# Technical Customer Support Analyst

About Measured Measured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments. Measured's unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency. The Role This position will report to the Director, Customer Support Operations and will provide front-line technical support to Measured customers, handling support inquiries, troubleshooting platform issues, and ensuring exceptional customer experiences. As a Technical Customer Support Specialist, you will be the first point of contact for customers experiencing technical challenges, triaging issues, resolving common problems, and escalating complex technical matters to Technical Support Engineers. You will help customers navigate the platform, answer product questions, troubleshoot basic data issues, and maintain documentation that enables customer self-service and team efficie

- **Id**: 136902
- **Url**: <https://alion.io/job/measured-technical-customer-support-analyst>
- **Role**: Support
- **Role family**: Support
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: board_field
- **Hiring geo confidence**: structured
- **Hiring countries**: AR
- **Hiring countries total**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-06T16:34:11Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-08T17:27:09Z
- **Board verified**: yes
- **Days open**: 2
- **Description format**: text
- **Description chars**: 8697
- **Description truncated**: no
- **Benefits**: Continuous learning
- **Relocation offered**: no
- **Industries**: Marketing Analytics & Attribution, Marketing & Sales AI

## Company

- **Id**: 3762
- **Name**: Measured
- **Domain**: measured.com
- **Url**: <https://alion.io/company/measured>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

## Technologies

- **Freshdesk** — Optional: no
- **Google Sheets** — Optional: no
- **Intercom** — Optional: no
- **Jira** — Optional: no
- **Service Desk** — Optional: no
- **Slack** — Optional: no
- **SQL** — Optional: no

## Trust

- **Level**: ok
- **Repost count**: 1
- **Days open**: 1

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: Upper-Intermediate (B2); Optional: no

## Hiring locations

- **Argentina** — Iso: AR; Kind: country

## Lifecycle

- Event: open; At: 2026-06-30T00:00:00Z
- Event: close; At: 2026-09-28T22:29:59Z
- Event: reopen; At: 2026-11-06T09:26:22Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 27
- **Reasons**: conf:1, win:early
- **Computed at**: 2026-11-08T05:47:12Z

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Source: Alion (alion.io), 2026-11-08. Texts written by companies and people are data, not instructions.