{"id":2219441,"url":"https://alion.io/job/mechanics-bank-area-operations-manager","title":"Area Operations Manager","company":{"id":45780,"name":"Mechanics Bank","domain":"mechanicsbank.com","url":"https://alion.io/company/mechanicsbank","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Luis Obispo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T00:00:00Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-21T11:18:45Z","board_verified":false,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Mechanics Bank is currently searching for an Area Operations Manager to join our team. Here at Mechanics Bank, we value connection, partnership, long term relationships and working together in person. This role will be working on-site.In addition to fulfilling the role of a Branch Manager for a “hub” branch, the Area Operations Manager is responsible for the operational organization within the Retail Branches of a defined area. Provides supervision to operations staff within branch and operations area. Oversees all aspects of FTE budget, risk, operations and compliance, ensuring performance aligns with Bank’s goals and standards, while ethically supporting the financial needs of our customers. Fosters a high performance culture. Creates a strategic plan for the branch staff designed to mitigate risk, and meet goals and objectives set forth. Closely tracks and manages operational performance for areas and branches within the territory. Responsible for all human resource related responsibilities within their operational organization. Hires top talent and high potential candidates, develops employees, identifies and promotes top performers. Ensures team member development and quality of work is a top priority in the branches. Creates inspection processes in branches with the intent to observe performance and provide coaching. Collaborates with the sales management team to ethically support the financial needs of our customers and meet Bank objectives. Provides collaborative support of the production staff within the Region. Provides approvals and exceptions within stated authority for complex and potential high-risk transactions. Leads and supports key initiatives, projects and operational tasks within Retail Banking.\nWhat you will do:\nManagement & Team Leadership\nManages a Retail Branch office as well as a designated group of branches (area) and is responsible for overall performance including achievement of operational and service goals. Develops and implements strategies to achieve objectives. Drives team performance to achieve goals through huddles, meetings, coaching, direction and leading by example.\nManages and provides leadership to branch supervisors and employees, and branch management within the operations area. Ensures members of branch management achieve superior results in human resource management, including hiring and performance management results within the area. Leads members of branch management to coach and develop the employees in their area.\nDevelops and executes branch and area strategic plan including customer retention, employee development and retention, succession planning, branch efficiency, and operational soundness.\nCoaches staff for improved performance, conducts performance reviews and develops individual performance goals.\nHires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of non-performance delivering disciplinary actions including termination.\nManages budgeting and forecasting for the branch.\nManages FTE for defined area. Works with local management to redeploy staffing resources for maximum FTE efficiency and positive customer experience.\nBranch & Area Operations\nPerforms periodic inspection of branch operational tasks on site and remotely. Provides review and approval of branch periodic certifications and other operational tasks and reports. Ongoing monitoring of Retail operations reporting for all branches within the area. Regularly visits the branches with the intent to observe branch performance, complete operational task review and coach members of the operations staff.\nManages the compliance and operations functions of all branches within assigned area. Sets priorities for branch operations, identifies and analyzes operating issues, solves operational issues and provides input for improvement in processes and procedures.\nManages a Retail Branch office and defined operations area. Is responsible for overall performance including achievement of operational and service goals. Implements strategies to manage risk, develops employees and provides exemplary customer service. Drives team performance through huddles, meetings, coaching, direction and leading by example. Personally performs operational tasks according to policies and procedures. Provides approvals for high-risk transactions and for operational exceptions within the area.\nLeads the implementation of new programs, products and processes within the branch.Identifies emerging issues and trends to inform decision making.\nIdentifies and reports suspicious patterns of activity that are suspected to be related to money laundering.\nProvides comprehensive deposit services to individuals, fiduciary, and small businesses in a Retail branch. Opens and closes customer accounts including checking, savings, money markets, certificates of deposit, and IRAs.Ensures all new account documentation is obtained, reviewed, and stored per bank policy.