macOS operating systems\nFamiliarity with Microsoft 365, Entra ID\nStrong troubleshooting and problem-solving skills\nExcellent communication and customer service skills\nAbility to manage multiple tasks and prioritize effectively\nCompensation & Benefits:\nCompensation and benefits are subject to eligibility requirements and may vary based on location and applicable laws. The pay range for this position will be provided in accordance with applicable state and local laws. Actual compensation will be determined based on factors such as skills, experience, qualifications, internal equity, geographic location, and business needs.\nEligible employees may participate in Meade-sponsored benefit programs, including medical, dental, vision, life insurance, disability coverage, 401(k), paid time off, paid holidays, and other company-sponsored benefits. Benefit eligibility and offerings are subject to plan terms and applicable policies. \nThe estimate pay range for this role is as follows:\n$40,000—$50,000 USD\nEqual Opportunity Employer:\nInformation submitted during the application process will be handled in accordance with applicable privacy laws.\nMeade provides equal employment opportunity in all aspects of employment. We do not discriminate against employees or applicants based on race, color, religion, creed, national origin, ancestry, citizenship status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy (including childbirth, breastfeeding, lactation, and related medical conditions), age, disability, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.\nIn compliance with federal law, Meade provides applicants and employees with access to the EEOC Know Your Rights: Workplace Discrimination is Illegal poster. CA Residents: SB294 Know Your Right Notice.\nAll employment is based on qualifications, merit, and business need. If you require a reasonable accommodation due to a disability during the application process, please contact our team at .\nEmployment with Meade is at-will, meaning either the employee or Meade may terminate the employment relationship at any time, with or without cause or advance notice, subject to applicable law. The responsibilities listed in this job description are intended to describe the general nature of the role and are not an exhaustive list. Duties and responsibilities may change at any time with or without notice. Applicants must be legally authorized to work in the United States. Employment eligibility will be verified as required by law. Employment may be contingent upon the successful completion of background checks, drug testing, and other pre-employment requirements, permitted by applicable law.\nDrug-Free Workplace:\nMeade maintains a Drug-Free Workplace. Post-offer applicants and employees may be subject to drug and alcohol testing in accordance with applicable law, company policy, client requirements, and job-related safety considerations.\nPrivacy Policy - Meade","description_format":"text","description_chars":5404,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical & Electronic Engineering","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-09T17:03:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":35,"reasons":["conf:2","win:early"],"computed_at":"2026-11-09T19:13:38Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/meade-it-user-support-technician","json_url":"https://alion.io/job/meade-it-user-support-technician.json","meta":{"generated_at":"2026-11-09T19:13:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678449},"rest":"https://alion.io/mcp/rest/get_company?id=678449"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmeade-it-user-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmeade-it-user-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmeade-it-user-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/meade-it-user-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmeade-it-user-support-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3973263}},{"tool":"search_jobs","arguments":{"company":"meadeengineering.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3973263},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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