Product Operations Manager

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We’re a fast-growing team working on meaningful problems that directly impact patient and resident care.

About the Role

We are seeking a Product Operations Manager to help optimize and scale how MealSuite’s Product organization operates. Product operates as three distinct pillars, and this role is the newly created owner of consistency, efficiency, and trust across them. You'll drive process improvements end-to-end, from diagnosing gaps to driving adoption, while serving as the connective tissue between Product, Engineering, Sales, and Customer Experience.

This is a highly autonomous role suited to someone who thrives without a defined playbook, is energized by ambiguity, and is ready to build the standards, processes, and trust that will move the organization forward.

What You’ll Do

• Identify process gaps and own the implementation end-to-end, diagnosis through adoption, including change management and communications

• Design and continuously improve outcome-based processes for intake, execution, and release, partnering with Agile Delivery on release planning, and prove it’s working with data

• Serve as the connective tissue between Product, Engineering, Sales, and Customer Experience, keeping release schedules and roadmaps clear, honest, and measurable

• Standardize how feature requests and customer feedback flow to the right teams, and champion consistent workflows across Product, holding the line on adoption, not just documentation

• Build the metrics and reporting that give leadership a real-time view of product health.

• Leverage AI to accelerate and automate product workflows, reducing friction for Product Managers and Product Owners

What You Bring

• 3-6 years in Product Operations, Product Management, Program Management, or a closely related field, with a track record of designing processes that were actually adopted and drove measurable improvement

• Proven change management experience, communicating the why, driving buy-in, and ensuring adoption, not just defining what should change

• Comfortable analyzing data to make recommendations, with OKR framework and project health reporting experience

• Strong, clear communicator who thrives without close direction or a defined intake process to lean on

• Familiarity with PM tools like Jira/ProductBoard, and AI tools like Claude Cowork, are a plus; direct SaaS/product experience is helpful but not required

Why You’ll Love Working Here

• Unlimited paid time off - we trust our employees to create balance

• Retirement savings support - employer retirement contribution programs

• Health benefits - comprehensive medical, dental, vision, life, and disability coverage from day one

• Hybrid flexibility - balance in-person collaboration with remote work

• Career development opportunities - we invest in your long-term growth

• Opportunity to build the standards and processes that shape how our entire Product organization operates

• Purpose-driven work that directly improves dining experiences and quality of care

Compensation:

$90,300 - $105,000 CAD / $112,200 - $120,000 USD

Additional Information We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation during our application process, please contact us at [email protected].

MealSuite uses AI-assisted tools during parts of the hiring process, including screening and workflow automation. All final hiring decisions are made by people. This is a current vacancy, and we are actively hiring for this position.