Operations Coordinator - Scheduling & Vendor Coordination

MeasuringU is a UX research and software firm that runs thousands of research studies annually for enterprise clients. We've been publishing UX research for over 20 years, and our research platform MUiQ powers both our own studies and licensed client research programs.

MeasuringU is looking for an Operations Coordinator to own and execute the logistics involved in participant recruitment and scheduling for research studies. You'll work closely with researchers and recruitment vendors every day.

What You'll Do

Scheduling Management

• Own scheduling participants and researchers for remote and in-person research sessions
• Send confirmations, reminders, and handle rescheduling
• Support occasional off-hours check-ins (minimal nights/weekends)

Third-Party Panel Coordination

• Collect feasibility, price quotes, and timelines from participant panel vendors to compare options and recommend the best fit for each research study
• Build and maintain working relationships with panel partners
• Communicate with panels throughout a study to track progress, troubleshoot slow fill rates, and resolve quota or quality issues

Budget Tracking

• Track panel fees, participant incentives, and vendor invoices against each project's budget
• Close out project financial records at the end of each study
• Maintain spend reports so leadership has clear visibility into costs and profitability

Communication & Documentation

• Serve as the primary point of contact for panel and vendor partners on day-to-day logistics
• Keep screeners, vendor quotes, and project documentation organized
• Provide timely updates on feasibility, recruitment status, and budget

Study Building (We'll Train You)

• Help build and program screening surveys based on the audience and quotas the research team defines
• Test every screener before launch to catch broken logic or wording issues
• Monitor screeners once a study goes live and fix issues or adjust quotas as needed

What We're Looking For

• Highly organized, with the ability to manage multiple deadlines at once
• Willingness to learn new skills and navigate multiple software applications
• Clear written and verbal communication skills
• Detail-oriented, proactive communicator who takes ownership from scoping through close-out

Nice to haves: familiarity with online survey platforms (MUiQ, Qualtrics, SurveyMonkey, UserTesting, or similar), CRM or ticketing tools, and experience in a coordination or vendor management role.

Full-time, remote. Benefits include health, dental, and vision insurance, 401(k) with matching, HSA/FSA, life insurance, and paid time off.