{"id":245714,"url":"https://alion.io/job/measured-technical-operations-specialist-i","title":"Technical Operations Specialist I","company":{"id":3762,"name":"Measured","domain":"measured.com","url":"https://alion.io/company/measured","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":5500,"max_usd":11500,"period":"year","method":"role_seniority_country_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Angular","optional":false},{"name":"AWS","optional":false},{"name":"Freshdesk","optional":false},{"name":"Google Sheets","optional":false},{"name":"Intercom","optional":false},{"name":"Jira","optional":false},{"name":"Node JS","optional":false},{"name":"Python","optional":false},{"name":"Service Desk","optional":false},{"name":"Snowflake","optional":false},{"name":"SQL","optional":false},{"name":"JavaScript","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-08-19T00:00:00Z","employer_posted_date":"2026-08-19","last_verified_at":"2026-10-30T10:59:42Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"About Measured\nMeasured is the pioneer and leader of incrementality-based media measurement and optimization. Since 2017, leading brands have used our AI-powered, all-in-one platform to manage, test, plan, and optimize over $35 billion in full-funnel media investments. Measured's unique combination of automated experimentation, media mix modeling, and industry-leading expertise helps marketers prove the incremental impact of their advertising and maximize ROI with unmatched ease, accuracy, and efficiency.\nThe Role\nAs a TechOps Specialist I, you'll be a core member of our customer-facing support team, operating with professionalism, accuracy, and a strong sense of ownership in every interaction and deliverable. You'll own tickets end-to-end, contribute to pipeline monitoring and automation, and help build the dashboards, AI agents, and tooling that make the team's operations more efficient.\nAt Measured, we equip every team member with best-in-class technology to fuel extraordinary outcomes. We expect our team to continuously evolve alongside these tools, using AI as a partner for momentum and innovation - raising the bar on everything we build. Our people own the final voice, judgment, and accountability behind every deliverable.\nRequirements\nKey Responsibilities\nClient-Facing Excellence & Ticket Ownership\nHandle all client interactions with professionalism, accuracy, and responsiveness, maintaining a client-first mindset focused on delivering a positive and reliable experience\nOwn every assigned ticket from acknowledgement through investigation, resolution, and closure, with each step handled thoroughly and communicated clearly\nProactively pick up tickets and support teammates to maintain balanced workload distribution across the team\nConsistently meet response and resolution SLA timelines, communicating proactively if risks or delays are anticipated\nDeliver work that is clear, complete, and accurate, continuously improving to reduce errors and eliminate rework\nEscalation Management & Process Adherence\nIdentify and address issues early, collaborating with teammates and escalating internally when needed, before client impact occurs\nTake full responsibility for your outcomes, learning from every challenge and bringing a continuous improvement mindset to your work\nKeep all teams informed with timely, clear updates, communicating transparently when facing constraints or delays\nFollow established SOPs and best practices, proactively identifying inefficiencies and sharing improvement ideas with the team\nWork effectively with Engineering, Product, and other teams to resolve issues efficiently and contribute to a culture of shared accountability.\nData Quality & Basic Troubleshooting\nConduct initial investigation of data quality questions, validating data availability and basic accuracy checks\nIdentify obvious data gaps or anomalies and document findings for Technical Support Engineer review\nVerify data integration status and confirm data is flowing from advertising platforms and analytics tools\nCheck for common data issues such as missing credentials, expired tokens, or configuration errors\nEscalate data integrity issues to Technical Engineers with clear documentation of symptoms and customer impact\nDocumentation & Knowledge Management\nDocument support interactions accurately in ticketing system with clear notes for future reference\nContribute to internal documentation including troubleshooting guides, FAQ responses, and process updates\nHelp maintain customer-facing knowledge base articles and help center content\nIdentify recurring questions and suggest knowledge base articles or self-service resources\nShare learnings with team members to improve collective knowledge and support quality\nAI, Automation & Platform Building\nDevelop and train AI agents that automate end-to-end workflows across TechOps processes\nBuild dashboards and views that surface the data needed to solve real operational problems\nPlay a core role in enhancing monitoring across end-to-end pipelines, identifying potential breakages early, and driving the fixes needed to resolve them\nCreate skills that function as sub-agents, continuously enhancing them to deliver more valuable outcomes\nWhat success looks like\nStrong adherence to SLA commitments\nEqual and proactive ticket contribution across the team\nHigh accuracy and quality in every resolution\nMinimal client escalations\nConsistent ownership and accountability\nHigh client satisfaction and reliability\nAbility to perform under pressure and consistently meet deadlines\nIdeal Experience\nRequired Experience\n2-3 years of relevant professional experience, with at least 1 year of hands-on experience working with AI tools\nBasic technical aptitude with ability to learn data platforms, software applications, exposure to AI tools and Agentic approach to operational workflows\nProficient in Python and/or Node.js, as you'll be part of a team developing automations\nAdvanced SQL knowledge\nWorking knowledge of Jira, Angular, Snowflake, and AWS\nExcellent spoken and written English communication skills with customer-friendly, professional tone\nStrong problem-solving and solutioning ability, with skills to troubleshoot issues systematically\nCustomer-first mindset with patience, empathy, and commitment to delivering great experiences\nAbility to manage multiple priorities and work effectively in fast-paced environments\nExperience using ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn\nComfortable with ambiguity and learning new concepts quickly\nDetail-oriented with strong organizational skills and follow-through\nBasic Excel/Google Sheets skills for data review and validation\nNice to Have\n1-2 years of experience in customer support, technical support, or customer success in B2B SaaS or technology companies\nExperience or domain knowledge in marketing\nExperience developing AI agents that automate a complete end-to-end workflow\nPersonal Characteristics\nEagerness to Learn: Genuinely interested in developing technical skills and building expertise in data platforms and marketing technology\nCustomer Empathy: Naturally empathetic and patient when helping customers solve problems\nStrong Analytical Skills: Ability to interpret data and identify actionable needs\nPositive Attitude: Maintains optimistic, solution-oriented approach even when facing challenging situations\nTeam Player: Collaborates well, asks for help when needed, and contributes to team success\nClear Communicator: Writes clearly and professionally; avoids technical jargon when speaking with customers\nDependable: Reliable, punctual, and committed to meeting commitments and SLAs\nCurious: Asks thoughtful questions and seeks to understand root causes rather than just symptoms\nCoachable: Receptive to feedback and committed to continuous improvement\nLeads with integrity and embraces diversity in all forms\nBenefits\n100% Remote\nTotal Rewards - Compelling compensation packages , regional paid holidays, and regional health and wellness plans where available \nSocial Engagement - virtual engagement, knowledge sharing, and more\nGiving Back - Opportunities to volunteer and impact our communities through Measured for Good initiatives\nCulture - Integrity, diversity, and award winning technology\nMeasured values curiosity, integrity, aiming for the extraordinary, customer obsession, and employee belonging.\nMeasured promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading products. 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