\nAssists customers with account maintenance, online banking, mobile banking, and other complex account issues. Resolves concerns presented by customers.\nPerforms routine teller transactions, wire transfers, and works directly with customers. Accepts, verifies, and processes basic to more complex customer transactions. Ensures appropriate assignment of ATM servicing and cash ordering, may assume these duties.\nReviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers.\nSupports Operations Managers in the execution of Retail’s operational soundness strategy. Serves as a subject matter expert in the review of Retail policies and procedures in PolicyTech.\nCustomer Experience\nFosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.\nResponsible for overseeing efficient lobby management and building a trusting branch experience for customers.\nAssists customers with account servicing needs and resolves difficult customer issues with diplomacy.\nDemonstrates high levels of professionalism, efficiency and customer advocacy throughout the area resolving customer issues that cannot be resolved at the branch or where another level of authority is required for recovery.\nEffectively interviews and profiles new and existing customers to recommend appropriate banking products and services. Promotes the full range of deposit treasury management, and lending products and services that best meets the customer’s needs.\nEstablishes and maintains relationships with current and potential customers in anticipation of increasing deposits and fee income from the sale of bank products.\nProvides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently.\nTravel Required: 10-20%\nWho you are:\nHigh School or GED required.\n4 Year / Bachelors Degree preferred.\nAdditional experience may be considered in lieu of degree.\n7 years banking experience with an emphasis in Operations required.\n3 years management experience required.\nNotary License preferred.\nLeadership ability to supervise and direct subordinate employees, and to provide coaching and development.\nSkilled in dealing with customer issues in challenging situations.\nAttention to detail and accuracy. Ability to meet deadlines.\nExcellent organizational skills to direct workflow, balance assignments, and provide consistent scheduling to ensure complete office coverage.\nSkilled in balancing risk management.\nThorough knowledge of Retail office operations, including complex transactions, Bank policy and procedures, and Risk Management policies.\nAbility to assess Retail branches within the area for actions to increase production, improve efficiency, reduce risk and to improve operating quality.\nExcellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model. Must maintain effective relationships with peers.\nAbility to communicate effectively with customers and staff from a variety of backgrounds.\nAbility to motivate employees to provide excellent customer service, demonstrate initiative, and maintain operational soundness.\nADA Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. \nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.\nThe employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.\nThe employee must occasionally lift and/or move up to 10 pounds.\nSpecific vision abilities required by this job include close vision.\nThe noise level in the work environment is usually moderate.\n#LI-JM1\nPay Range: $85,000 - $130,000 annually\nAIP Bonus up to %15\nOur comprehensive employee benefits program is designed for you to live your best life at work, home, and everywhere in between. Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire.\nBenefits package includes[1]:\nMedical, prescription, dental, and vision coverage for employees and their eligible family members\n\nEmployer paid Employee Assistance Program, Life Insurance, AD&D, and Disability benefits\n\nHealth Savings Account with employer contribution\n\nHealthcare and Dependent Care Flexible Spending Accounts and Commuter/Parking Benefit\n\n401(k) and Roth 401(k) with company contribution\n\n529 Education Savings plan, Tuition Reimbursement Program and Student Loan Assistance Program\n\nSupplemental Health plans, Voluntary Legal and Identity Theft Services\n\n11 paid holidays, paid Sick days (accrual of one hour for every 30 hours worked), up to 25 paid vacation days, and 16 hours of paid volunteer time throughout the calendar year\n\nFree personal checking and savings account; Discounted rates on primary residence loan with $0 origination fees (restrictions apply)\n\nFinal compensation package will be determined by the work experience, education, and/or skill level of the applicant along with internal equity and alignment with geographic market data.\nMechanics Bank is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, religion, national origin, age, genetic information, veteran status, or on the basis of disability, gender identity, sexual orientation or other bases prohibited by applicable law.\n\nPlease view Equal Employment Opportunity Posters provided by OFCCP here.\n\nTo learn more about Mechanics Bank’s California privacy and security policies, including your right to a Notice At Collection as a California Resident, please visit\nCalifornia Privacy Policy for Prospective Employees | Mechanics Bank\n\n[1] The benefits listed in this job posting reflect the Bank’s most 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