{"id":1683784,"url":"https://alion.io/job/mecca-senior-salesforce-developer-service-loyalty","title":"Senior Salesforce Developer — Service & Loyalty","company":{"id":703342,"name":"Mecca","domain":"mecca.com","url":"https://alion.io/company/mecca-3","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Richmond, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":145000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1499},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"ITIL","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Bamboo","optional":true},{"name":"Bitbucket","optional":true},{"name":"CI/CD","optional":true},{"name":"GitHub","optional":true},{"name":"MuleSoft","optional":true},{"name":"Salesforce CLI","optional":true},{"name":"Scrum","optional":true},{"name":"SFDX Data Move Utility","optional":true}],"status":"live","first_seen_at":"2026-10-02T09:58:49Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-21T00:35:11Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"MECCA is looking for a Senior Salesforce Developer to join the Service & Loyalty technology team on a 12-month fixed-term basis.\nThis role will help support, maintain and evolve MECCA’s Salesforce ecosystem, with a primary focus on Service Cloud / customer care, while also working across Loyalty Cloud, Beauty Loop and broader Salesforce capability.\nYou’ll be joining a small, high-impact team that owns the Salesforce platform end to end. This is not a narrow “pure dev” role - you’ll be involved in development, platform maintenance, enhancements, incidents, troubleshooting, stakeholder engagement and continuous improvement.\nThe environment is fast-paced, hands-on and collaborative. The right person will be confident working with some ambiguity, comfortable jumping into a variety of work, and excited by the opportunity to learn a highly customised Salesforce environment.\nThe Role You Can Play\nWorld Class Programs - Work on Beauty Loop, one of the region’s most recognised loyalty programs.\n\nStability - Join a growth business with continued investment in technology, loyalty and customer experience.\n\nHigh Impact - Be part of a small team with broad ownership and real platform influence.\n\nReal Variety - Get exposure across Service Cloud, Loyalty Cloud, Marketing Cloud and customer care.\n\nVisibility - Contribute to work that is highly visible and strategically important for 2027 and beyond.\n\nAmazing company culture - Join a culture known for being positive, energetic, encouraging and fun.\n\nKey Responsibilities Include:\nDesign, develop and implement Salesforce solutions, with a focus on Service Cloud and customer care.\n\nSupport and evolve MECCA’s Salesforce Loyalty Management / Beauty Loop capability.\n\nBuild and maintain customisations across Apex, Lightning Components, automation flows, Data Processing Engine and integrations.\n\nProvide senior-level technical support, including troubleshooting, incident resolution and platform stability work.\n\nPartner with product, business and technology stakeholders to understand needs and translate them into practical technical solutions.\n\nMonitor platform health and proactively identify, triage and resolve performance or data issues.\n\nWhat You Will Bring\nDemonstrated experience across Salesforce development, administration and/or solution design, and hands-on experience with Salesforce Service Cloud.\n\nExperience with features such as Case Management, Knowledge, Omni-Channel, Live Agent and/or Field Service Lightning.\n\nStrong Apex, Lightning Components, SOQL/SOSL and Salesforce configuration skills.\n\nExperience integrating Salesforce with enterprise systems using REST/SOAP APIs, middleware or data migration tools.\n\nA strong understanding of Salesforce security, sharing models, data governance and platform performance.\n\nUnderstanding of customer service processes, SLAs and service metrics, ideally with exposure to ITIL or service management frameworks.\n\nNice to have\nSalesforce Loyalty Management / Loyalty Cloud and Marketing Cloud experience.\n\nExposure to Einstein Bots, Messaging, Visual Remote Assistance or Scheduling.\n\nAmazon Connect Contact Centre experience and MuleSoft or other integration platform experience.\n\nExperience with CI/CD, GitHub, Bitbucket, Bamboo, Azure DevOps, Salesforce CLI or SFDMU.\n\nExperience working in Agile or Scrum delivery environments.\n\nSalesforce certifications such as Service Cloud Consultant, Marketing Cloud Specialist, Administrator, Platform App Builder or Platform Developer.\n\nThis role is based in Richmond, with 4 days per week in the office. This may be less suited to someone looking for a highly defined role boundary, a slow-moving enterprise environment, or a role focused only on net-new development.\nThis role will suit someone who enjoys variety, ownership and learning. MECCA’s Salesforce environment is highly customised, particularly across loyalty, so even experienced Salesforce specialists should expect to learn. If this sounds energising, we’d love to hear from you.\nYour Life At MECCA\nWhilst we are focused on our #CustomerFirst mantra, we know that wouldn't be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!\nSome of our other team member benefits include:\nProfessional development programs and first-class digitised learning offering\n\nHealth and well-being initiatives\n\nReward and recognition programs\n\nAccess to quarterly product allowance\n\nGenerous discount to spoil yourselves and your immediate family, as well as a generous product allowance, subject to company policy\n\nThere are also so many other ways in which you'll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.\nTo learn more about life at MECCA Brands, follow us on LinkedIn at MECCA Brands or @lifeatmecca, and for all current opportunities, visit www.mecca.com.au/careers.","description_format":"text","description_chars":5001,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cosmetics & Makeup","Fragrances & Perfumes","Skincare"],"lifecycle":[{"event":"open","at":"2026-10-02T09:58:49Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.864,"p_room":1,"age_days":18,"expected_fill_days":60,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/mecca-senior-salesforce-developer-service-loyalty","json_url":"https://alion.io/job/mecca-senior-salesforce-developer-service-loyalty.json","meta":{"generated_at":"2026-10-21T09:46:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13914,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":703342},"rest":"https://alion.io/mcp/rest/get_company?id=703342"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fmecca-senior-salesforce-developer-service-loyalty"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fmecca-senior-salesforce-developer-service-loyalty"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fmecca-senior-salesforce-developer-service-loyalty"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/mecca-senior-salesforce-developer-service-loyalty\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fmecca-senior-salesforce-developer-service-loyalty"}]}